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    Router

    We canceled the cr*ppy service, turned in the router, and was all-paid up with them. Six months later, we received a bill from them. Called them and everything was resolved. Then a few months later, we got a letter in the mail from a collection agency. Making a post on social media to warn everyone to stay away from them. FU Spectrum.

    Laura D.

    Not sure if this is the office the guy came from, but he was great. Showed up early, took care of 2 tvs. I was watching Samsung channels and couldnt get back to Spectrum channels. He fixed both in 1/2 hour. Was very pleasant, efficient guy.

    The TV section
    chris q.

    Completely understaffed and very slow. There are only 2 people working here at 5:30pm, 4 days before Christmas. You sign in when you arrive and then just wait. And wait. And wait. Worse, there are a dozen customers also waiting. People who walk in just interrupt whomever is being helped and that makes the whole process longer. Hey management, why not bring on some extra help? There was one standout employee: I think her name was Tameka. She was very professional and efficient. Perhaps she could sense my frustration. She was disarming and had answers to every one of my questions. I learned this branch doesn't have a manager at the moment.

    i see the light
    Roch B.

    It has that shiny new store smell. The first new Spectrum store in this area in a while and it's clean, Covid safe and ready to rock. I exchanged some equipment. I set up an appointment online, showed up and was handled like a boss.

    They make it like a cafe because you're going to be here a really long while.

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    2 months ago

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    10 days ago

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    9 months ago

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    3 months ago

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    5 months ago

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    1 year ago

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    5 months ago

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    2 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    5 years ago

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    1 year ago

    Internet service (connection) is slow and the bill is expensive, $70! a month for bad service?

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    2 years ago

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    2 years ago

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    3 years ago

    Helpful 3
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    1 year ago

    Refused to call spectrum to complete upgrade on mobile phone. Wasted over an hour and no phone.

    Helpful 1
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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    It appears the staff do not work with a sense of urgency and getting customers served.

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    3 years ago

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    5 years ago

    Come here if you are looking to have a mental breakdown. Nothing gets solved. Gotta call spectrum

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    4 years ago

    India & her team were awesome! They helped me with my account & made it fun. Highly recommend this location!

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    4 years ago

    Just needed to return equipment had to wait in line for no reason. Just make a drop box or something!

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    4 years ago

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    3 years ago

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    Page 1 of 2

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    Review Highlights - Spectrum

    I wanted to THANK Temeka Smith for exceptional Customer Service, I spoke with in person.

    Mentioned in 3 reviews

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    Metro by T-Mobile

    Metro by T-Mobile

    (46 reviews)

    $

    Baldwin Hills/Crenshaw

    I would recommend nooooo one to obtain phone or internet service i was with Metro pcs for 10 years…read moreand finally had a chance to leave after being there for 10 years then transferred to T-MOBILE was fine until METRO PCS had froze my ph no service so I had chose but to go back to Metro so depressing for 30.00 only they had put AUTO PAY on my.ph would not take it off this is thier system would not do a thing I then contacted FCC to assist, after making acomplaint with FCC they all of a sudden was able.to take off. I believe I'm going to try and get back.to T-Mobile since.they are willing to payoff previous bills on who you were with before BOTTOM LINE STAY AWAY FROM METRO PCS.

    Customer service here is awful. After going several times, I came to this definite conclusion. The…read morestaff never greets you up on entering. Even if you're standing for 20 minutes, you are typically ignored until they have time for you. There was a woman there who was extremely abrasive. She cut me off frequently and answered all my questions in a very dry tone. I make a point to be expressive and give friendly gestures with retail conversations. I do this because so many service workers tend to be rude and nasty. Sometimes this works. But this woman remained stonefaced throughout our interaction. However, she was friendly with the woman before me, but only because she was talking about her daughter. Overall, the store could use some basic customer service training. Simple engaging friendliness goes a long way.

    Digilink Network Services - Marina Del Rey high speed wireless internet service for the boating community

    Digilink Network Services

    (14 reviews)

    When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

    Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service

    Verizon

    Verizon

    (238 reviews)

    $$

    I have been a long time customer of Verizon, and to be quite honest, I have been very frustrated…read moreand disappointed with the experiences I've had recently. I was just about ready to switch my cell service to another carrier. However, when I visited the store recently to fix my SIM card issue, I happened to get the nicest technician, Q. He was very honest and explained to me that it was a known problem with the iPhone that I had. Besides fixing it, he also told me that I was paying way too much for the plan that i currently had. He lowered my plan significantly, helped me upgrade both my husband's phone as well as my own, and at no extra cost to us. I praise Q for his exceptional customer service. These days, customer service is just not what it used to be. Due to him, we still will remain loyal to Verizon for now. Thanks Q!

    Came into the Verizon store today and was told there was a short wait. I was fourth on the list but…read moreonly waited about ten minutes. Ronnie Gomez helped me, and he was excellent--knowledgeable, patient, and professional. Having worked in this industry before, I could tell he knew exactly what he was doing. He explained the plans, deals, and options clearly, and he really tried to make it work. That said, I didn't end up walking out with the phone I wanted. The main issue isn't the staff it's the system. The employees don't seem to have much flexibility when it comes to pricing or decision-making, and there's no easy way to reach them directly since they don't have business cards or phone numbers. If Verizon empowered their people more, I think the whole experience would be stronger. Still, Ronnie did everything he could, and I appreciate his effort. Four phones for this visit.

    Spectrum - isps - Updated May 2026

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