WORST INTERNET PROVIDER I'VE EVER DEALT WITH I left Spectrum on October 8th, returned EVERY piece of equipment I had, and thought I was finally done with their terrible service. Fast forward to today--I check my account and find out they took $270 out WITHOUT my authorization, pushing my account into the negative. When I called, they had the nerve to tell me I "still have other equipment." Absolutely not. On October 8th, at the Spectrum store in Pinellas Park, FL, I explicitly told them I had nothing else. Not only did I live in my apartment for 3 years, but Spectrum techs came out multiple times and they themselves swapped equipment and took old boxes with them. Now suddenly they want to "investigate" -- but somehow they had ZERO hesitation taking my money instantly. Funny how the investigation only starts after they hit your bank account. And their answer? "We can't give it back." Spectrum is hands down the WORST provider in existence. Shaky service, constant outages, clueless customer support, and now apparently they just help themselves to people's bank accounts. Do yourself a favor: RUN from this company. They don't deserve a single customer. Everyone should throw away their business ASAP. read more

late night half the time we can't get more than 2 to 3 channels. This issue has been going on over 4 years

Was told to go there and pick up my hardware only to find out there was a 2hour wait. How do these people make any $$ if they can't even get ur services going. read more

this was a difficult review for me to write because it is negative. I signed on with spectrum 2 years ago for the "magnificent deal" and "great service". After the magnificent deal wore off, the rates increased...which is what I was expecting. But then they increased every couple of months...with no system or connection improvements. I will tell you that they are average at best. My internet speeds were below what I was paying for. In a positive note, Spectrum notifies you when they will be working on the lines, which is nice, but is also an expectation of mine for average service. They also choose later evenings to work on their lines, when the majority of people are asleep. But to try to contact them is a horrendous experience. I tried for the past several months to get a straight answer as to why my bill kept increasing. Over and over I was told that's just the way it is...that's what things cost nowadays. Spectrum charges me twice of what they charged me a year ago. So the last time I called, I went through the cancelation series of their automated phone line. No help yet again. So I interviewed other internet service providers and selected a different company. Today I called Spectrum to cancel my service. I was connected with a super pushy sales-type person who told me she was waiting for my account to come up to disconnect service. While doing so, she asked personal questions and also questions about who I had chosen. Instead of answering, I just kept asking her to please disconnect my service. I informed her several times that if Spectrum had been willing to work with me months ago, I would've stayed. Intimidation might work with some people, but it makes me want to stay away from it. This is horrible customer service. If you came stay away from the spectrum help center and their "customer service", the company is OK. In order to disconnect, I have to pay an additional month of service. But if you need assistance or help or service of any kind, you will be extremely disappointed. The only reason I am being generous with offering a one-star is because of the averageness of the internet connection. read more

Spectrum - Name and address of main company. - Internet Service Providers Near Me - Riverview, Florida

prices are too high . Went to streaming . Prices changed monthly. Give specials once in a while.

Thank you Juan for the excellent customer service and especially taking the time to help me. He was especially patient and kind with me and I really appreciate it. I was having phone issues and my dreaded trip to Spectrum turned out to be relatively easy thanks to him. I got my new phone and he was able to assist me. I hope the Managers appreciate Juan as much as I did. read more

DESTINY VELAZQUEZ was recommended to me before I moved to the area as my Spectrum representative. Big mistake. My equipment was not at my apartment the day of my move in - despite ordering it 3 weeks prior. I spent over an hour of my move in day going to get the equipment and waiting in line for her mistake - as she advised me to do. Now, I have been sent multiple boxes in the mail and they keep getting sent to me after I send them back. I have called, texted, and emailed Destiny with no response. After I signed up under her, she went completely MIA. I visited this store and was greeted with a hostile demeanor by a representative with glasses, and was advised to wait for a turn since I didn't have an appointment. I waited for nearly an hour before calling it quits. Not sure about others, but when you work 60-70 hour weeks, you don't have time to wait around to take care of someone else's mistakes. There is no number to call for customer service. I have been completely stuck. I highly do not recommended spectrum and am looking to switch to AT&T. You will never be able to reach out to anyone, Wi-Fi will be spotty, they will attempt to send & charge you for random boxes, your equipment will not be there on your move in date, and your rep will ghost you. read more

Spectrum - Waiting an hour to return a box that they keep sending me to attempt to falsely charge me for. - Internet Service Providers Near Me - Riverview, Florida

