5 stars to Kenneth and Carlos for helping me with my phone that had no blue tooth. Sadly, a new phone had to be purchased and both employees patiently tried to connect to the new phone which took a lot of manuevering to get it going. Thanks to both of them for doing with a smile! read more

Yesterday I witnessed the manager, Jaime, so incredibly rude to an elderly couple. They had been waiting for some time and were not being attended. Another client arrived and was quickly attended. The elderly man stood up and asked when it would be his turn, he was there before and hadn't been able to speak to anyone. The manager raised his voice and said that appointments were a priority over walk-in. The elderly man just wanted to pay his bill. The manager then just told him straight up he would not be attended to just leave. Obviously the elderly man was very upset and just kept repeating to just let him make his payment. The manager refused and with his hand kept gesturing for him to leave and basically walked him to the door and kick him and his wife. I had overheard the wife say how she had lung cancer and was just in so much pain. The manager may not have known about her cancer, but it was obvious they were an elderly couple a there is no excuse to be so disrespectful. This is the type of entitled behavior that drives away business. I hope Jaime is reprimanded. He was reported to Spectrum. read more

Ay ay ay. Look i know its a big company but does anything actually get taken care of anywhere? You guys hire some nice people who dont know how to do ****. Its nice chatting but I want my service canceled yo. Stop texting me my bill is due and take my equipment back. I wanna say 4 people between the phone and in person Ive talked to and 3 hours of my life irreparably gone. Finally one said just drop it at UPS. How hard was that guys. All 3 stars are just because you have nice employees. I do not care how much I save on internet if I can never freaking troubleshoot with you guys. Goodness grief read more

I had the pleasure of working with Jaime this week. He was very personable, professional, and knowledgeable. I had an issue with changing phone service and activation, he assisted and helped solve my problem! I would point out that they get some help.. he and the young lady did a great job, just not enough associates to keep up with the crowd I noticed. Clean store great experience overall! Thanks Jaime! read more

I go out of my way to visit this specific Spectrum store when I need to. The staff here is so kind, U worked with Steve last time and he truly went above and beyond to help me. He made me feel heard, taken care of, and like he truly wanted to help. We need more Steve's in the world! I will be coming back here (despite moving further away) because of Steve's great service and kindness. read more

We canceled the cr*ppy service, turned in the router, and was all-paid up with them. Six months later, we received a bill from them. Called them and everything was resolved. Then a few months later, we got a letter in the mail from a collection agency. Making a post on social media to warn everyone to stay away from them. FU Spectrum. read more

Spectrum - Router - Internet Service Providers Near Me - Los Angeles, California

I don't usually go to this location, but this was my first time because they had an appointment for me to pick up my box. My appointment was at 3 PM. The customer service rep who scheduled my appointment said I could come in early. They mentioned it would just be a little late, so I arrived early. I checked in at the kiosk; after checking in, I waited about 20 minutes, but they didn't call my name. Then, a gentleman came out to assist me; he was very rude and unpleasant. Turns out, he is the manager, named Jamie. He needs proper training on how to deal with customers because he was just very nasty. Spectrum should be aware of who they hire. I would never come to this location again to deal with Jamie--he was very nonchalant. read more

Not sure if this is the office the guy came from, but he was great. Showed up early, took care of 2 tvs. I was watching Samsung channels and couldnt get back to Spectrum channels. He fixed both in 1/2 hour. Was very pleasant, efficient guy. read more

Spectrum - Internet Service Providers Near Me - Los Angeles, California

Customer Service, waiting time sucks too. 2 customer service representatives for 10 people, waiting time is horrible. If you need help just make sure you have time to waste. read more

Completely understaffed and very slow. There are only 2 people working here at 5:30pm, 4 days before Christmas. You sign in when you arrive and then just wait. And wait. And wait. Worse, there are a dozen customers also waiting. People who walk in just interrupt whomever is being helped and that makes the whole process longer. Hey management, why not bring on some extra help? There was one standout employee: I think her name was Tameka. She was very professional and efficient. Perhaps she could sense my frustration. She was disarming and had answers to every one of my questions. I learned this branch doesn't have a manager at the moment. read more

Spectrum - The TV section - Internet Service Providers Near Me - Los Angeles, California

SPECTRUM SUCKS!!! They are very dishonest and basically THIEVES !!! We cancelled our service with them on April 1st and Spectrum won't return our payment that we prepaid. Yeah dumb mistake on our part thinking they would just refund our money for services we don't have anymore. They already processed our check, so too late to put a stop payment. This is horrible company ! read more

It has that shiny new store smell. The first new Spectrum store in this area in a while and it's clean, Covid safe and ready to rock. I exchanged some equipment. I set up an appointment online, showed up and was handled like a boss. read more

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Internet service (connection) is slow and the bill is expensive, $70! a month for bad service?

