1. Phil's Trophies & Engraving

0

Maple Ridge, BC

Phil's Trophies & Engraving

1.0 (1 review)
Open • 12:00 pm - 5:00 PM

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Services - Phil's Trophies & Engraving

Shoe cleaning

Shoe resoling

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10 years ago

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Hammond Jewellers

Hammond Jewellers

(13 reviews)

$$

I have had several pieces of jewelry created and been more then amazed by the end product…read more On Sept 9th I went in with two tanzanite stones I had purchased in Alaska many years before. With the assistance of a staff member I came up with my own design. I received an estimate of $600 at the most. The design was sent away to have the mock ring created. Nov 20th I was called and told the mould was back for my approval. I rushed right in so excited to see how it was going to look. It did not disappoint and gave my approval right away. Excited about having the finished product on my finger I called at the end of January wondering how far it was from being finished. I was advised it wouldn't be much longer the jeweler just needed to set the stones. Super stoked!! End of Feb comes and I call again because I haven't heard anything. They tell me the exact same thing, the jeweler has it and is just setting the stones. I'm frustrated and advise them this is what I was told in January and they had the approval to be created back in November. I was advised it should be completed in a couple of days and they would call me. Feb 28th I receive a phone call, the mucky anticipated creation was finally completed and ready to be picked up. I rush to the store, an hour drive from my house, butterflies in my tummy. I can't believe it is finally completed and I get to wear the creation I had made especially for me. I was not disappointed. In fact the opposite. I couldn't believe I had created such a gem. I knew I was going to be proud to wear it and show it off. I asked what the remaining balance was and was told $338. I just about fell over. What happened to the $600 estimate? I had already put down $500 and was fully prepared to pay another $150 - $200. Why would it be anymore then that? I'm sure they would have contacted me if it was going to be above the estimate. Perhaps, I have my head in the sand. This isn't the first ring I have had them create from my own design. Again, I had provided my own gemstones and I'm almost positive they called me to advise me the cost was going to be $200 above the estimate and did I want to continue on with the creation? So you can imagine my surprise to see that there was $338 left owing. I kept saying are you sure? They went through the details and said there needed to be an additional 2oz of gold to finish the creation. It wasn't that I didn't have the money it was the principle of it. They tell me the amount owing after I have this awesome ring on my finger!! I'm still shocked at the difference between the estimate and the actual final price. I would think hard before having anymore pieces created by them. Don't get me wrong they do incredible work. Signed, Loving my ring

I had a bad experience with an elderly worker there today. Very rude she acted as though I was a…read morehuge inconvenience to her. Don't know if she treats everyone like that but it has definitely put me off. I miss the days when friendly, kind people worked there. The original owner for one. Do better.

Phil's Trophies & Engraving - shoerepair - Updated October 2026

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