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    Recommended Reviews - Spectrum

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    2 years ago

    This is NOT a spectrum anymore--this is a tax service now, the owners are really nice though, so give them a shot.

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    3 years ago

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    Empire Satellites

    Empire Satellites

    (12 reviews)

    I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

    Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

    eLinKers Communications

    eLinKers Communications

    (9 reviews)

    The guys at elinkers set me up with direct tv at a really great price. It came with NFL Sunday…read moreticket and it's awesome, I can watch 6 games on the same screen! I'm happy that I went with elinkers because of the service. They gave me a great deal and even helped me set up my tv!

    Go somewhere else if you can…read more When this company came and installed my Hughes net service, he was 3 hours late. My internet service only lasted for 2 weeks before it didn't work anymore. I called Hughes net to repair their equipment and they once again dispatched this company to repair my service. On my first service call, the technician never showed up and left my wife and I sitting around the house all day with no call and no show. I then called Hughes.net to cancel my service on the following Monday. Hughes.net assured me that this was an isolated incident and to give them another chance. I gave Hughes.net another chance and they then dispatched the same company to perform the repair. The original service appointment was from 8am-12pm. My wife worked from home in the morning and waited for elinkers to show up and they never did. I called Hughes.net and they contacted elinkers to find their location. The technician said that he will come to our house after his last appointment. The technician never showed. This company has a complete disregard for people's time and I almost feel as if they said they would come after their last appointment as a joke. I recommend if you need any communications service, you go somewhere else.

    Spectrum

    Spectrum

    (285 reviews)

    Please make it a point to visit this location by appt only. I walked in just to return a router and…read morenothing more. I figured it would not be too busy on a Sunday, I was so wrong. I was here about 90 min. There were about 15 customers ahead of me and they were all walk ins as well. And because a few of them wanted to either buy a new phone or watch, that caused a longer wait. There were only 3 employees working at the counters, plus, they had to take their breaks, so it was basically two employees working through the line of customers. I saw a few customers leave, they were tired of waiting. When I was finally called, the employee let me know an appt is always best because they are the only Spectrum store in Riverside. so it's a busy store. Side note, I was a little perturbed a customer walked in while some of us had already been there over 30 minutes waiting. He then walks past everyone and goes up to the counter and asks to replace a cable remote control. The employee gives him a new one and took the old one back. He then walked out. I didn't think that was right, he should have waited his turn like everyone else. So that chapped my hide a little. But I digress, the employees were nice, it's not their fault Spectrum doesn't hire more employees at this location. They do the best they can and they do take the time to help each customer with their requests. Just remember, if you walk in without an appt, especially on the weekends, expect to be there for awhile. Lesson learned for sure.

    I have been a customer of charter now called spectrum for 40 years. In that time my monthly bill…read morehas risen to last month they are charging me $400 for the month of September. They charged me for receivers I didn't even had. Extras were accidentally put on my account Because the remote to the TV was confusing to my husband who is on hospice. We never used the extra services put on the TV I spent three days on the phone at the store and has a technician show up at the house. Each customer service representative had said their hands are tied on this outrageous bill

    Verizon

    Verizon

    (104 reviews)

    $$

    0/10 If I could rate this place - zero stars. 1 of the worst experiences and very frustrating! I…read morehave been a Verizon client for many years now. I went in there the other day to purchase a phone and I will not be going back, the staff lacks proper communication, throws #s at you quickly and expects you to understand their plans with out proper clarification. A young girl (who works as a representative) there was throwing numbers inefficiently, seemed impatient when trying to explain and also did not give the proper calculations according to the plans and was very dismissive. It was frustrating to sit there and have my time wasted for hours. I had to calculate and figure out the proper plan myself when it is the sales reps' job! Please hire representatives with actual expertise or give them proper training... especially regarding this sales rep- as she was under-qualified for the simple basics. She struggled to properly explain the basics and would speak over instead of allowing the client to ask questions. To top it off her attitude was not friendly through out the process as well. Needless to say I walked out of the store and they did lose a sale that day because of the whole experience. I did try and speak to the manager regarding the rep but he brushed it off instead. Very frustrating experience! Please supervisors look into staff training as it makes or break the clients' experience.

    Verizon slowly raised my pricing up until it was $120.00 per month for 2 lines. Got basically the…read moresame service from consumer Cellular for 40 bucks. No brainer. So long Verizon! Oh yeah, They also just sent me another $120 "final month" bill as a parting knife in the back.

    Satellite Pro's

    Satellite Pro's

    (3 reviews)

    Outstanding customer service! I met the owner Orlando at the Ventura County Fair back in 2013. I…read moreupgraded to Directv from Time Warner and got NFL Sunday Ticket. His technician set up our service the next day. Since then i have hired Satellite Pro's to reinstall satellite dishes whenever my solar firm re--roofs a home. They always answer their phone, do great work, and show up within the timeframe they committ to. Their trucks are stocked with parts and equipment. I highly recommend Satellite Pro's to set up your Directv equipment.

    I originally signed up for directv through another company and set an appointment. The installer…read morecame out looked at my apartment patio where the dish has to go and within 30-45 seconds said I can't get it I won't get signal and left just like that. I kid you not it was a 1 minute interaction. I was not gonna let my NFL Sunday ticket go that easily. I called satellite pros and spoke with Orlando. I told him about my experience and he educated me on not being able to have a line of sight for signal, he asked me some questions about the way my patio is facing and I gave him full detail to the best of my ability. He said that he would have no problem sending a tech out to give me a second opinion. The tech came the following day he was very detailed and said it was a 50/50 chance but he was willing to try, 40 minutes later the dish was installed and aimed at the satellites (apparently there's more then one) he showed me the device he used to aim it and there was all checks which he stated was a good thing the whole job took about a hour and my experience with the tech was great he covered everything and now I'm an extremely happy camper :) Orlando called after the install to follow up, which was a nice touch and shows that he cares and his customer service is outstanding!!! Thank you so much Orlando for being patient with me, taking the chance on the install, being very informative and welcoming me to Directv with a great experience.

    Spectrum - isps - Updated October 2026

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