I switched to spectrum mobile from Verizon. What a huge mistake. I got the worst phone service ever. Intermittent, and dropped calls. Sometimes I wouldn't receive calls at all, and my iPhone 11 wouldn't even know someone called me. I called Spectrum customer service. Most people I spoke to were incompetent. They gave me the run-around transferring me between departments. One of them deactivated my line leaving me without service. I had to spend about 9 hours on the phone with them to try to reactivate and no one was successful in doing so. If I could rate them negative stars, I would. read more

You guys are thieves you have stolen money from my account and are now saying I have to send the phones I bought back , this has been ongoing for months , now I'm stuck paying for your fault , the worst phone company I've ever dealt with read more

Garbage service! Changed over from TMobile to save money, it was definitely the worst choice I made. Dropping calls all over brooklyn and Staten Island. DONT DO IT!!! read more

I ordered Spectrum Mobile on Jan 11, came here and saw the 1 star reviews and thought it was better to stay where I was (with T-Mobile). I called in the next day (12th) to cancel. After 30m and bounced around to 3 different people, they finally told me they can't cancel me. No one knew how. Their supervisors didn't know how to void an order. The last person I talked to said once they had a tracking #, they could cancel the order. I told them I did not want to take the SIM cards back to a post office, I wanted them to void the order before it ships. They assured me this wouldn't be the case. They would stop the FEDEX delivery so it won't arrive and the order will be canceled. Jan 13 - I get the order tracking number and call in to cancel. Took two different people but finally they said they canceled it. They said I won't get the FEDEX delivery and I'd have to sign for it anyway so I had nothing to worry about. I would receive a full refund in 4 days. Jan 16 - I notice FEDEX has left a package at my door (didn't ask me to sign). It's the SIM cards that were not supposed to be delivered. !! I call in to ask what's going on, and where's my refund. I'm told that the account is closed, and they can't even issue a return on the SIM cards because the account is closed out. They said, "wait a few more days for the refund." Jan 20 - Still no refund! I call in again and for the first time I reach someone who cares. After many days, and 6 hours of being on the phone I finally get someone who digs deep on this. They discover that the refund was voided but without any explanation. They said it looks like a "system glitch." Unfortunately for them to fix this they have talk to another dept. that has a wait time of 1 hour.... I'm on hold as I write this, and feel that I'll never get my refund. TL;DR Don't buy anything with Spectrum mobile, they just aren't ready for prime time. They can't even cancel an order or refund you once it's processed. Then when you get the SIM cards they said you won't receive, you're stuck in limbo. I'm sure what I experienced is the tip of an iceberg of bad service. read more

I do not recommend spectrum mobile there internet for mobile sucks and porting over phone numbers is hard to do and takes for ever to port back to original service you had , DONT DO IT !!!!!! Customer service is ok but not there system. read more

I moved from out of state. They took advantage of the fact I didn't know about their average cost, and set me up on a plan for $200 month claiming it was the best. It was their plan that's normally $70. to everyone else. I complained about the cost and asked to be dropped to something cheaper. They lowered me to their "cheapest plan" which is $170 a month. When I asked why I can't have the $25 plan my neighbours have, or even the $70 plan they said that it's cuz my original rate locked me in a bracket. The only way to escape it is to pay it all, close my account, go 30 days without internet (I work from home) and then have my roommate open an account in their name for the affordable plans they offer literally everyone else. read more

I have Spectrum WiFi, TV and mobile. I am insulted that unless you get two or more lines I can't get the $29.99 line rate. NOT RIGHT!