The staff was helpful in switch from ATT to Spectrum. The first 18 months were great, mostly. There are places, like Chicago, where they have mediocre service. In the past week we have constant interruptions of wifi in my neighborhood, which is near this Spectrum store (Fairview Blvd). It's devastating. There is no help from the company/website. ATT had good consumer service. Spectrum does not. Keep that in mind. Also, if you travel abroad they don't have a great program for data usage. read more

if there were 0 star rating, that's what I meant Spectrum to rate. My wife and I are both octogenarians. We moved from Frontier to Spectrum May 2023 because of its promotional offer starting at around $70 for internet, cable, landline phone with free 1 mobile phone for 1 year. Subsequently, we asked Spectrum to remove a couple of months later the mobile phone because of scam. When the promotion ended, Spectrum on its own without our knowledge added the mobile phone back to our account, which at the time the phone was already deactivated and replaced with another number, started charging us $29.99 for 3 months and get paid because the account is on autopay until I noticed and called for refund. I said if you can show me even 1 call made on that mobile phone number for 3 months, I would consider the charges valid. no dice man from Albert who claims the charges were valid. On top of that, I received an email on 8/3 increasing our monthly to $101.91 with autopay 8/21 which made us decide to part ways with Spectrum and went back to Frontier starting today 8/12. I phoned and informed them about the change and returned their equipment via UPS. Within an hour, I got an email from Spectrum acknowledging "...You've returned the equipment listed above, but you haven't changed your service. You'll continue to be billed monthl, and you can still enjoy your Spectrum service using your own equipment. To update your service, please call (833) 267-6094." I called them and was on the phone for nearly 2 hours, and Teresa wouldn't let me go trying hard to get back to Spectrum with better offer. Finally exasperated, I asked her to let me talk to her supervisor Chais who luckily listened to me sympathetically and finally canceled our account but still have to be billed until September. She also switched me to the Mobile Department to follow up with my refund request of $29.99 for 3 months. Albert was the one who attended to me but unfortunately he insisted that the charges are valid and refund request is denied. By that time having been on the phone for nearly 2 hours and was so exhausted and stressed that I said "that's OK, you can keep the $89.97." So folks, keep our experience with Spectrum when you consider moving to them! read more

This company is incredibly dishonest with how they promote their products and quite frankly should be investigated by the government. A few months ago, I requested a free trial that was offered by a solicitor in my local Ralphs, partially because the woman was nice and I was genuinely interested in talking to her. However, I decided to stick with my current wi-fi and returned the equipment sent to me a few days after receiving it. However, Spectrum started billing me a day or two after I received the router and continued to do so for TWO MONTHS afterward - LONG after I had returned the equipment to them. They refused to absolve the charges and it got to the point where I was being contacted by a debt collector. They explained that, after I had requested the free trial, I had consented to be billed after a couple of days, which the woman with whom I spoke DID NOT MENTION. I ended up paying a settlement of a little over $100 (which was less than I was initially charged), but it was a little over $100 more than I should have paid. I am writing this review urging everyone to not only avoid using this company for Wi-Fi but to avoid working for them as well. Especially their BS sales roles. That woman probably was dishonest with me because most if not all of her pay came from commissions. Spectrum is clearly a dishonest and unethical company that doesn't treat its customers or workers with respect and should be avoided at all costs. read more

Refused to call spectrum to complete upgrade on mobile phone. Wasted over an hour and no phone.

