great experience- hubby loves his new slippers. Staff were great and great quality products are…read morealways available.

Very helpful and personable, like that they are involved in the process of finding you the shoe…read morethat fits your needs.

Great service. Very grateful to have my boots repaired. Saves me looking for new ones and having…read morethem go to the dump. Will definitely return. Support this local business!!

Great experience here. Very honest and fast. Nice to see an old fashioned shoe repair shop with a…read morepolite young man working with his grandfather. They found a great solution to repair my wife's 'modern' shoes that was very inexpensive. Hard to find a fine old business like this anymore. Appears that they do all kinds of leather work as well as shoes. You weekend Harley warriors might want to check this place out. From what I saw.

I've been going to this man, Dan, for a very long time and I always impressed with his work, the…read morespeed at which he does the work and the fair price that he charges. If you are looking to have any work done to shoes, boots, belts, saddles, or pretty much anything do yourself a favour and stop in to his place on 56th Ave. You will most certainly not be disappointed.

Consistently great workmanship and service. Have gone here for over 10 years. Nice to have…read morereliable service.

I took my KA-BAR knife in to be sharpened, was told it would be about an hour because he had to…read morechange his stone. I went back about 3 hours later and he had told me that he forgot to sharpen it but it would only be a minute. He handed me my knife and it left. When I got home I noticed that he had gone a little too far down the blade and wrecked the first 2/3 of the serrations on the knife. I took it back and he said that he would fix it but it would take a week. I went back to grab the knife and it looks like the only thing that he did was touch up the black on the back of the knife. Very disappointed that he tried to do it in a hurry and wrecked the serrations on a $120 knife. Now I have to go find someone else to fix it.

From the owner: Trophies & Engraving. You name it, we engrave it with both a rotary and a laser engraver,…read moreIncluding Love Locks, plaques, trophies, cutting boards, name tags, medical alert bracelets, wine glasses, flasks, pens, Zippo lighters and much, much more.. We offer key cutting, knife and scissor sharpening. Shoe, boot and all leather repairs. We sell Heelys, Motorcycle and Western Boots and all shoe care products.

I asked to get the strap repaired of my purse. One side was ok the other was pretty bad. I asked to…read moreget the really bad side repaired. When I picked it up, he repaired the good side. I asked him why repair the good side and not the bad, he said that's what I wanted. He said he took a picture, but in the picture it was the bad side AND he didn't take the picture when I was there, he took it after. Why would I want the good side repaired and not the bad??

I always take my good boots to Mike. Great prices, and he does a stellar job. He's worked on my RM…read moreWillians and my Jimmy Choo's and is a solid, honest business.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

I brought my very expensive riding boots in for something completely minor in the heel. He said to…read morecome back the next week but didn't take my phone number. I came to pick them up only to be told that he "forgot" what he was supposed to do on them, so he just "decided" to completely alter the tops. He was totally casual about it and when I expressed my horror, he said he would fix them and to pick them up the next day. The next day I picked them up and saw that he tried to fix his mistake by cutting out more leather, and using copious amounts of glue. Not only were they hideous, they no longer fit and were completely unusable. I had to take them somewhere else to be fixed, and while they fit now, the leather is permanently damaged. The other shop said it was some of the WORST work they have ever seen.

I always take my shoes here. I've only had one pair they…read morecouldn't fix for me. Fast turn around unless I bring in 10 pairs. All the heels last way longer than they do from the designer and they turn out looking good.

Service is terrible. Refused to even look at the shoes I was looking for help with. Have a damaged…read morepair of Chanel Runners I'm looking to have restored and he rudely said no without an apology or recommendation of where to go.

On Saturday November 1st, I went into the "Willowbrook shoe repair" looking for a belt for my son's…read morebirthday. I met a oriental woman, (we had a little hard time understanding each other as she had a strong accent.) running the shop that day and began to look for the right belt. She continuous went into the back of the shop and began yelling in another language. I asked her if they had a return policy because I was unsure of the fit. She informed me there was no refunds. Then she went into the back and continued the yelling. I began to try on the belt to see if it was the right fit as there is no refunds. She then came out from the back and abruptly took the belt and told me "We don't have your size." I have not seen so much disrespect from a shop as I did that day. It was disgusting.

Sad occasions brought us to this wonderful store!…read more With the passing of a few of our elderly family members in the past few months, we had learnt a lot about how to face the life stages towards the end of our stay on this earth. Our Funderal Advisor recommended us to contact Permel Engraving to get some ideas about creating a Plaque for our loved ones to be placed in their Niche. Robin, the Designer/Technician at Permel is extremely helpful and friendly. He patiently explained to us about different materials, designs, and they way it will look etc. His professionalism towards the whole process, made us feel at ease at this difficult time. No only did they do a good job of the final product, they even accomplished the task in a shorter time then they had previously promised!! Thank you Robin and your team for such a great service! Also, with a lot of human touch!

I called this afternoon with a crazy request and Craig was incredibly helpful! Thank you!!!read more