Phive - thank you for your amazing customer service a true breath of fresh air! She made dripping the equipment off a breeze, just remember customer service is a dying breed so be kind read more

Spectrum - Dropping off equipment - Internet Service Providers Near Me - Monroe, North Carolina

We've had Spectrum for 18 years and we made a phone call yesterday to try to lower our bill because we noticed it kept creeping up. We were on hold for 25 minutes with customer service and they never called us back after hanging up. Horrible horrible service way overpriced. We are switching to T-Mobile. read more

Get some more help! The same people are hear and take forever... I mean the spectrum at MB I would run this place in the ground read more

Spectrum - Spectrum Monroe NC . Very few customers but actually so slow! - Internet Service Providers Near Me - Monroe, North Carolina

Thought I would weigh in here due to the low rating on this location. Keep in mind people typically only rate places like this when they have a terrible experience(representing a very very small sample size) and most experiences here are absolutely ordinary. My experience was great, came in to pick up equipment and was out in 2 minutes. Staff were very polite and helpful. read more

Big box digital provider of things required to function in modern society: internet, TV, and cellular. They do it well; but, when it fails we're mad as hell. 99% of the time they service our home unnoticed. 300+ mbps internet works flawlessly over multiple TV's, computers, alarm, and phones. Then a storm rolls in and too often, at least here, Bam! Down she goes. Ughhhh! I hate you. Overall, I'm pleased with this spry yet fickle filly. Has my "Give 'em a whirl" meter all happy with one eye on the weather. Surf here. read more

Lousy customer service. Long waits. Impossible to deal with. They just can't get things right. Just don't...

The Monroe Spectrum office is terrible, went there to pay bill, the kiosk was not working. Was told Spectrum does not pay us if you use the kiosk. (sometimes I am told to use kiosk other times not to use it which is it) Waited 25 minutes just to pay bill. After mentioning the wait to the associate was told, well you have options to go somewhere else! Very rude I would go elsewhere but there really are not many options for internet where we're at. read more

Very unprofessional Very rude. Not helpful at all. Just awful . We recently switched from ATT and we're having problems with the transfer. We got no help. The people in the store said we didn't buy the phones from that store so they wouldn't help us. Said we don't fix problems we sell stuff. read more

Just awful. AVOID! Foreign speaking help. Rolling internet speed reductions. High cost. Try and terminate service and you get the runaround and get put on hold for 20 minutes. read more

Well I'm like many others if I could leave a 0 I sure would. I have been told for the last 3 months that I was getting the plan on the mobile bogo for a second line. This isn't true. I have spent over 10 of my hours on the phone calling to hear them say each time that "oh this has been taken care of and will be right going forward " I'm so sick of hearing the lies. They do nothing to help the veterans/seniors. They have the worst and most rude customer service. What happen to calling the store itself? I hate that I ever talked my uncle into switching to Spectrum. He still has yet to get the billing that he was told. So unacceptable. read more

literally 2 to 3 times a week we are booted offline due to demand. Unfortuneately spectrum is the only service in our area. They make 2022 feel like 1996 dial up...They are simply horrible. I have better service with my cell read more

Sign on the door says closed for maintenance will open at a later time but no time is posted and no reopen information can be found. Not a great way to do business. read more

A month ago I switched my internet and cable provider to Spectrum. While on the phone with a rep, I was quoted a price for a package. Decided to switch. The day after I was connected to Spectrum I called customer service to let them know I did not get the package I was promised in the quote. I was transferred to a person who would "fix" this issue with a promotional code. My 1st bill was the quote I was given. The second bill was $36 higher. Of course I called about the difference. The customer service rep I spoke with said looking at the notes, the promotional code was not applied but that could be "fixed". Once again I'm transferred to the promotional department. Before I was transferred it was made clear that everything was in the notes on my account but when I spoke with Chris, she either didn't understand the notes or didn't want to give me the promotion that was promised. She ended up telling me that the previous code was entered incorrectly and she couldn't do anything to fix it. What? Things done incorrectly can be fixed in my mind. So she admitted that Spectrum had basically lied in the quote given and there was nothing that could be done about it. So I'm stuck with a bill $36 higher than what I was quoted because a code that was entered incorrectly cant be corrected. Wow Spectrum. You should be ashamed. My low rating is for customer service read more