I always take my shoes here. I've only had one pair they…read morecouldn't fix for me. Fast turn around unless I bring in 10 pairs. All the heels last way longer than they do from the designer and they turn out looking good.

Consistently great workmanship and service. Have gone here for over 10 years. Nice to have…read morereliable service.

I've been going to this man, Dan, for a very long time and I always impressed with his work, the…read morespeed at which he does the work and the fair price that he charges. If you are looking to have any work done to shoes, boots, belts, saddles, or pretty much anything do yourself a favour and stop in to his place on 56th Ave. You will most certainly not be disappointed.

On Friday, 19th June 2020, I went it to have my shoes stretched by a size oe and he was extremely…read morerude and condescending. I asked him how much to stretch the shoe and to which he said 10$ to which i asked that if I should try the shoe on so that he knows how much further to stretch to which he rudely said no I must just leave the shoe and check after 1 week. Yesterday (30 June) I went in to collect my shoe only to find that he widened the shoe instead of expanding it, which I never at any point asked for. I was in utter shock with his behavior towards me when I pointed out that I needed it expanded. he give me the options and I clearly told him I wanted the shoe expanded by a size. Payment He then went on to say that I have to pay and that I must only cash and then when I queried him on the card machine below by which time another customer had entered the shop just behind me he suddenly changed his tune and says I can pay by card which I found very weird. I was pretty much forced to pay for something i didnt ask for. He then went on to say that he explained to me about his 2 different charges for stretching it wide or long which he CLEARLY did not because he was in a hurry to get rid of me that day when I went to drop of the shoe. He also went on to say that he's been running the shoe business for 25 years and how honest he is and he would never do such a thing. I am not surprised after reading the below mentioned experiences of other customers. This person has no regard for customer service and is very condescending and so rude that it shocks me as to how he's still in business. I would stay very clear of this place and would not recommend it to anyone. I'm sure there's many other reliable places that this. The person looks vert shady, dishonest and can not be trusted one bit and it is now very evident how he makes his living by ripping people off.

Peter put a new leather strap on an old Canada Rowing cap from the 1980's. It was too tight, but he…read moresaid to come back in 15 minutes and he'd fix it. Thank you!

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

Would 100% recommend - I just had 4 pairs of my expensive leather shoes restored after years of…read morewear and tear. THEY LOOK BRAND NEW! He did such a good job and finished them all in one day!

I was lost in a sea of despair when my favourite summer shoes broke! They are just the right kind…read moreof strappy and fit like were built around my feet! We are talking serious Cinderella slipper type shoe... I digress.. So I brought them in and the gentleman behind the counter was very friendly and quickly assessed the shoes and told me he could take on the mission of making them whole again. So two days and $25 later, I got my shoes back and they look like new! The straps are fixed and they feel even better than before! I couldn't be happier with the service and will be bringing more footwear here in the future!

I have had very good service here and they are always very kind. I'm not sure why everyone is…read morerailing on them. The people who work there are quick, quiet, and were able to adjust to our scheduling needs.

Absolutely worst service here I will never return. Got rubber fixed on my heels and the charged $22…read moreand didn't even shine my shoes. Don't waste your time and money. Go somewhere that appreciates you business and cares about the service, a provide

Phil and his staff did a wonderful job, price was worth to resole my work boots, the original sole…read moreonly lasted 9 months. I called ahead for an estimate, Phil answered the call and I ask how much to resole my work boots.

Great Shoe & boot repair and sales & also does engraving work . I had Phil resole my beloved…read moreBlundstone boots will get several more years out of them for way less than buying new ones ! Also had him redo my Dayton boots several years ago.. great workmanship! Definitely would recommend this shop !

It's probably one of the better malls in the lower mainland. It's got the chains, like H&M, the…read moreGap, Uniqlo, Sephora, and Aritzia, and a number of smaller independent stores that have opened recently. Food fair is extensive, and it's also got a couple of decent sushi places, Togo Sushi and Migato Sushi, that have their own seating areas to get away from the crowds.

Service is terrible. Refused to even look at the shoes I was looking for help with. Have a damaged…read morepair of Chanel Runners I'm looking to have restored and he rudely said no without an apology or recommendation of where to go.

On Saturday November 1st, I went into the "Willowbrook shoe repair" looking for a belt for my son's…read morebirthday. I met a oriental woman, (we had a little hard time understanding each other as she had a strong accent.) running the shop that day and began to look for the right belt. She continuous went into the back of the shop and began yelling in another language. I asked her if they had a return policy because I was unsure of the fit. She informed me there was no refunds. Then she went into the back and continued the yelling. I began to try on the belt to see if it was the right fit as there is no refunds. She then came out from the back and abruptly took the belt and told me "We don't have your size." I have not seen so much disrespect from a shop as I did that day. It was disgusting.