FIVE STARS IS NOT ENOUGH!!!…read more This is the first time I have ever had to work with a restoration company. I'll be honest in saying that I was worried because I was in HIGH NEED and these types of companies know this. I had the opportunity to work with Integrity Restoration because my sump pump failed in my FINISHED basement. George, from Integrity answered my call at 0700 in the morning. He gave me some pointers on the phone to help begin the water evacuation right away. He gave me a approximate arrival time and was here right as promised. Once we agreed on the coverage and cost, he and his crew of four got to work on vacuuming up the water, ripping out the carpet, and salvaging our personal items and furniture. They laid down floor protectors on the main level to protect our hardwood floors. They cut out the damaged portions of the walls and set up several industrial dehumidifiers and fans. Over the course of the next three days, George checked in with me to see how everything was progressing. The basement is bone dry. Once this part of the process was done, he then wrote up the estimate for what it would cost to rebuild everything that was damaged, This made making the insurance claim VERY easy. While I hope I never need the services of Integrity Restoration again, if I do they are the ONLY company I will call. George treated me as though i was his only customer, which from the ringer on his phone, I know I wasn't. Integrity Restoration is a TOP NOTCH company to do business with!

From the owner: Full Service Fire and Flood Restoration Contractorread more

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning),…read moreefficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything.

We had our carpets cleaned a few years back with Exquisite and again today. They never disappoint!…read moreSuper great job by a super great employee Ryan. You have one totally AWESOME employee right there!

My carpet had coffee spills, coke cola and tea spills. It was a disaster. I never thought my…read morecarpet would come clean. My family set up an appointment to have the carpet cleaned. And, let me tell you they got the carpet all cleaned!!! When I saw it couldn't believe my eyes. CLEANED. They were easy to work with scheduling an appointment; arrived on time. We highly recommend Exquisite Carpet Cleaning. Mar y Ann Hamilton Jamie and Steve Hamilton

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

So due to the storm last week, we had a power surge in my house and my basement flooded over the…read moreweekend. I hadnt gone downstairs for several days and one of my kids went to retrieve their hockey equipment for a game and pointed out that we had about 1"-1 1/2" of water. I polled a few friends and relatives and several had used Serv-pro with good results. I called them on a Sat morning and talked to Michael and we discuss what could happen , but not prices. He was a nice guy. and they sent Robert the crew chief out to-give me a price quote. Robert was nice and we walked thru the water area and determined the sump pump was the culprit. I jiggled the outlet line and the pump kicked on, after opening the cover, the pit was full. After talking with Michael & Robert it was thought the float ball got jammed which does happen occasionally and didn't kick on. . Robert consulted Michael and got a price I thought was high, but I was stuck. I didn't have the ability to move water out like this. The guys came later attached a high pressure hose from the truck , ran it to my basement and vacuumed all the carpets and floor. All the water was gone. Then they brought dehumidifiers and fans and hooked them up and ran it all weekend. They came back Monday. They also cut up all my carpets and took it with them for a surcharge. Very nice people, they did a great job. I really liked Robert and his crew. I also talked to the bookkeeper Bobbi. Nice lady. I would use them again . Very prompt service, no attitudes, but be aware their fees are very high. I think they charge a flat fee and not by the hour. Maybe because it was a Saturday. I also wasnt covered by my insurance. But the fees surprised me, even though I had no choice but to pay to get that water out. Thats why Im giving 4 stars, not 5. Very soon I will also be replacing my sump pump as well.

This team effort to get my home cleaned, was amazing! We had kitchen fire10-2 and lotta lead…read morepaint, took time for it to get removed. Once servepro of Joliet came in and they have changed our lives. It was rough but we boxed up some contents and they took what might be able to be cleaned, they did an excellent job. It was nice to just hang out in my bedroom for the day while they gave us "the works" these people washed and wiped everything in the 2 rooms effected by fire. They also cleaned the ductwork!! Holy moly, they cleaned our stuff and we now have a few very important things like homemade cutting board, my mothers cookbook, coffee cups, pans, I cried while they walked those boxes into my kitchen!! Super polite! Very efficient! Knew their job! Worked hard! Cleaned so much! I'm so very satisfied! Ceiling fans, floors, miscellaneous, Knick knacks window ledges, thank u very much to the team ! Serve pro of Joliet gentlemen named Michael , great job to all who were involved. Such a blessing they were! U need services, CALL THEM!!!!they are in my contacts!! Very professional! Once again thank u @servepro of Joliet !Joe and I are super happy! Will refer u to whomever is in need. Thank u once again! It's nice to feel good after so much crappiness !! #Servepro..

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.