Spectrum rep for my apartment complex (in Shiloh) informed me that if I scheduled service with him, there would be no set up fee and no installation fee. Also was "super nice" as he wanted me to get phone service with Spectrum, claiming I had 30 days to switch. When I called Spectrum because they had install time wrong, the line asked me if I was calling about the device that was mailed to me. I didn't order a device. I spoke to rep who indicated that rep was not truthful with me, that phone automatically starts after 15 days, which I did not want. I questioned it twice, and was assured both times I had 30 days. They asked me if I was inquiring about my IPhone 13. I have a Samsung Note. So the spectrum rep combined my info with another's info on my account and PLACED HER CREDIT CARD ON MY ACCOUNT. I got a bill for $95. $65 install fee and $29.99 bill. When I had called to advise set up time was wrong, I inquired about a $50 statement credit I qualified for online. I mentioned to the rep on the phone who notated it. I spent 45 minutes first time speaking to fraud department. Then 60 minutes 2nd time after bill. Was told they were putting in for a credit for $65 install fee (I had to plead my case that I was told it would be free), and give me the $50 statement credit. I again got another bill for $29.99. I called and said I should have a $50 credit, and was informed that was not approved despite me having proof from the reps cell phone, who they verified truly was a Spectrum employee and they said, they were sorry, I did not qualify for the $50 credit, despite the rep lying to me and telling me I would get an e-card after 3 months of on time payments when I text him and inquired about $50 credit. I complained and asked for a manager who repeatedly indicated there was nothing he could do despite me reading off the texts from the rep. I asked to send in screen shots, to which I was told there was no e-mail. I said what can I do? He said you can try and go into a store and see what they will do for me. I said why would a store do anything if you are a manager at the corporate office. Continued to be shut down stating there was nothing they could do. So to recap
1) Lied about Install Fee
2) Got time incorrect for install
3) Lied about $50 statement credit
4) Lied about 30 days and phone service
5) Put someone else's email/name/and CREDIT CARD on my account
6) Mysteriously stopped responding to my texts
7) Spectrum management refused to give me $50 offer for new customer's (where I guess you have to sign up on line). I said, well then I would have cancelled his lying order and placed my own.
8) Spent almost 3 hours on the phone over numerous phone called to be denied.
9) Only me with a cell phone and computer and my internet lags.
10) HORRIBLE MISTAKE!!!!!
HORRIBLE SERVICE. MANAGEMENT SHOULD HAVE TAKEN HIS DATA BREECH AS ENOUGH TO GIVE ME A $50 CREDIT AND THEY BETTER HOPE THAT HE DID NOT PUT MY CREDIT CARD ON HIS ACCOUNT, OR SOME LOCAL OFFICE IS NOT GOING TO BE HAPPY THE DAY I WALK IN THAT DOOR. BE CAREFUL WHEN THEY TALK TO YOU LIKE BUTTER, BECAUSE THEY ARE ACTUALLY FULL OF SH**!!!!! read more
