We were blown away by the 1st Choice team. Everything we needed was taken care of, starting from…read morethe office staff where , Ana and Leslie responded to our emails and any issues we had. Samantha also helped things run smoothly on the office side as well. Mike and Jason created the estimates and made sure that we had all our bases covered. Mike was diligent with the matterport and explained the steps of the 1st Choice process with us. We were blown away by the contents department manager Ricardo and his crew Julian and Jeannette. They packed up almost the whole house and made sure that everything was labeled, organized and then put back in the proper place. We wouldn't be where we are now without the help of Roberto Rodriguez. He was the first person to show up at our home when we frantically called once we saw our water damage situation. We knew we were in the best hands and that Roberto and his team would make sure that everything was dry before the next work to continue. Roberto Guzman, Marco and Miguel and his crew were invaluable to us. They worked so hard every day to make sure all the elements of our project were completed. We knew we were in good hands and we were reassured that they would be the work done. Thank you for everything!

After seeing my review, Roberto contacted me and wanted to make things right. They came out…read morequickly and finished the job and fixed any issues. And he's been helpful in finding a match to flooring that got damaged in the process, which I greatly appreciate.

Thank you DryCity Restoration for your amazing service! Efficient, professional, and hard-working…read more Completely restored my bathroom after it had flooded, they helped me out in such a stressful time! 10/10 service, highly recommend!

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

Based on a 1-1 visit with the owner (Brad) and follow up conversations, I am planning to utilize…read moreBDK for several small and medium sized home projects that will include carpentry work and tile installation, as well as restoring my deck and a few other things. So, my story is that I am a single home owner and I have a lot of little to-do's and I want 1 single source as my go-to. I was skeptical that BDK would actually want to take on my small jobs and to my surprise, Brad and I were able to work out a pricing and work arrangement that will allow me to get things done on my budget and timeline. I am impressed with Brad and his business acumen, and while I have not had any work done yet, I trust that all will go well and that I will update my review to 5 stars. You know, with all the online resources it is actually harder than ever to find a contractor who is willing to do little things. I have emailed and talked to a half dozen contractors who want to charge a lot for minimal jobs. Finding a contractor of quality whom I can trust is a big undertaking, so I feel so good going into this relationship with BDK.

Absolutely terrible service I had a cleaning scheduled for…read more2:00 pm Nov 23rd They cancelled it because they were over booked Not my problem

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

I work in property management for a big company in the city. I've seen all kinds of nonsense. We've…read moreused Speedkleen for 12 years running at our home. Excellent service & results again. Thanks

My carpet looks precisely as bad after my carpet cleaning appointment as it did before…read more There is a good reason for that: they never showed up. I bought a Groupon for an 8-room cleaning and scheduled an appointment a week in advance. The appointment was for any time during a two-hour window between 1 PM and 3 PM. We stayed around waiting all the way until 6 PM. We called both numbers listed on their web site and left voicemails at each asking to call us back and let us know what was going on. Still no response. I'm glad Groupon offers refunds. I do still need the carpets cleaned, of course. I think this time around I'll just pick a well-reviewed place here on Yelp and pay normal price - much more worth it than wasting hours of my life waiting on a no-show.

Called Bewise to get our carpets cleaned in our townhouse. Scheduling was smooth and they were…read moreable to work on my timetable. Kyle and his crew were very professional and knowledgeable. They gave me a great price, I could not refuse. The best part was the quality of work. All the years of stains in our carpet just vanished. Highly recommend for anyone looking for some clean carpets.

NOTE: Within an hour of posting my concerns, Kyle contacted me and provided the reassurance I…read moreneeded. I am now confident that I will continue to receive the service for which Bewise Master is known. Original review (including concerns related to what really just amounted to a communication lapse caused, ironically, by exceptionally fast & attentive service): In preparation for a recent move, I called Bewise Master for cleaning of two 9' x 12' wool area rugs. While not priceless antiques, each represented an investment, and I wanted a thorough cleaning before placement in our new home. Bewise Master has a great reputation in the area, and after a quick phone call with Kyle, during which methods and cost were discussed, I was told there was someone in my area who could pick my rugs up immediately. I was so pleased with the prompt service that it was not until after our move that it dawned on me that I'd received no receipt or formal acknowledgement that Bewise Master had taken possession of my rugs. All I was given was the driver's business card. I of course contacted them immediately, and I was reassured that this oversight was simply due to the fact that pickup had been so immediate. I was told the cleaning/drying process took a couple of weeks, as well. Given that (a) I still have boxes on the floor where the rugs will be placed, and (b) the movers' estimate was woefully low and I ended up paying twice what I anticipated (at a time when $$ are low, anyway--moving is expensive!), I am not in a hurry to have my rugs returned. That's not the source of my concern at all. Rather, I am, concerned about the rugs' whereabouts. I'd like written acknowledgement that they have been taken to the shop, and have been correctly identified as mine. At this point, I envision them adorning someone else's dining and living rooms, lying unidentified in a warehouse, or rolling around in a van because no one knows whose they are. Guys: the two tufted wool 9' x 12' Pottery Barn rugs are mine, and I'd like them back some day. In the meantime, I'd be grateful for acknowledgement they are in the shop, identified as mine. They were not inexpensive--at least not to me. I know others have rugs worth many times the amount I spent on mine. But mine are, well, *mine.* They are anchors in my home. They tie our rooms together and create warmth, both literally and figuratively. They were where my kids crawled and opened their Christmas presents. I like them and want to know that I will, indeed, see them again. I hope they haven't fallen through the cracks or been lost in the shuffle. I will be delighted to revise my review when there is resolution.

I would give them zero stars if I could! Total rip off! We had both our bathrooms redone by them…read moreand 4 months later we have to spend another $3000 to fix the crap job they did on the shower bench and grout. It took 4 months to do both bathrooms and left all the trash. No wonder he went out of business!

We had a mold issue in our basement and needed the probably resolved quickly. Austin came by on a…read moreSaturday to give me an estimate. He beat his competitors pricing and was efficient in his work. He even let us keep one of his large dehumidifiers in the basement until we could get our own. I would highly recommend.