New management and new staff , double check your account , you may have another phone attached on…read moreyour account , without knowing it ! Beware it's called fraud ! Shame on Verizon

Have been a Verizon customer for 25 years, and a loyal client of this location for 20 of those…read moreyears. The salesmen at this location have become completely detached, and the overall feel of the store is used car sales. It's pretty sad to see this happen because I had to leave the store with no new phones after being told I am not allowed to purchase a new phone in full unless I change my account and lease the phone. Which I know to be felicitous because I have had the same business account, benefits, and terms for 20 years. The store was completely empty except me and 6 salesmen all sitting around a desk talking loudly and badly about other customers from earlier that day. The management was the least impressive because after explaining my situation and asking him to look closely at my account to resolve the issue, he just told me it might be better if I went to the Encinitas store because they might be willing to do that research but at their store, they they have a strict policy of leasing phones only and no option to purchase them new and outright. Truly the worst retail experience I have ever had. I actually kind of feel bad for the younger salesmen in this environment because as a professional salesman myself, they are learning the worst of habits and are clearly being taken advantage of.

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

Long story short, I have an old iPhone that I use as mainly an alarm clock. Apple declined to help…read moreme replaced a battery. I took the phone to PCS connection, always look them up for my electronics needs even when they were on convoy. In and out in 20 minutes, new battery and old phone has new repurposed life. Thank you for everything. Totally recommend this shop. Been around for years and have honest price and good work.

Avoid this store unless you're prepared to wait forever for service…read more I had an appointment that wasn't honored. Only one employee was working, while eight customers waited--customer service at its worst. The salesperson seemed unfamiliar with the process and had to rely on someone over the phone just to input information and complete an upgrade. What a joke.

Terrence helped me upgrade my phone from an 13pro to the 17 and transfer my data, made the process…read moresuper easy and simple less then 30 mins in n out. Multiple technicians on site and knowledgeable

Review #1000! I was going to save it for a special meal, but had a phone emergency today and wanted…read moreto give props right away to this store... *** Oh no - my screen shattered in my hand and cut me! Was it the protector or the real screen?!! I called and popped in, and got amazing service from Jesse. He was able to see it was just the protector, got me a new one... and cleaned TF out of my phone screen before putting the new one on. I was going to be without my phone which was going to be so complicated... But I got this fixed within 30 minutes, with a new protector for $40, and now my screen is fixed and pristine. Phew. Thanks Jesse!!

After receiving our new Samsung Galaxy phones, we went to this T-Mobile store to set up the phones,…read morefinish switching to T-Mobile, and move apps and data to the new phones. This is a small, single storefront in the Pacific Highlands Ranch center. Parking was easy. The technician who helped us had difficulty with changing the default phone number on my SIM card to the number I was moving from Verizon. After about 15 or 20 minutes, we thanked him and decided to go to a larger T-Mobile store for assistance.

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

I am a Make A Wish wish granter and today I had a wish kid come into the store to get an Apple…read morewatch that was on his list. I had called ahead to check out the lay of the land and chatted with Anthony, one of the managers, he made me feel reassured ahead of time that our Wish kid was going to get a great experience. This morning I came into the store to wait for wish kid and met with Anthony, Brian, Maddie and Carlos. We discussed what kind of entrance my wish kid would like. I was appreciative that the employees were willing to go all out to welcome our 9 year old kid into the store (applause, doors opening etc). But ultimately we decided that wouldn't be value added for our kid, so we went with the low key option. When our kid got to the store Maddie had the exact model of the watch our kid was interested in ready to go and they had Carlos dedicated to helping our kid get his phone set up. I could tell that Carlos has helped many people with their products with the way that he gave clear and easy directions and had a lot of patience. What a great experience. Our kid was thrilled with his new watch.... thanks Apple!

I was on trip coming from Sacramento and stopped by here to buy a case for my new phone. The vibe…read moreof store was little busy but I've been to many Apple stores state wide there was always someone who greeted you even during holidays seasons when it's busier, this store nope no greeting. I found the case rack had an idea of what wanted was probably looking the cases for good 15 minutes no one asked me if i needed helped. I tried looking for anyone that could help me but everyone was busy and looking for someone who was finishing up with apple employee. They would offer assistance to people coming in after me it got to the point where I had to interrupt someone so I could give yall my money and leave! While at the store another customer kept asking me for assistance as if I'm an Apple employee I was not wearing anything that they issue Apple employees my shirt had Disneyland across the front and obviously no name tag. My overall experience here was weird and felt unwelcomed. Staff were extremely unhelpful which is concerning bc there's was at least 20 people on the floor. Now what really makes this experience a full home run is the case they sold me has to be fake in matter of week my case start forming air bubbles on the sides and was deteriorating and I'm not dropping my phone regularly or anything rough to warrant this condition. My mom has the same case for her phone and when I got case from different location the quality of the case felt so much more authentic. Would not recommend this location they seem to have a very particular preference in their clientele. May not get any assistance and or assumed your the help if don't look like their preferable demographic. Due to a personal emergency I could not return the case and I was stopping by for a quick trip wish I went somewhere else.

Joseph again helped us at the store. Tried fixing the problem on the phone with tech support and…read moreafter an hour the response was a new phone was needed. Walked in to the store and Joseph had the problem fixed in less than 5 minutes. Thank you again Joseph

My phone wasn't working, I couldn't send/receive calls and I couldn't text anyone with an android…read more I had an appointment nearby so I decided to stop here to try to get some help. I walked in and was immediately told there was a system outage and they weren't helping anyone. I get that you're busy and there is in fact an outage, but she wasn't willing to even talk about it. I had other issues on my phone in addition to the outage problem. I didn't have service for over 24 hours and it wasn't until I reset my phone after the network was back up that it worked again. Luckily, I know to try that or I would still be offline. Unacceptable

I had broken the screen on my 4th generation iPad Pro and was devastated to hear from Apple that…read morethe repair would cost a minimum of $800.... At that point they said to just buy another one but I couldn't bring myself to drop more then $1,500 on a new ipad. I took it to this place and they fixed it for $400, half of what Apple was asking for and it came with a 90 day warranty!! I can't recommend this place enough, they're fast, efficient, and very helpful.

They charge far higher prices than Samsun for repair. Dishonest on phone. Go elsewhere.read more