I'm in town for work and decided to stop by, hoping to enjoy a good cup of coffee. I consider…read moremyself a bit of a coffee snob, although I'm also willing to give a business grace when I recognize that it's needed. Unfortunately, this experience required more grace than I had to give. I waited 42 minutes for a moderately sized food order and two coffees. I was informed that the kitchen was backed up, and when told the wait would be approximately 20 minutes, I agreed to wait. Unfortunately, the actual wait was more than double that estimate. My coffee came out relatively quickly, which I appreciated. However, it was genuinely undrinkable (if that's even a word). I politely requested a replacement and left the choice up to the barista. I received a French Toast Latte, which, unfortunately, was just as disappointing. If you're looking for church-service-quality coffee, this might be your place! However, if you're looking for a properly pulled espresso shot and a quality cup of coffee to get your day started, I'd recommend looking elsewhere.
As for the food, the egg and bacon breakfast sandwich was decent. I'm just glad it was still warm after the 42-minute wait. However, there was another issue that added to an already disappointing experience. I had also ordered biscuits and gravy, only to discover they were unavailable when the employee handed me my to-go bag. No one had mentioned that the item was out of stock, nor had anyone offered a replacement or refund. I actually had to ask where the item was before being informed.
Would anyone have acknowledging this before I would've walked out of the building empty handed I wonder? There was *ample* time for this to have been remedied. Instead, I felt as though I was put in the uncomfortable position of having to point out the mistake and explain how it should be handled.
I made every effort to communicate my frustration as politely and respectfully as possible, but overall, this experience was incredibly disappointing. I've lost nearly an hour of my day, spent money on food and coffee that didn't meet expectations, and still need to find somewhere else to get a decent cup of coffee because I ultimately had to throw mine away.
I genuinely wanted to enjoy this little local spot, but unfortunately, the service, communication, wait time, and coffee quality all fell short. A little more attention to customer experience and communication would go a long way.