30 minutes to pick up my equipment. (Still 20 with an appointment!) 30 minutes to drop it off after I changed providers because Spectrum raised my price by $15 after a year. Never again! If I can get in and out of a doctor's appointment that to start or end my wireless service something is deeply wrong. read more

Spectrum - They make it like a cafe because you're going to be here a really long while. - Internet Service Providers Near Me - Los Angeles, California

India is awesome! Great customer service, knowledgeable, great personality. She is very friendly, patient and helpful in helping us find what we were looking for. Definitely a fine ambassador for the company. Thx so much for your help read more

I wanted to THANK Temeka Smith for exceptional Customer Service, I spoke with in person. I also wanted to make my payment. I have been a LOYAL CUSTOMER with Spectrum with services in my home & Sept 2019, I learned that spectrum is also available for Mobile Phones as well. I wanted to asked questions regarding my son in an accident & was left on the ground on Pico & Lincoln Blvd. Ambulance was called... He is lucky to be alive. His phone was ran over by hit & run vehicle & I wanted to ask about replacing his phone due to vehicle drivers negligence! Phone screw was cracked. We want to keep this phone # & Temeka explained we can call 611 from my phone & ask additional questions instead of driving in person for HELP with our accounts! Thanks again Temeka for excellent, professional customer service!! I will give you 10 Stars!! read more

The agent in this store failed to offer me insurance when j purchased my phone and I did not find out that i did not have it until my phone broke i came in the store to have it repaired. This is a racket, because if they sell you a phone without insurance and it breaks, you are forced to buy a new phone. read more

I signed a contract with Spectrum for internet service. When the tech came out to install, he said the underground cables from the street manhole to the house were too old and would not work. He said it would be months before crews would be able to repair the underground cables. I returned the Spectrum equipment before the deadline to cancel the account per the contract. Now Spectrum is hounding me for payments and threatening to cut off my NON-EXISTENT Spectrum internet service! I do not recommend trying to get service from them. The corporation has obviously resorted to fraudulent tactics to make money any way they can. read more

It appears the staff do not work with a sense of urgency and getting customers served.

I received an email from Sequium Asset Solutions, debt collectors. This is what i said to them.... I am responding to your email regarding Charter Communications account number ending in XXXX for $179.00. I researched and you are not a scam, much to my surprise. In addition, Charter Communications is actually Spectrum. Go figure. In future to be more professional may I suggest that you specify that it is Spectrum and include what the dispute is regarding. As I have not been contacted by Spectrum, let me assume tat the dispute is about, I was approached by a young man who offered me a discount rate, if I had a government phone. Also, I informed the aforementioned young man that I am in the process of relocating and did not want to disconnect my current services to reconnect to the new box that he said he'd send me until after I relocate. A. I do not have a government phone B. I have not relocated. The box arrived in the mail. I communicated wit Spectrum via phone and explained the above, a sI did not want to pay two bills. Their staff stated that they understood and agreed to terminate the second bill for the new contract, which actually cost $5 more than I paid. Next, I was again approached by a second young man. I explained to him that I already had a deal with the first young man. He said he could save me mire money. I agreed. Told him that I did not need a box due to the previous deal. I explained that I am searching for a new apartment and will not be able to connect the box until I relocate. I have not yet relocated. Have not connected the box. Also, the bill was to be lower then the original bill which was $80. Why do I owe over a hundred dollars? This is fraud. Let's have a clear understanding, if Spectrum has messed up my credit score which was 735 I will not be able to relocate and will be upset. I expect to have it repaired ASAP, or I will discontinue our relationship. I have been a customer for over 10 years. Direct tv begged me to return and even though they offered me deals, I refused due to our previous relationship. I hope Spectrum does not make the same mistake. Hopefully, I won't have to deal with them after I move, if I am able to move. P.S. I will write a review to warn other customers. We don't need this kind of treatment with all the homelessness and people unable to feed their children, This is not customer friendly at all. read more

Come here if you are looking to have a mental breakdown. Nothing gets solved. Gotta call spectrum

Please be advised that Spectrum operates on a don't ask don't tell way of doing business. You may or may not be aware that if you are using streaming services you no longer need cable boxes. This has been in effect since January but Spectrum has been remiss in letting people know. They would rather charge people $25 a month for boxes that they don't need. I find this practice incredibly deceitful and not reflective of a company that is appreciative of long-time customers. If you have an option to use another cable service I would suggest looking into that however I don't know that any of them or any better than the other day. It just seems to be a business that is out to bleed money from their customers read more

I went here last Saturday in order to change my phone from T-mobile. For whatever reason the phones took his to clear T-Mobile would not clear my IMEI numbers for both of my phones. 2 members that showed enormous patience and customer care were Jesus and Temeka. They both kept checking if the phones cleared, lined up replacement phones at other Spectrum locations, and helped in every way they could. Very pleased with my experience. Thank you again! read more