I signed up and paid there fees for activation and service, a week later the company was still unable to connect my cell phone(iPhone), they told me it was my fault. I visited in store and was helpful to employee for connecting service providing everything possible. I tried over the phone, internet,and after four days I gave up. There customer service is garbage, this company has no place in cell phone industry. read more

I switched from Verizon strictly for the savings and that was a big mistake. The Redlands CA store has two untrained, unhelpful and unnecessarily rude attendants. On 09/23/2022 read more

Spectrum, the only real monopoly left in LA, is the most inept, inneffective, and horrible service I've ever encountered in an internet "provider". This beaurocratic nightmare that charades itself as service must be broken from the top down. How is it that an internet service doesn't have the capability to update a customer's PHONE NUMBERED?! Yeah, not an automated teller, but a human being told us this, when we were trying to navigate several layers of beaurocracy to get our service back online during the daily, or bi-weekly "outages". Yet there's no other service is in our area. Unbelievable. If I could post this, I most certainly would, but YELP wants more, I guess. Okayaside from daily outages, layers of beaurocratic bullshit, and semi-hostile service reps, they are an unrepenent monopoly, something I thought was illegal in our country. What else needs to be said..? They're crooks. read more

I Never Write Reviews, but, i feel this is necessary to keep everyones sanity intact from the Spectrum Mobile Trauma COMPLEtE NIGHTMARE on many levels!!!! Shipping, customer service, tech support, sales etc... SHIPPING Spent 2hrs+ just for shipping issues alone. Since they ship 'secured signature required,' spectrum OR Fedex wont re-route your pkg to a location close enough to your home or work. So you can actually receive it. Fed ex facility closes at 6pm with 1hr 45min drive time from work on the worst fwy on the planet. ca91fwy CUSTOMER SERVICE Be prepared to make multiple calls each time on hold for 15-30min. I spent 5 hrs alone being bounced around from sales to tech support. WORST PART is you will have to RE-TELL your story over and over and over again every transfer and every phone call. Starting from the beginning EXtreemely frustrating possibly worse than road rage. Additionally, cust service tells me over the phone to return old modem and router to local store 5miles away. Just to find out they wont accept it at that store. Manager at that store had a 'matter of fact attitude.' Riverside, CA plaza off central Ave. SALES Totally overselling a product that their service or tech support cannot fulfill. They offer service Riding on Verizons network towers. But, it must be limited or restricted in some way. I currently have Verizon and the Spectrum service is very spotty In the same area where the Verizon phone is not spotty. Both phones side by side... Tech Support After hours and hours back n forth between tech support blaming the previous carrier for their errors...they couldnt get one of the phones activated/transferred. I believe Spectrum is employing technicians that lack hands on ezperience...i could be wrong. I finally threw in the towel and said forget it, i spent over 5hrs on a friday night trying to be patient and that phone Still was not actived. To my surprise, the technician actually sounded relieved and without asking was already telling me the return process. even though i was willing to give it ONE last shot...i found that Odd... Personal Disclaimer - Spectrum Internet service is great...i am happy with that...very few issues. As for theit MOBILE Debacle Just like the other reviewer said...RUN dont Walk Hope this helps everyone because I actually feel like i dodged a bullet compared to other reviews.. read more

Worst company in the entire USA. Buy a phone have nothing but issues due to their esims. I've been on the phone with them 2-5 hours every day for 4 weeks. Drive 8 hours to get to returned. They fix it instead and con me into keeping the phone only for it to stop working again and they refuse to take the phone back after 4 weeks of continuous phone calls to fix issues and drove 8 hours to the store I bought it from. No help. Refuse to make any exceptions to my issues due to their stupid store policy. BEWARE NEVER USE SPECTRUM. I WILL BLAST THEM EVERY DAY OF MY LIFE. I HATE THIS COMPANY WITH A PASSION read more

TOTAL SCAM!!! When try to disconnect service the phone hangs up. I've been dealing with this company for months and they are Still taking money out of account without my knowledge. It's a joke to get any answers. On hold for 45 mins and still nothing was handled. I am embarrassed for the way your company is ran and will never ever recommend any to use spectrum mobile. read more

We switched our mobile service from ATT to Spectrum to consolidate our services, and the offer from Spectrum was quite a bit less than ATT for the same services. IT HAS BEEN A HUGE AND NIGHTMARISH MISTAKE. A month later and we had to cancel with Spectrum. 1st: Our new sim cards came and we could only get one phone working. We called Customer Service and were passed around for hours. Finally, we talked to a tech rep who assured us the problem would be fixed within 24hrs. 2nd: 24hrs came and went and no service. A variation of this song & dance went on with Spectrum Customer Service for weeks. Each time we were assured the problem was fixed, and it actually got worse. Both phones became inactive for a time and our phone numbers were changed. 3rd: After 4 WEEKS of this we finally cancelled the service and have decided to go to another carrier. I rue the day we tried to change carriers. One month later we have no service and our long time phone numbers with ATT are gone, baby, gone. This was the most frustrating dealing with any so-called Customer Service department I've ever dealt with in my long life. We were passed around and lied to constantly, evidently just to end their call and move on to the next sucker. Just be cautious, beware. read more

