ABUSE at SPINNEYS!!
I ate at this restaurant last night. There seemed to be just four waitresses for the entire building of people, the kitchen was backed-up. There is one in particular that I would like to talk about, even though she wasn't mine! (I'm a huge people-watcher.)
This young girl (maybe 20?) was vibrant, inviting, and FULL of ENERGY!! She was serving the table near mine, which was actually ten people at two tables with two different checks (and members from each party at both the tables, to boot!!). The girl greeted them and asked what they would like for drinks, and she came back with them IMMEDIATELY. (That table got their drinks before I got mine, and we were smaller AND there before them!) She apologized for the wait and took their orders. It was fifteen minutes later, when she stopped to ask how they were doing with the wait, that they started being RUDE. The woman at the head of the table told her that it wasn't her fault, but that she should pass the message on to the kitchen that the service was mediocre and they were starving. I watched that little waitress try explaining that everything is made-to-order, but these people CLEARLY wanted FAST FOOD!! When she offered dinner rolls, they said yes, but they declined salad until their meals were ready. Fifteen minutes later, when the girl checked again (impressive considering her table load) the woman at the head of the table EMPHASIZED that she was STARVING and told her they wanted their salads, so the girl ran to grab them. A couple minutes later, though, she returned with a (VERY LARGE!!) tray of food for their table, followed by TWO MORE!! No one helped her carry out the trays, and the group seemed upset that she hadn't brought it out all at once. (I'm SORRY!! How many arms does a human have??) Then, when the girl had given everyone their meals and said she would be returning with the salads, the woman ANGRILY asked her what had happened to them! She pointed out the owner and asked to speak with her, despite the girl trying to explain that she had to prepare the salads, and when the hot food was called, she figured it took "priority". The waitress kept a smile on anyway and said that yes, it was the owner, and yes, that she was sure she would be happy to talk about the situation. (The man at the table seemed upset at this, so kudos to him for not being a jerk.) When the waitress came back just a few minutes later to make sure things were OK, the woman told her they were also tired of waiting for another round of drinks, which they hadn't ordered from her (I think the owner bought that one). When the little girl (I say little because I'm OLD!!) checked in again after dropping off drinks, the table practically ignored her, and at the end, when they received their checks, they asked if she was even a waitress!! HOW RUDE IS THAT!?!?
The woman told the owner she also has a restaurant and that the service was poor, and the owner told the woman that the waitress wasn't used to working nights (which is a BULLSHIT COVER UP to PACIFY a SHIT PERSON WITH A CONTROL PROBLEM!! Unimpressed with the owner here.) They scoffed at her when she told them that she actually was a waitress and that it wasn't her first shift, and they told her that's not what they had been told. The girl smiled and apologized for the time it took to have their food out of the kitchen, telling them she hoped they had a wonderful night. They said "yeah," then loudly proclaimed that they weren't leaving a tip when she walked away, and left. (Most of the people from their party had left at this point. I was hanging around because I wanted to see the end of this.)
That poor little girl left that table CRYING at what was CLEARLY ABUSE!! Although she was careful not to let them (or her other tables, which were back-to) see. When she came out, she was still smiling, and she even answered calls for water at a table that (I think) wasn't hers.
I LEFT praying to GOD!! that someone hugged that poor little waitress! Since GOD actually recognizes waitresses as HUMANS!! unlike that WOMAN!! She did an AMAZING job and SMILED when I would have PUNCHED someone!!
Even though it seems as though the OWNER will say ANYTHING to pacify a MEAN, ENTITLED CUSTOMER!! And she should have STOOD UP for her WAITRESS! I'm giving THIS restaurant FIVE STARS! because that sweet little waitress was the EPITOME of INCREDIBLE CUSTOMER SERVICE!! I WILL eat at Spinneys again, because the food is GREAT and I've been coming SINCE I was a CHILD, but HOPEFULLY there won't be an INCREDIBLY OBNOXIOUS, IMPOSSIBLE to PLEASE, STONE-HEARTED woman ruining the atmosphere!!!! Because if that's what the customers at spinney's are now like, I CERTAINLY won't enjoy eating here again! read more