Wow! What quick service! I was in and out in 15 minutes. Jordan was able to help me pick out what I…read moreneeded and offered me some different price points. Glad to have a high quality paint shop in the neighborhood.

The customer service at this location is outstanding. Jordan was gracious and knowledgeable,…read moreanswering all of my questions and making my purchasing experience wonderful. I will definitely make this location my go to store!

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

I have been going to Sherwin Williams for over 30 years w/Architect Account. I have never met…read moreanyone in my life w/such poor customer service skills as I did w/the two girls on Johnson Drive. The one gal short hair quite a few piercings everywhere (just for reference not judgment) immediately was confrontational telling me she is not doing samples. I asked to speak w/a mgr and she avoided it and lied literally did not inform them I was waiting. She said they are busy. She didn't offer solutions, was untruthful and then made it clear or presented such tension the other co-worker then ignored me. When I finally was in touch w/Eric. He was simply a Superstar. He acknowledged the problem, brought all the way to the Airport the sample (there are many many solutions even if a quart had been offered) and wrote me a very dear apology. SW is lucky to have him. The other 2 need to be terminated. There is no hope often for employees to sabotage a business or to stand in the way to management. She was ugly from the moment I waited over 5 minutes just to get a "hello" that I never received. It was just, "NO" I am not doing samples right now. Thank you again Eric for at least validating poor behavior. The other reviews of terrible service are accurate, but Eric can't work alone! He needs help w/people that care.

Well, it's a paint store...this was our first time here, as Mary has been wanting to do some…read morepainting ever since we moved into our house. She perused the paint chips while I browsed the shelves. While we didn't interact with any employees, the ones I saw interacting with customers came across as very friendly and helpful. Not terribly busy, but fairly steady business as folks came and went pretty quickly. Lots of paint, of course, but also stuff for wallpaper removal, deck refinishing, and the like. I wouldn't hesitate to bring my questions to this store, as they seem ready, willing and able to answer any concerns, plus, as a stand-alone store, you don't have to deal with huge crowds like you would at a place like Home Depot or Lowe's.

Writing this review as I currently wait in line. There is always the same exact guy working every…read moretime I have been here and it's the same experience every time. I have been here 15 minutes and have not even been acknowledged once. He will only help one person at a time and is not capable of multi-tasking despite there being very few people in the store. Plan to spend at least 30 minutes here for one single gallon of paint. Go to the state line location, must better experience.

Pretty decent customer service. I was pleased with the help that I received and matching my paint…read morecolor to my house as I was having some challenges. These guys really pulled through to help me out. Like we have been able to match the color and continue prepping my house and getting it painted just in time for a cool day and weekend. Perfect timing for painting. Five star review

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

After shopping at other Westlake Ace Hardware locations for 20+ years, I ended up living near this…read morestore on Santa Fe. It's simply astounding how awful this particular store is! Every single visit I get employees who don't have a clue about hardware or where to find things in their store. And they always are desperately trying to sell stuff that's not even close to what I need! (Commission?) Today was my last visit. Four employees and three of them were totally useless. The clerk at the counter was too apathetic to bag my items, so I had to bag everything myself. Got to car and some random stranger starts yelling profanity at me from across the parking lot. Truly, this is THE worst Ace on the planet! Poor selection, terrible customer service, and all around bad vibe.

Great store! Super close and go to for all my needs home improvement, etc. Huge selection. Went in…read morethe last hour and was helped by a very nice guy who helped me with all my paint needs (I have no knowledge on this), super kind, helpful, and overall good conversation! This will continue to be my go to place! Thanks guys!

I'm not a fan of the color beige, but I have a special kind of hatred reserved for liver brown…read more Guess what color our walls are in our new rental? Guess what color our (partial, thank GOD) carpet is? Liver brown walls. Beige carpeting. PUKE. Side note: I have fantasies of ripping up that hideous carpet in the bedrooms and finding decent real wood floors. But that's besides the point. When you've got a serious paint job pending, you can't trust Home Depot. Let's be real, the folks working in that department would just as soon sell you a half gallon of pure crap paint that isn't even going to color your walls (case in point: last year, we bought an inexpensive half gallon of dark red...five coats and tons of streaks later, we had to do a dark wash over it). When we walked into SW this weekend, after agonizing for a month over our color scheme (we are obsessive), we settled on a metallic gold for the dining room that comes right off of our living room, which we planned on making a metallic red. How does one do the metallic thing? You buy a special treatment. The guy working there knew his shit. He pointed us in the right direction of just what we needed and we walked out of there not too long after with just what we wanted. It was a breeze. Paint buying is never a breeze for me. I've gotta give credit where credit is due. The only caveat: I'd avoid buying your supplies here if you can. Blow your load on getting that high quality paint (SW is expensive especially for dark and metallic paints), and save money by buying brushes, rollers, tape, etc. at the hardware store.

When we first pulled up to meet our realtor at what would be our first home, I thought, "blecchh."…read moreBefore getting out of the car I'd named the house Colonel Mustard because of it's dark, unflattering mustard color. Flash forward a bit and we're ready to get this thing painted, but first the never ending process of color swatches. This little store is easy to access next to Sunfresh (Unfresh?) in Westport. People are friendly and mix up color samples with the snap of a finger. Their paints are known for quality as well, so all good things. The only problem for me is that the little color card samples you get look almost NOTHING like the paint. It's probably about 75% accurate which isn't ideal when you're comparing ivory and bone and you feel like you should win something if you can find the difference in those versus eggshell and moonlight. Either way, my old man rant of color swatches is over because again the actual paint samples are what you need anyways and those are well-priced and easy to get.

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.