I can't remember her name but the store manager is AWESOME! I couldn't find any cute 14k gold plated belly rings and she took the time to pull out everything she had. Very friendly, kind and helpful staff She also offered the jewelry care kit, tips on jewelry maintenance, jokes, and helped me get $5 off when she told me to download the app. Great service read more

I bought myself an adult toy there & I checked out per usual, lady behind counter asked if I needed toy cleaner wipes. I said no. She then asked again, pushing it, and again, I declined. After I paid she pushed AGAIN, and I said no. It was already awkward for me to buy something like that so this was adding onto the embarrassment. No means no. She said water+soap can wear down the toy which is not true with the one I got. Im not paying $6 for wipes. Otherwise the store is cool, very crowded, hard to walk through, cool selection and very inclusive. Just retrain your staff read more

Store is very organized. The staff is warm and friendly. The store manager is very attentive to her guests, and she helped me buy some great amazing products. I would definitely comeback because of the amazing service. read more

I mean most of the time I really enjoy Spencer's. It's my favorite store to check out at every mall I go too. This store is a pretty large store for one. Decent merchandise. They even have a much wider variety of "18+ adult objects" in the back. The store itself feels bland. Sales associates were nice but realistically if you've been to a Spencer's before going to this one is no different. read more

Came in there with my wife yesterday. Looked around at a few things. We are African American so we are used to being followed around every once in a while, but this occasion was the worst I've dealt with in a while. One of the male employees felt it was necessary to be no less that 5 feet away from us at any given time. Pretending to fix shelves and other bs. We were never asked if we could be helped. But he made sure to say goodbye when we left after spending over $60 in there. At least the lady behind the desk was nice. My wife was so uncomfortable and wanted to leave almost immediately. I calmed her down and we continued with our purchase. If you are black don't shop here. Clearly all we want to do is steal. read more

Spencers is silly. In a good way. I have purchased gag gifts here plus a ton of great gifts that have a specific fan logo.. band shirts. There is a corner which I love which is the one that has all the medieval themed and gargoyle items. Yea, yea I am a geek. This is actually the store du jour for my daughters bright hair color. Service was nice even though this particular time we really didn't purchase and ended up just browsing we were helped by a nice sales girl who struck up a conversation about the accessories I was looking at. read more

One of the coolest stores to go through! (If you have a sense of humor, that is) I REALLY love going here because they sell my size of ear plugs for cheap!! Anywhere else you have to pay $40+ for a pair, and you can usually get body jewelry at Spencers for $10+ and they have a buy 1 get 1 50% off. They have the most interesting things, like I said it's so much fun to go through! Usually it isn't hard to get help, but sometimes the workers will ignore you, and you have to pretty much scream to get their attention. Other than that, I still love this store and I will still shop here! read more

I tool my 13 yrs old daughter with her friends to shop there, to my surprise, they have a whole section of sex toys in the back of the store. No signs, neither enclosure blocking their display from innocent kids venturing inside. I was upset and embarrassed for them. Anything to make the buck, what next read more

This is an awesome store for gag gifts! I love everything in here and they always make hilarious gifts for yourself or other people. Their blacklight and poster sections were crucial in my college dorm room decorating experience. read more

So apparently this is where the badasses like to hang. I walk into the store and I hear Kesha being played. Um, badass? I don't think so. Anywho, this is a fun store. I have came here on several occasions and I always walk out laughing my ass off at the humorous things on sale. It's pretty expensive if your buying multiple things, so expect to shell out the cash or wait for a sale like BOGO free, which they have often on certain items. Defiantly coming back soon to buy some shirts. read more

I thought it only fair to post this update to my horrible experience at the Woodfield Mall store last Thursday. After contacting the corporate office regarding my ordeal, both the Guest Services Senior Director Mr. Darren Haviland and the District Manager, Frank Palarz contacted me personally. They both were extremely professional and addressed this issue with concern, with the intention of correcting the problems and providing the much needed customer service training that the staff at this location needs. I truly hope that they follow through. read more

They had the most charming and pleasant greeter today. He was very concerned with helping out my cousin and I not to mention he beautifully recited the promotions. I've never witnessed such passion in a greeter, he swept us off our feet on the way out. read more

I am a regular customer at the store. I go in there all the time whether its just to browse or the purchase something. So a couple of weeks ago I went in there and saw they had a deal on buy one get one free sale t-shirts. I went to browse and most likely purchase 2 shirts. First of all I wasn't greeted at all when I first walked in. I am always greeted everytime I walk in. There were only 3 other customers in the store by the way. I dont care if they say hi to me but the girl at the register didn't say a peep. So I finally found the 2 shirts I wanted and brought them up to the register. I then had to wait about 2-3 minutes at the register because the girl working there was busy chatting with one of her friends. HOW RUDE! So she finally came and rang up my purchase and the total came to just under $20. I had no idea one of the shirts was almost $20. I was only charged for that one shirt since it was more expensive of the two and the deal was buy one get one free on the sale shirts. So I asked the girl if I could get a different shirt since that one was a little more than the other sale shirts. I didnt have much money on me. I didnt think I was gonna buy anything that day. Anyways, the girl says "Sure" but then also gives a dirty look. It wasnt directly at me but I did catch her making a face. I know it was because i wanted a cheaper shirt. I was so mad about that, that I called corporate on her. I can spend however much I want. Don't judge people on how much they spend!! read more

Hmm...you can always find all types of crazy things from this place. Wacky, weird, gross, funny-- they have it all! I find the Halloween costumes here the best. Each year they come out with new costumes and every time I am able to find somthing amusing. read more