Horrible customer service, pushy sales reps, not respecting my decision that I am NOT interested in their promotions. Even the supervisor hung up on me. Will never do business with this company! read more

Came in without an appointment right before closing to swap my box. It was quick and seamless. The place is clean and had several spots to wait at if it were busy. read more

Stay away from Spectrum. The service is average and acceptable but the customer service really doesn't meet fair business practices in my opinion. Why after nearly two years after I terminated service am I now being contacted by a collection agency without receiving any correspondence from Spectrum. The amount does not match my previous bill and does not show any late fees or misc charges. read more

Hands down the worst customer service I have ever seen. Had an appointment at the Riverview location. Could not exchange my equipment even though I spoke with a representative the day before. What a waste of time for an expensive and unreliable company and service. read more

The Spectrum Phone Rep at Riverview was the best customer service I ever received from a phone store. Lamar is the best customer service Representative ever!! read more

Spectrum - Store clean and nice looking. - Internet Service Providers Near Me - Riverview, Florida

Came in here to swap my phone along with my husbands! Sebastian was patient and did everything we needed done. We will definitely be back into this location for future things done. read more

Only gave 1 star because of can't leave zero Have been here for 1 hour 15 min after being told by customer service to come and exchange my receiver. Only 3 people working and 1 guy..im assuming the manager doing nothing. Why wouldn't you have 1 person doing exchanges instead of randomly picking the same thing all. Learn to manage read more

I had enough with Spectrum's low speeds and ridiculous price increases. I was supposed to be getting 500MB download speed per minute. An online site showed 28MB download and 23MB upload speed. Pathetic. I cancelled and was given the run around. Then I went to the Riverview, FL, Spectrum Store and was treated like garbage. "I just need to turn in my equipment." Sign in! So, I signed in and then watched 3-4 Spectrum associates stand around gabbing. I left my box of equipment there and told them I cancelled and here is my equipment. The same idiot told me I'd get charged for not turning in my equipment. I told him my name and address are on the box, the serial numbers are on the equipment, and I took pictures. Sue me. What a 3rd world ****hole of a company. read more

See all

I went to the Riverview store and was immediately greeted by Cristian Tavaras who was outside, he held the door open for me, gave me a very pleasant greeting and immediately offered his assistance. I explained what my situation was and he was able to resolve it very promptly and very diligently while at the same time, helping one of his associates who needed some translation for a Spanish speaking customer he had. You don't fine too many hard working pleasant and eager to do the job 100% like Cristian so my compliments on hiring this bright and ambitious young man! read more

Don't go with espectrum the worse customer service ever, Plus bill payment get's Higher every month, And they we're so negative to Disconnect my services, I'll was calling all day the kept hanging up on me and trying to offer me different deals Which I'll kept saying no over and over read more

Clearly no one wants to work at this place or cares about there jobs or customers. 3 guys working, two doing absolutely nothing while you have 6 people in line waiting. The time it took the guy one guy to call a person up he could have serviced the entire line. Absolutely pathetic and here's now another reason I'm no longer a Spectrum client. Deuces to your company and trash employees read more

Michael H was amazing. So kind and helpful. Went way above and beyond to help my brother with his broken phone. I worked late and we got there around 7pm and it was really busy. We were one of the last ones to get helped. Michael took his time and helped my brother and explained everything and helped him so much. So great to receive exceptional customer service. Thank you Michael! read more

I walked into the Riverview Spectrum store to upgrade my iPhone and was assisted immediately by Corey. I walked out less than an hour later with a new iPhone 15 with all of my data transferred. Corey was so kind and accommodating. I'm older and not at all tech savvy and Corey was very patient when I couldn't remember my password. He went back into my old phone and found where I had stored it. I can't say enough about the wonderful treatment I received from this young man, as well as the gentleman at the desk next to his, who also showed me how to find things on my new phone. I wish I remembered his name, as he was very kind. Thank you both!!! read more

Worst customer service. When walking in a customer agent was yelling at an older lady walking out. We came in for an appointment and wasn't serviced until 45 mins after our appointment. 5 desks on 2 workers is unacceptable & just not smart for customer satisfaction. The customer agents talk to their customers with sarcasm and in a disrespectful tone. Over this has been a horrific experience & we will look to change services. Cheap prices are not worth the hassle at all. Safe yourself the stress & go to frontier. read more

