I've had the best service with Spectrum! We have 5 phone lines with a great price! When I need to return an old modem..I return it at UPS! I've been a customer for several years! Customer service has been great! When I call they're always helpful! No complaints! My friend saved $2,000. a year by signing up with Spectrum! No problems! read more

Apparently returning Spectrum equipment is a scavenger hunt now. I walked in carrying a pile of heavy equipment and did what generations of humans have been trained to do: I got in line. Crazy, I know. So there I am, standing behind several other people who had also made the radical decision to form a line, when I start noticing employees calling random names from around the store. People are wandering up from chairs, corners, and various mysterious locations like they've just won a raffle. After about 15 minutes, another customer finally informs us that you have to sign in when you arrive. Now here's the part that really impressed me: every employee in the store watched a group of us standing there holding heavy equipment for fifteen minutes and not a single person thought to mention this tiny little detail. Not one. It honestly felt like a social experiment. "Let's see how long these people stand here before they figure it out." The sign-in system itself isn't the problem. Plenty of places use one. The problem is watching customers clearly waiting for service and saying absolutely nothing. The good news is I eventually returned my equipment. The bad news is I now know more about human indifference than I did when I walked in. read more

Spectrum - Too busy doing nothing to help. - Mobile Phones Near Me - Los Angeles, California

I was accosted by what I presumed was a Spectrum employee Brandon (later discovered he was a 3rd party vendor) in a local grocery store. Normally, I resist their annoying advances. However, he was so persistent that I engaged him more than 30 min. reconfirming the package details/cost, taking pictures of the Rep and his colleagues in case, something went afoul. Via text messages, the Rep reiterated his promise of a $30 refund of which I never received. I contacted Spectrum Solutions/Customer Service Supervisor who suggested I show the text messages to the Spectrum Manager Ramón at the LaTijera location for verification prior to issuing the refund. I followed through the following day, waited 2 weeks to call Spectrum Solutions/Customer Service Supervisor Lynn (WI) about the status of the refund who informed me there were no comments regarding my visiting the Spectrum store to share the text exchange. This particular Supervisor Jessica, from CO refused to provide the first Supervisor's employee number, locate her in her home state of WI nor, leave a message for her to contact me. As a brand new customer, Spectrum has been disingenuous, unprofessional and lacking in service; quite disappointing. read more

The worst customer service of all time. I simply wanted to cancel my service. I'm living in a rental and my plan was to transfer the equipment to the landlord. No one at spectrum new how to accomplish this. Finally, a supervisor had me send in a copy of my drivers license and fill out a bunch of paper work. I emailed it back and now no one can find it. Then, I got the run around for over 3 hours, placed on multiple long periods of hold. Finally, the rep said I should just cancel because they can't help me. I'm furious. DirecTv never looked so good. read more

So, I went in on a Sunday around 6:15 pm and there were only 2 customers being helped by a Spectrum employee. Three others were just standing behind their computers. As soon as we walked in, one employee, Bladimir, came up to us. He didn't greet us or smile, just looked totally fed up and bored. My husband had questions about his three phone lines and a tablet. The employee was super short with his answers and really rude. We decided not to bother with our upgrade questions because we just felt unwelcome there. It's such a bummer to go into Spectrum and deal with employees who have zero customer service skills. read more

I showed up at this Spectrum location to return my equipment and found about 20 people waiting to be seen. I sat there for 30 minutes with my equipment before someone finally came out to tell me that if I'm just returning equipment, they scan it without needing to wait in line, and I'd get a confirmation email. Really? That should've been made clear from the start. Honestly, between the frequent outages and the gradual bait-and-switch with monthly charges increasing over time, I'm done with Spectrum. Happy to no longer be a customer. read more

The TV lineup is TERRIBLE. Every day as I scan through the available TV shows so many choices are on over and over again! There are more repeats than new shows. The information about each available show does not have the date or any other relevant information. I end up watching the live news more than anything else. Spectrum brags about the TV lineup but charges lots of money to upgrade for things like Net flicks. Comcast - Xfinity is much better but I can't get it where I live. read more

