Worst customer service experience I've had in a long time. If I could give negative stars, I would.
We came for a 1+1 BOGO offer and arrived early at 5:40 PM. Since the promotion started at 6:00 PM, they refused to take our order until then. Fair enough, rules are rules and I had no issue with that.
To pass the time, we ordered tea while waiting. Even though the restaurant was practically empty, the lady at the counter refused to let us sit in the dining area, saying it was only for dine in customers. After unnecessary back and forth, she finally allowed us to sit.
After waiting 20 minutes, another waitress finally came to take our order. We specifically asked whether the BOGO offer was active and applicable and she clearly said yes. She took the order and then returned with the full price bill. When we questioned it, she disappeared, attended calls, checked with others and came back 20 minutes later with the first waitress to "fix" the issue. Suddenly, we were told we couldn't mix and match items something that should have been clarified before taking the order.
So despite arriving at 5:40 PM, our order was only finalized at 6:20 PM. The lack of respect for customers time and overall disorganization was unbelievable!
But the final insult came when the first waitress specifically said that because we were using the BOGO offer, the wait would be around 25 minutes. That comment felt incredibly rude and dismissive as if customers using promotions are somehow less valuable or just there for "free food."
This entire experience was a disaster from start to finish: poor communication, inconsistent information, unnecessary attitude and zero regard for customer experience. This team seriously needs customer service training. I won't be returning and I definitely wouldn't recommend this place to anyone. If this is how customers are treated, they are setting up for failure! read more