While I LOVE NY1, I am disgusted with Spectrum. They increased my bill by over $100 a month for pretty basic TV/Internet, then when I called to get a new package, they told me I'd get a free galaxy tablet with it. I did not want or need mobile service or a tablet, but they insisted the tablet was free. Needless to say, it was not. They charged me $200 for the tablet (can find it cheaper on line) and $20/month mobile service fee and never sent a chip so I can't even use it. After HOURS of speaking to representatives and supervisors, the last one was "Chris" who assured me he would get to the bottom of things and comp me the mobile service and look into the one offer I had to reduce the cost of the tablet. However, ,during our conversation I can easily say that "Chris" needs to take an implicit bias course -- his assumptions about me based on my voice and gender were revolting. So? Never heard from the again. I thought I'd write to the CEO, COO and head of Retention. Good luck finding their info. Their numbers lead to a loop of useless "representatives". I've reported this to the Better Business Bureau and will be looking to change all my services, despite how much I love NY1. Bottom line -- Don't trust anything from them and beware of anything "free". read more

Really poor signal quality. 1 or 2 bars most places. Slow internet customer service doesn't take complaints seriously. Not worth the $29.99 price. It's cheap but so is the quality of their Mobil service read more

terrible service, very unprofessional representatives including the supervisors, when I call about somethin, they keep transferring from one person to another. I WILL NOT consider them again. read more

Every time I go into Spectrum everyone is so helpful and l have minimal waiting time. Oscar has helped me on numerous occasions and has always been extremely helpful. read more

Please do not waste your money on this mobile service provider. Very weak signal all over Los Angeles. I can only use my phone to call and text. When you go to their stores, they can't even help you because their stores are only for new activationsi can't wait for September 2022 so I can switch. I wasted lots of money! read more

Id leave a zero. We called them and spoke to a rep. Their rep advised us incorrect info and now they won't rectify it. If you are going to have reps give people incorrect info, and cause a financial hardship. You shouldn't be in business. It's pathetic. read more

We tried to get into Spectrum mobile and got stuck in the very first step of pointing over. What ensued was a nightmare that lasted six and a half hours getting back to t-mobile. It was rocket science and nobody knew how to do it. I spoke to 25 different people in the Philippines. Horrible experience. read more

Horrible phone and store experience, sucks so much time from you and they still very likly will not get it right. Not sure it's worth the enormous time it takes and aggrevation caused. read more

I went to spectrum from Verizon because the rates are low. I had a change in pay dates and asked for an extension after a year of service with them. This was the only extension I asked for. They said they don't do extensions. Even Metro pcs does extensions. Customer service is also the worst. Transferred all around when trying to talk to someone in mobile. Also, you can't move to another carrier with your spectrum phone like you can with other providers. read more

This five star rating is for Drew Brown, the manager at the Pine Avenue branch. Bf acknowledges techno-ignorance regarding his smart phone, calling it a dumb phone as often as not. Through asking all the right questions, he was successful in determining what Bf needed to make this phone genius. His patience and acumen succeeded in allowing Bf to feel that he, too, was now a good deal smarter. read more

I lost my phone and had contacted spectrum to shut off my phone and transfer my number to my newly purchased Samsung Galaxy A13 5G. Well, the rep transferred my wife's phone number to my new phone. Now both phones are inoperable. I called them four times to explain the situation and finally I reached a spectrum rep who understood and told me that it will take 72 hours to fix. Since I contacted them on a Thursday, it will not be 72 hours but, a minimum of, 96 hours. Besides this, the new phone, Samsung Galaxy A13 5G, does not connect to the Dexcom G6 app, which is the whole reason for buying the new phone. Now I must purchase another new phone that will connect to the Dexcom G6 app. The service and ineptitude of spectrum mobile is beyond description. Once everything is fixed, someday, I will be dropping spectrum mobile. read more