This place will be packed and the other two "workers" see 20 people standing in the lobby and don't help the other 2 cashiers. There's 5 computers why aren't they helping get the rush out the door ? There's cashiers that let two other people who didn't sign in cut the 15 people ahead of them. Workers are too lax. . read more

DO NOT get the mobile service. You won't have cellular service in so many places, and calls will hang up while you're in the middle of talking to people. I signed up for Spectrum mobile service and it was awful. I don't recommend this location. Long waits and poor service. read more

BEWARE DISHONEST REPS WHO ADD UNWANTED SERVICES TO YOUR ACCOUNT!! First time Spectrum customer. I went into the store to pick up equipment to self-install internet service. The rep I dealt with --Ademin (or something like that) --- kept hard selling me on Spectrum mobile service, which I verbally told him I was not interested in at this time, no matter the deal offered. After minutes of way too much typing, asking me for my phone, and more typing, I said to him, "This is just for internet, right?" to which he mumbled a muted affirmative response. Minutes later (after even more typing) I get my internet equipment and return home. Just to verify that my account had been setup correctly, I logged into the Spectrum app. And what did I find? Spectrum Mobile service had been added to my account, against my express wishes and despite assurance from the rep that I only was signing up for internet service. Had I not checked, come a year from now, when the free year of mobile service was up, my bill would have increased, and I wouldn't have remembered why. THESE ARE THE DECEPTIVE PRACTICES THAT SPECTRUM IS LEGENDARY FOR (and which I never believed, until it happened to me). Stay away from this location, and if you must go, check your account afterwards. To finish the story, I called Spectrum customer service after finding the un-asked-for mobile service added to my account and had the service disconnected. I also reported the rep, but I doubt any action will be taken. I suspect this behavior is encouraged at the management level. Or maybe Ademin, the rep, mistook me for being clueless. read more

10:40am on a Saturday. In order to pick up equipment that is paid for, you have to wait in a 7+ person line of people seeking help across all their services. There are two people working. It's wildly inefficient and slow. Everyone seems nice and polite but we're all gonna be here for at least an hour. Update: not a full hour but almost and I left and had to cancel my service since I was getting error messages and was not able to log into brand new account. I was told I could take the equipment and leave and try and home and contact support if I had issues. A sparkling example of Spectrum's amazing quality. The agent who helped me was kind and didn't seem like there was anything they could do unless I was willing to leave and *hope* for my account to work. I'll be trying the one other home internet option in my area and hoping that works. read more

Customer Service keeps telling me that I cannot cancel. These different excuses like their system is great out. Their system is down. They don't know how to do it or you have to pay the money before you can cancel. Absolutely ridiculous. It'll be a class action lawsuit soon. I'm here in the store trying to cancel didn't make it nearly impossible. read more

I came in to get a new modem, told them I was happy with my cell service and not interested in changing, left and looked at my recipt and they had signed me up for spectrum mobile. I confirmed multiple time because the guy was being sketchy that I was not being given cell service. Pulled my reciept out of the bag at home and there was a SIM card stapled to it. Called and they confirmed I was signed up for mobile and had to cancel with spectrum. Absolutely insane behavior. read more

Today I had a horrible experience. The people who work here, including the manager, I don't know how they got these customer service jobs. 1. They don't know their own procedures. 2. They have no empathy. I resolved my problem inside the store by calling Spectrum's customer service number because they couldn't give me an answer and were very rude, as if I were the bad guy just because I got desperate and they wouldn't help me. They just disconnected me, and I wanted instructions on how to return my phone. read more

Wireless billing do they over billed me for 9 months. I caught it and the actually agreed it was their error. However their policy is if you paid the bill they don't reimburse Total scumbags read more