The worst customer service that Ive ever been provided in Tampa, Fl. I originally went to the Spectrum on Faulkner Rd, Tampa and the Security Guard said equipment from Spectrum was accepted at 12970 S. US Hwy 301, so I decided to walk there it was only 5 miles. When I got there I had to register and wait for my name to be called. I was number 5 and had been there about 30 minutes. I stood up explained my dilemma and asked for help. I told the clerk I had walked 5 miles to his store, I was thirsty and tired of waiting. He told me their was a water faucet behind the door and I was going to have to wait.... The reason I am throwing Spectrum under the bus is because A. The guard should have told me equipment was accepted at UPS. B. For me to go behind some closed door to get water after walking 5 miles to get to hour facility was unsatisfactory. I will never ever endorse Spectrum to anyone. Piss poor customer service. read more

If I could give zero stars I would. Walked in to swap a router checked in waited 40 mins without a call to the anointed customer service sloth speed counter. Staff farting around and only 3 of 6 manned stations. Left and got a message 10 mins later that I was chosen. Do yourself a favor and do everything possible remotely. Awful place read more

Waited over a 1/2 hour after signing in for an appt. The customer service was horrible. Just terrible. Manager wore his mask under his nose the whole time and would pull it down to yell that he would be with us all shortly. Apparently shortly means something different for him than us. Very disappointing. read more

Spectrum - Internet Service Providers Near Me - Riverview, Florida

Jeez what service honestly came here to simply just ask a question and I got a bit of attitude with my answer wasn't trying to bother or be annoying just wanted to return something smiling goes a long way read more

This company only cares about them selves. I tried to cancel this service and was told it was. I then had to keep calling back for a month because they were trying to bill me for another month. They finally closed my account. I wrote a letter to corporate to complain that I had to do their job to try and get my account closed. She called me back and had the nerve to say that there was nothing she could do but then asked if I wanted her phone number in case I wanted to go back. Are you kidding me? I had to keep calling to get them to do their job, they wanted to raise my bill just because I initially only wanted to remove my phone line. When asked what she could do for me, I asked to be reimbursed my last bill for all the trouble. She said no but if I wanted to come back, she would help me. read more

Spectrum just may be the very worse Customer Service provider... I have made numerous complaints about lost signal with our Spectrum Modem and have had 4 service calls and 2 outside calls looking at the service equipment at the street... Technical department says talk to Billing - Billing Department says you need to talk to The technical department... " the run around " Also had the unfortunate experience of talking to a person named Tommy ID # 4430030 who was extremely rude and not helpful at all. Anyone else having problems with Spectrum ? This is a totally different company since Spectrum acquired Bright House. read more

You know how they say there is no long term contract? That might be technically true, but the reality is that they make it so difficult to disconnect service that you'll give up in frustration and pay their exorbitant fees. In Florida you can get T-Mobile 5g home internet, at speeds much faster than Spectrum offers and at a price that is 30% less! I'm on my fifth day of trying to cancel Spectrum. They won't let you cancel online - you have to call them. That's so the trolls in their call center can try to wear you down so you'll get so frustrated that you'll pay the extra $15 each month and put up with slower speeds just so that you don't have to waste any more time dealing with them. Every time I try it's the same story - after verifying my identity, they start their script - badgering, interrogating, and absolutely refusing to listen to anything I say. During my last two attempts, they began shouting over me when I said that I just wanted to disconnect service -- then they put me on hold and I had to hang up after 15 minutes. AVOID THIS COMPANY AT ALL COSTS. read more

Waited 2 hours just to l swap equipment unbelievable, I'll never be going to this location again

The service that I received was more than appreciated (supervisor) Michael went above and beyond to remove a payment for service that I did not use. I also received assistance from Ariel. despite me being un calm , she definitely had control of the situation and was able to get me in the right hands. Thank you to both of you! read more

This review is a for whatever manager and your "Spectrum Specialist" Seth,this store I will be emailing shortly. Your employee Seth the "specialist" ( middle aged man white and cocky with a beer belly). Decided to comment on an inteaction I was having with Michale your other very professional associate. seth Decided laugh butt into our conversation and input his comments remarks while I was expressing som frustration to Michale about having to wait 40 min for 2 min interaction returning some equipment. That's when the very professional Seth decided to laugh and add his comments. Dont use this specturn and please don't go to see Seth He's only been working for them for a year and still needs some training. read more

