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    Services - Spectrum

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    Name and address of main company.
    Les G.

    this was a difficult review for me to write because it is negative. I signed on with spectrum 2 years ago for the "magnificent deal" and "great service". After the magnificent deal wore off, the rates increased...which is what I was expecting. But then they increased every couple of months...with no system or connection improvements. I will tell you that they are average at best. My internet speeds were below what I was paying for. In a positive note, Spectrum notifies you when they will be working on the lines, which is nice, but is also an expectation of mine for average service. They also choose later evenings to work on their lines, when the majority of people are asleep. But to try to contact them is a horrendous experience. I tried for the past several months to get a straight answer as to why my bill kept increasing. Over and over I was told that's just the way it is...that's what things cost nowadays. Spectrum charges me twice of what they charged me a year ago. So the last time I called, I went through the cancelation series of their automated phone line. No help yet again. So I interviewed other internet service providers and selected a different company. Today I called Spectrum to cancel my service. I was connected with a super pushy sales-type person who told me she was waiting for my account to come up to disconnect service. While doing so, she asked personal questions and also questions about who I had chosen. Instead of answering, I just kept asking her to please disconnect my service. I informed her several times that if Spectrum had been willing to work with me months ago, I would've stayed. Intimidation might work with some people, but it makes me want to stay away from it. This is horrible customer service. If you came stay away from the spectrum help center and their "customer service", the company is OK. In order to disconnect, I have to pay an additional month of service. But if you need assistance or help or service of any kind, you will be extremely disappointed. The only reason I am being generous with offering a one-star is because of the averageness of the internet connection.

    Waiting an hour to return a box that they keep sending me to attempt to falsely charge me for.
    Shan G.

    DESTINY VELAZQUEZ was recommended to me before I moved to the area as my Spectrum representative. Big mistake. My equipment was not at my apartment the day of my move in - despite ordering it 3 weeks prior. I spent over an hour of my move in day going to get the equipment and waiting in line for her mistake - as she advised me to do. Now, I have been sent multiple boxes in the mail and they keep getting sent to me after I send them back. I have called, texted, and emailed Destiny with no response. After I signed up under her, she went completely MIA. I visited this store and was greeted with a hostile demeanor by a representative with glasses, and was advised to wait for a turn since I didn't have an appointment. I waited for nearly an hour before calling it quits. Not sure about others, but when you work 60-70 hour weeks, you don't have time to wait around to take care of someone else's mistakes. There is no number to call for customer service. I have been completely stuck. I highly do not recommended spectrum and am looking to switch to AT&T. You will never be able to reach out to anyone, Wi-Fi will be spotty, they will attempt to send & charge you for random boxes, your equipment will not be there on your move in date, and your rep will ghost you.

    Store clean and nice looking.
    Thomas O.

    The Spectrum Phone Rep at Riverview was the best customer service I ever received from a phone store. Lamar is the best customer service Representative ever!!

    Useless associates goofing off instead of helping people.

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    5 months ago

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    2 months ago

    late night half the time we can't get more than 2 to 3 channels. This issue has been going on over 4 years

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    4 months ago

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    2 years ago

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    1 year ago

    prices are too high . Went to streaming . Prices changed monthly. Give specials once in a while.

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    10 months ago

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    4 years ago

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    3 years ago

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    3 years ago

    Waited 2 hours just to l swap equipment unbelievable, I'll never be going to this location again

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Michael took his time and helped my brother and explained everything and helped him so much.

    Mentioned in 2 reviews

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    AT&T Store

    AT&T Store

    (5 reviews)

    $$

    The man that owns or says he owns this location after him flipping me off for no reason behind his…read morestore while I was driving called me several racist comments because I stopped to ask him politely why he would yell at me about something that had nothing to do with him! He got defensive told me he had a good lawyer and to keep moving. I again expressed my concern for him yelling out to me infront is my family, and his response was many nasty words including "go on with your white b i t c h arse!" I said real classy and I left! Why someone would want to alienate a potential client or people I know and love to not shop this location or company is beyond me! I never said anything to provoke this type of hate or anger and he owes my family an apology for his nasty behavior!

    This was one of the worst customer service experiences I have ever encountered. DO NOT VISIT THIS…read moreLOCATION I visited the store to add a line and purchase a phone. There were only 2 other customers in the store yet I still waited approximately 30 minutes before I received service. Once I finally sat down w an associate and we began getting my account set up I was told the phone I was purchasing was eligible for a trade in discount of $350. I was elated because I did have an older phone not in use I could trade in. I asked if I needed to go and get it and was told not to worry as I had 30 days to bring it in. I come back into the store 48 hours later and am then told, by the same sales associate, that that promo had "expired" and my trade in was worthless. I reminded him he told me I had 30 days to bring the phone in, and that i even offered to go get it that day. He acknowledged that conversation but stated was unable to help me. Naturally I was not happy w this response and asked to escalate. I get home and get a call from the store manager Frankie. Within 2 minutes of our conversation he is cutting me off and very defensive and most importantly offering no solutions. He was extremely unprofessional and ultimately ended up hanging up on me when I asked to escalate. The store manager! Needless to say I will NEVER do business at this store and will be escalating to ATT CORP

    T-Mobile Experience Store

    T-Mobile Experience Store

    (16 reviews)

    South Tampa

    Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

    i spent almost two hours here with someone who wanted to upgrade their phone. it seemed to be a…read morebusy day. after waiting around 15 mins, someone eventually came over to check us in. she asked why we were there, we said we wanted to upgrade, and she just said "okay" and walked away. after an hour, we were finally greeted by zoey. she was friendly at first, but when we told her we wanted to upgrade the phone, she said we had to download an app and select in-store pickup in order to do the upgrade. we stated multiple times we would rather not download an app, but zoey insisted with zero explanation that we needed to do it via the app. she then left to go help other customers while we're going through a virtual process that, if truly mandatory, we could have been informed about when we checked in so that we could have used some of the time spent waiting to get the process started. we had to chase zoey down to ask her questions about the app process, which was giving us weird information, and when we asked her about the $35 "upgrade fee" that, according to the app, included free shipping, a SIM card, and personalized set-up assistance, she immediately got rude and defensive and told us that what we were reading was wrong and it was just for the upgrade. i understand if it's a frequent point of contention, but it was the first time we specifically had mentioned it, and some actual explanation would have gone a long way. eventually, we left with a new phone... that we would have to transfer and set up on our own. luckily we consider ourselves fairly tech-savvy, as we are both working in IT, but i literally cannot imagine my parents (for example) going through the process we did today. we did speak with the manager, dulce, about our experience. she was apologetic, but ultimately nothing was done and we were just told that she agreed we didn't have a good experience. we won't be back here and you should definitely try other locations before stepping foot in here.

    Spectrum - isps - Updated May 2026

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