The good news is that I have successfully avoided going into this store until today. When I looked at my little GPS to see that there are only two Spectrum stores in the eastern LA area I knew I was in for trouble. Do not make my mistake. If you are given the choice to mail in your old device or drop it off in person, just mail it in!!! Go to the ups right next door and have them walk it over instead it is quicker read more

Hello, Ive had Spectrum internet for over a year now and its still mostly reliable & I received a 'free' upgrade (I didn't request) to 400/mbs data. I also reviewed my phone bill ,since recently retired, on a true fixed income now : Social Security benefits. I was paying $50/mo. Fortunately, Spectrum offers free monthly phone service if you have internet. I switched, The process was not smooth w/phone & the prev. provider. Wonderful CSA handled it . She took care of IT. Thank you. I'm lowering 2 stars : In-ability to use (split) multiple cards to pay bill & It's not $49.95 anymore, November '24 bill $$$73.00 read more

terrible company with awful service and gouges customers charging more and more on each billing cycle. Irritatingly they have so much advertising which is false offering rates they never give customers, I have gotten so much mail from them after cancelling it is ridiculous! Apparently all the money goes toward advertising these fake rates. read more

I usually dread going to any of these stores. It's almost like going to pay a visit to the DMV. LOL. However, Sergio and Ricardo were the 2 people that I have to thank for making my experience painless. Both were super cool and helpful. They got the job done fast and right. Thank you! read more

Spectrum lies and manipulates. They say one thing and then the bill arrives and it's higher than said. They are relentless in promoting their mobile service. After saying NO five times they give up. read more

Extremely polite and helpful staff especially compared to Hollywood location which is terrible. I only took one star because we came on Tuesday night and they didn't have equipment we needed because they have deliveries on Wednesday morning. read more

Terrible experience. This team didn't want to work. They didn't t greet any guests but were glued to the tv screens as if the customers were not a priority and were interrupting them. The manager was beyond rude and unprofessional. I wouldn't ever visit this location again. I hope I don't ever have to get spectrum again from this horrific customer experience. And the UPS workers next door said that they've had an increase of complaints of that specific spectrum because customers have come there ready to see how they can file a report on the team since UPS and Spectrum have a shipping partnership read more

I have been getting billed the same amount for a year. Suddenly my bill increased 35%! My promotions ran out and I never received an email, only an increase. Every month I get an email confirming my payment and the amount has been the same. I was told I have to open the billing statement to then look at promotions expiration dates. Why would I look at a bill that is the same every month? Spectrum secretly tries to "get you" with these promotions that expire with NO notification. It's an unfair way to treat a client. I'm happy to pay for what I get. I'm not okay with suddenly being charged 35% more for the same exact service. read more

Was a long time customer with this company when i say long time i am talking long before it was spectrum my email was @ca.rr.com so anyway spectrum bait and switched me and basically lied to me and downgraded my service so i swore i would leave them as soon as i could. well that day came and i quit them for AT&t but i still had some Services with them. they assured me at that time my email was secure. well after all of these years they killed my email an email have had for 20+ years.. without warning.. spectrum is the most unethical company EVER they use dirty tactics they will lie to you. they will overcharge you and try every dirty trick in the book to keep you roped in... last time i tried to cancel a spectrum acount it took me no less than 3 hours and all they did was try to upsell me more services. they make it imposible to get out. and if they di they try to make you pay some made up ballance to leave. do yourself a FAVOR and never do business with them read more

Sends you a broken product they have 5 employees in the back but only 1 person at the front to help. How do I know? They check in at the computer and then just go to the back to never be seen again. read more

Luckily we came at a time where there were only two people ahead of us .. the employees barely noticed as they were too busy talking amongst each other and not focused on helping actual customers. The main reason I don't like or prefer spectrum and am happy to have been cancelling today was bc they have theee worst phone and in person communication with PAYING customers ! Is so sad and can be fixed. Easily. Nice place. Fairly clean just no actual service. Parking Won't be back. read more