If you have Spectrum internet, realize they will NOT prorate your bill if you cancel with them a couple days into your billing cycle!! I mistakenly paid my August bill twice, cancelled them today because I got a new provider. So they've had my money an extra month and I'm getting no compensation! I have went up the chain of command and heard the same remarks with all of them. NO PRORATING!! I told them I would put a BBB complaint, a bad review on Yelp and let everyone I know not to do Spectrum internet! read more

I don't like dealing with this company at all. Their customer service makes my blood boil. They don't have the ability to understand even the most simple things. My cable box is so hot it's about to burst into flames and the girl on the phone asks if I rebooted it. read more

The rating is not about the local location but rather about the deceptive marketing methods of the company. Today once again I received a call on the cell phone caller I'd says "International Paper 813-258-1690" spoofed not who was actually calling! When I answered it said "Welcome to Spectrum and proceeded into a marketing commercial to sign up for Spectrum services ". I receive these calls 2 to 3 times a week from different spoofed numbers and find this a VERY disreputable form of marketing. If I could rate them lower than 1 I would but the system doesn't allow anything lower. read more

I came in to turn in there equipment that they sent and I had to do all the work hooking up. I had to wait as only 3 employees and one appeared to go to lunch read more

Can in to return some equipment after I bought my own modem/router. Been waiting here for over 30 minutes and still no service. I also have Xfinity service back down in South Florida. They have a special equipment drop off kiosk with no lines nor waiting where we can easily and quickly drop off our equipment. Need to make some adjustments to make it easier to just return equipment. read more

I "fired" Spectrum on 5-5-2023 and returned all their equipment that day via UPS & got a receipt from them bearing Spectrum's name (not UPS), with a tracking number. The equipment was delivered to Spectrum's dock on May 6, 2023. a few days after receiving the equipment, they billed me for said unreturned equipment AND for the balance of the month of May, even though it was impossible to use their services as of May 5. They have since sent my account to collection (for less than $200) to multiple collection agencies. Charter Communications and Spectrum continually advertise that their customers do not have to sign a contract to receive their services. Rather they argue that, since you pay their bill every month, that somehow gives them the right to extort $ from you if you cancel after the month starts. I cancelled them THE DAY I GOT THEIR INCREASED BILL. I will be visiting the US Post Office to file mail fraud and extortion charges against them next week. I am also blocking the phone numbers for all the collection agencies they use - It seems that they have an endless supply. My rating - Negative 100 stars. Stay the hell away from these crooks. read more

I paid via direct bank transfer November 8th. Per the bank, Spectrum accepted the payment to my Spectrum account number. Yet today I received a call I was 2 weeks late and I would be disconnected. I explained I had proof from the bank they accepted payment from the bank. I was told if I didn't go and pay today at a Spectrum office I would disconnected I went to the Riverview Residential Spectrum office on 301 in Riverview next to Sprouts. Amanda (per the name tag) was the Manager. First she yelled get that dog away from me. The dog is a 9 pound hypoallergenic Service Dog who was sitting at my feet. I explained that was a Registered Service Dog. Her response "I don't care, get it away from me". The dog was still sitting at my feet at least 4 feet away from her. We had approached her as there was no seating and I could feel my partially paralyzed leg getting weaker and knew from experience, that it would give out completely and I would fall. She begrudgingly provided a chair. When my name was called I handed the Spectrum Agent proof of payment. He brought Amanda over. Amanda said she 'didn't have anything to do with the proof of payment, but I had better pay 'again' or get disconnected' Another worker gave me another phone number to call. The bank read off my Spectrum account number, it is my account number at Spectrum. Amanda didn't care and wasn't going to help me figure out why the $ wasn't credited to my account. Amanda spent the entire time I was there sitting a chair telling people about her Thanksgiving , until I asked for a chair, after the above exchange she reclaimed her seat until brought over by Agent to address my Bank Proof of payment. Amanda refused to to look at the bank supplied proof of payment. This women is the Manager???? I saw 2 agents shaking their head. She needs to be fired!!!! She has no place in the Customer Service business. read more

Came on Sunday at opening and only 2 people were working. Their check in system did not work for the first few customers (including self) then it started to work after. Didn't know they do reservations - don't come here without one, as you'll be waiting forever to be helped and all reservation clients will be helped before you. I left after making a reservation at the Brandon store due to long wait and knowing multiple reservations would be helped before me. Waited almost an hour and both employees working had been helping the same customer for over 40 min read more

30 people waiting... 2 staff members. Sums up the experience we have always had with them. Can't wait to get back to Verizon. Nice way to waste a Saturday. read more