Spectrum SUCKS!!!! Not only are there frequent service interruptions, but a few months ago they raised their rates by about $25/month, and now they've decided to "transition" people from our older plan/package to an updated one, which translates to losing services (for me it was losing my TCM (the movie channel) channels, without any credit to my account and with the offer to add them back for an additional $5/month!!! I said no thanks! This is highway robbery!!! read more

Incredibly poor experience. Walked in to return equipment and had to sign in and wait for my turn. The employees at the store are moving at a snails space, walking in and out from the counter and literally taking 15-30 mins for each customer. As I sit here, my namer has gone from #8 to #4 in the waiting list while the actual waitlist is up to 19 people. Awful experience. I would avoid the store at all costs. read more

I just went here for a quick drop off of my internet modem and router. As soon as I walked in, I was asked to sign in. I didn't mind to wait a few minutes but we waited an ENTIRE HOUR for the drop off which took NO MORE THAN A MINUTE. I was about to complain but figured I'd give them the benefit, however others were walking in and NOT being asked to sign in. There were 3 reps and 2 of them left in the middle of myself and others waiting. TERRIBLE service, do NOT come here unless you have time to waste. read more

I cancelled my internet and Spectrum TV streaming service on 12/19/23 the billing cycle was 12/15-1/14 and the agent I spoke with when cancelling did not tell me I would still have to pay the full amount. I get it may be in small print, but good customer service would have been to let me know. I would have waited a month to cancel had I known. I cancelled because I was being charged $200 a month for internet and very basic streaming TV (that had outages and connection issues frequently). I usually don't write negative reviews, but there business practices are ridiculous. read more

I think my service was not working more often than it was. They also don't prorate, so I was a charged for a full extra month.. so if you absolutely have to use this company ( I would avoid at all costs) keep that in mind. read more

0 stars This location knows nothing about business internet and has no idea how to help me when phone customer service advised me to go to any location for return and restart service. The manager Shalonda is also confused and rude reinstating my questions with still no answer! read more

If I could give 0 stars I would but since I can't, here. Spectrum is a whole scam of hidden fees and services. I've been getting charged for over a year on a service I don't use. And every time I called or asked to get it taken off, it gets added again the next bill. Take your services elsewhere when you have the chance. Customer service is not there to help you. read more

I would go lower if I could; Spectrum, even though they have decent deals, their customer service is worst than that from overseas. Honestly, only come here if it's within walking distance from your home. read more

0 starts from me. I usually go the Spectrum in Lynwood, unfortunately this location on La Tijera is closer to me.. I walk in & there are 2 girls here helping someone. Another girl is on the computer doesn't even acknowledges me! Finally someone acknowledges me, I go up to the counter I ask the girl if they have internet routers at this location? Because I went to another location & I was told they completely sold out. She said "that's your question?" I said yes. She continues to "try" & help me. I give her my address about 3/4x she looks it up & she said it's a house & that where I live it's not serviceable. DOESNT MAKE SENSE! She said she wouldn't be able to do it, I said you won't be able to help me? She shook her head & I walked out. I called costume service on spectrum & right away someone helped me set up an account & got someone to come instal the modem and router the same day. & my location already had service here in the apartments. People just don't want to do their job at this location. I do not recommend! read more

India & her team were awesome! They helped me with my account & made it fun. Highly recommend this location!

Just needed to return equipment had to wait in line for no reason. Just make a drop box or something!

Do NOT ever use spectrum. They billed me 149.98 for not turning in the cable box after I moved out. But I actually did, and I provided evidence of turning in through conversations. The dispute was resolved via my Bank of America account. Then every single month after that, I got a debt collection mail from different agencies all across America. From NY. TX. AZ. I explain my situation and the debt collectors apologize because it's so obvious I turned in everything and paid my bills, on time, every time. I also got on the phone with spectrum, and the Spectrum associate said that I better be telling the truth because they record every conversation. I said, "Great!!!! Please then go back to our date of service, verify, and stop billing me!" The associate apologized and said they would. It has now been 3 years, and I received another collection mail today asking me to pay $149.98. Are you fricken' serious? This is clear harassment at this point. I have moved two times since this incident and I still get these. Terrible. Do not ever use Spectrum. Do not ever use Spectrum. If I'm not clear, already, do not use spectrum. they will harass you and steal your money. Awful. read more

This on and off service is not acceptable. I work from home and there's always a problem. It's not the worst but Jeez Louise can they fix the problems with the internet? I might have to go back to Verizon. Even if it's pricey, I'd rather pay for better service read more