Dangit.
I hate to be a bearer of rough news but 1 great, 1 a-OK and 1 clusterfahq of an experience leaves me to put a 2-star smackdown on Spin!
Which SUCKS because I love pizza. And they're food is really good.
But have you ever had to wait 42 minutes for a fire-oven pizza? If you say yes, you are lying.
As a Chicagoan I love pizza of all kinds - stuffed, deep dish, thin, wood-fired. You name it, it goes in my belly. I saw this was a ROTD the week I was in town and decided I had to stop in. On a side note: SPIN! is actually very similar to a local chain we have, Blaze Pizza, which is a huge hit among my co-workers. Fire-baked pizzas, customized to your liking, in and out of the oven in minutes, for a reasonable price. I love this concept. I even told my two colleagues coming down next week that SPIN! is THE place we are hitting up.
Tuesday's stop was fine. Fairly quick ordering process and quick turnaround. They originally did send me out the door without my order of flatbread and without me realizing it, but one of the staff chased me down to make sure I got it. I appreciated that! The 5 cheese pizza was excellent. The Caesar salad was great until I found a small blue something in there. Gelato? A towel? My co-worker and I weren't sure. I have worked in a restaurant and I know shtuff happens. It was no biggie and I was pretty full anyway, so I passed on it and just kind of moved on.
Thursday, on the other hand, was a shitshow. Put in orders for my co-worker and I, cozied up to the bar, turned down a gratis glass of water while I waited. And just waited. And waited. And waited. The girl behind the counter noticed me several times. Actually, several people behind the counter noticed me many many times. About 15 minutes in, one came over to chat with me. "What name is your order under again?" "Oh, it will just be a few minutes." You know how you sometimes get so frustrated that you actually watch a clock to see the exact amount of time that has passed? This was one of those times. 27 minutes. Yes, 27 minutes for my co-workers mini pepperoni pizza to come out. Great, except mine was still missing, and at this point everyone stopped acknowledging that I was even in the room. My pizza came out at minute 37, but since everyone was running around it say there for roughly 5 minutes. 2 cold pizzas, 2 wilted side salads, and not even a THANK YOU/Sorry for the wait/I hope you weren't in a rush/You must not have a lot of work to do today when my food was handed to me. Ouch. Who knows... maybe the look of disappointment, kind of like the look of disappointment my parents had on their faces when they caught me drinking at a party in high school and shamed me in front of the neighbors, made the employees think I should be avoided and not spoken to, but I am an extremely reasonable guy and someone just letting me know there was an issue would have made THE.ENTIRE.WORLD.OF.DIFFERENCE.
So off I went, vowing never to go back again.
But I did, at the co-worker's request. She came in town and we had built up this pizza place so much she had to try it. Third time must have been the charm cause it was legit 10 minutes from the stamp on my receipt to the second I left the door. Sadly the damage was already done. Will I be back? Yeah, maybe. I am all about multiple chances especially when the food is good. But, gosh... customer service. read more