My father in law recently had a horrible experience here, so much so that I had to write this review. He recently switched from Verizon to Spectrum and bought a new phone at this location. His phone wasn't receiving calls so he came back the next day to talk to a rep in person. The woman at the front desk, Jackie, was so disrespectful to him. Any question was met with an awful attitude. He truly just needed help getting his new phone working and up to date, but she was so rude and dismissive with every response. Finally resorting to asking for the manager, she replied with he's not here and walked into the back room. Really frustrated hearing about his experience - He is so kind and didn't want to say anything, but after a whole discussion about this circumstance (actually MULTIPLE conversations) we felt it was best to say something. Very disappointed with this whole interaction and situation. Hopefully not all Spectrums are like this. Because if so, he'll definitely be switching to another network, because God forbid he asks for help with his BRAND new phone and network again. Zero stars for Jackie. read more