Great rates but WORST DEAL EVER. We bought 2 new phones thru them and we didnt realize, they didn't offer insurance. How sad that we ASSUMED they put insurance on our phones as EVERY OTHER COMPANY DOES for $5 a month. Of course, a phone got smashed in a door at work. We had to buy a new one, THATS when we found out neither of our phones were insured. So they are STILL making us pay the CRUNCHED PHONE OFF!!!!!!!! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr! :( read more

Not a fan of their business model nor the quality of their service. Wish there were alternatives in Los Angeles area. They will charge you an arm and a leg for everything. read more

Jared from Spectrum was amazing and knowledgeable about product & bill information, just came in to leave equipment but walked out with a new phone and lower bill plan . thank you so much we need more associates like him ! read more

I had my local channels for free where i live for 4-5 months, now they claim that they were in the wrong package that we get for free. I called them to see if I can get them back and they want me to get an extra 15 channels which includes the local channels i had before its 65$ i can't pay that. Since it was their mistake I think we should get them back. I want to know what's going on in my area. read more

LIES, LIES, LIES! DON'T BELIEVE THE COMMERCIALS. For us, Spectrum cable/internet services have been the ABSOLUTE WORST. We've had them for some time now hoping the service would improve. However, for the last couple of months the service has become increasingly and completely UNRELIABLE. Today is September 17th, 2025 and the service has gone out almost EVERYDAY for the last week ... constant interruptions throughout the day - hours long interruptions even on some days over the past month. The customer service rep wasn't helpful, rather condescending, placing the blame on us for not calling every time the service goes out... Who has time for that?! It's time for a change. read more

Customer service is awful (not at the location, but the company as a whole) . They set up service at the wrong address and I was on the phone for 4-5 hours over a span of two days trying to fix it. I had to be on the line the whole time and they offered a risible $20 as compensation Walk away from these people. ATT is bad too but why reward poor service/offerings. This would have been a second account and so am looking for replacement providers read more

Came at 7 pm to drop off the equipment but store is closed for lunch and employees just sitting inside doing nothing!!! read more

Spectrum - Lunch at 7 pm - Mobile Phones Near Me - Los Angeles, California

Did the switch from Verizon to Spectrum. Huge cost savings! Had an ordeal switching one of my lines from Verizon to Spectrum. Was told by the phone rep to go in person to get things worked out after getting nowhere with Verizon and Spectrum phone support. Omar and store manager Ron handled my situation and got my problem phone switched over. Omar is a fracking rock star! Thanks so much!!! read more

Luis según es el manager pero una actitud de mierda como el ,no me pudo ayudar en conectar nuevo servicio me pidió hasta el acta de defunción de mi abuelita y según el muy educado ,muy mal servicio mejor voy a agarrar el de T mobil por favor los ejecutivos de spectrum antes de poner manager en estas tiendas denles la capacidad de saber atender los clientes no pongan manager sin capacidad de atender clientes read more

Friendly service, but not able to handle more complicated issues. Forget any technical problems being resolved.

Brayan Flores,Ademir,Omar,Jered are the best group of workers I have ever came across I love spectum and this store is the best 4854 Pico loca rocks and kudos to the manager read more

Spectrum - Mobile Phones Near Me - Los Angeles, California

Spectrum lie to you and tell you that your account is final and you are fully paid up. But when you ask them to disconnect the auto pay, they refuse. And then take more money from you after swearing the account is finished and fully paid. They also say the auto pay will turn off after the last billing cycle. Now they say you have to wait 90 days?? Why? They can't let go. RUN, never use them. They are not worth it. Spent an hour trying to fix from another country. read more

This store is not here to help costumers!! I visited may be 10 times, and none of my visit was helpful to fix my issues. Workers just hang out there play with their cellphones and be high and tell people to call spectrum costumer services. Its like a joke.. read more

I signed up for the service in November of 2023 with a promise of $100 Visa card. After a few months and no card, I called them. They said it was coming. A little while later, I called again. They said it was coming. Today, they said my plan never qualified and I would have to ask VISA where my card is. Don't fall for the $100 Spectrum VISA card scam. read more