5 star service for this Long Beach Spectrum store mainly due their manager Drew. He has helped me all the way back to the Brea Spectrum location. Top notch and great customer. Drew and his team always make sure everything is a smooth and easy transaction for whatever service you need at Spectrum. Drew has helped me out for my cable and mobile services. There is never an issue and he makes sure everything is taken care with no worries or headaches. Thanks again Drew for all your help with my Spectrum services. Overall rating 5/5 read more

Do NOT sign up for any spectrum services or purchase any spectrum devices. They are a complete SCAM and rip off! They commit fraud and use use Coercion convincing you they have promotions with free devices and end up sneaking charges in without your consent. They activate devices without you asking or signing any documents to do so. watch out they will rob you in any and every way they can. pay attention what you're being billed for. Somehow you get stuck in a contract you never agreed to and are stuck until the contract is up that you never signed for. I will being canceling all my services with them and have my friends and family members do so as well they need to go out off busines! read more

They changed my phone number. Without me asking. It took them 2 minutes to kick me off the network, and reconnect with a new phone number that nobody in my family knew how to contact. It then took them 6 days to switch it back. I had to call probably 10+ times to get them to change it back. Bad coverage? High prices? Funky contracts? I feel like most companies have these problems from time to time. But my God, a mobile company has ONE job, and that's to keep your phone number the same. This is super extra-effort acrobatic level of stupid. I am amazed. Well done Spectrum, you can't even accomplish what the old timey phone operators with switches and headsets could do: keep my phone number the same. And if you work at Spectrum, look up ticket # 366994124. You guys did epic, well done. read more

Worst company they add me a cell phone line without my consent and they can't remove it lies from the supervisor I been dealing with this problem since February no one can help me DO NOT COME TI THIS COMPANY read more

Worse company I have ever dealt with. It does not matter how low the price is if the service is not there. I was at their store 3 times on 3 different days and they could not transfer my old phone info and number to their phone and system. Seems their system was down every time I went in. Called from home to their number and they also could not help as their system was down. Don't waste your time and money. Get another carrier. If you don't believe me just read their reviews. Also found out they were under a class action suit. Stay away from Spectrum mobile. Lawrenceville, Georgia store was useless. Boss was not in the store in the middle of the week and I was told I could leave and come back late. They had other customers that I was holding up. You would think they would read their own reviews and respond. read more

Advertised deals dont apply to existing customers, once the get the sale they don't care about you anymore

Spectrum can't activate apple products properly i've paid $20 trying to activate my watch. 1st time when they initially set it up and it didnt go through so they had to cancel that activation and had to pay another $10 for a 2nd attempt at activation and its still not activated. My IPhone 14 is a generic iphone took them 3 weeks to port my number over and and other 4 weeks after that to activate texting. read more

Spectrum - Mobile Phones Near Me - Long Beach, California

BEWARE! Tons of bad reviews for a reason. The majority of my reviews are very positive. Once in a rare while, to save people time & frustration, you have to leave one like this. If you value your time, I "HIGHLY" discourage you from switching to Spectrum (regardless of the promised savings & their claim that they use Verizon towers). We are going on over 9 hours (between calls & in store visits) to try to switch our lines & they still didn't get it right (they switched 2 lines & left the other 2 with Verizon). We were instructed to go to the store to resolve it and at the store they said they couldn't help us. Extremely poor training & total incompetence. The employees don't know what they are doing. On top of it all, the calls are constantly dropping and the texts have to be resent several times to go through. It's been an absolute waste of time and very poor decision... don't make the same mistake. We just switched back to Verizon. read more

If I could leave zero stars I would. Spectrum internet and spectrum mobile services have been a headache and reason for a lot of stressful experiences since I started receiving services. I've been put into collections twice because of Spectrum, I have returned the equipment 3 times and was put into collections twice for allegedly not returning the equipment. With Spectrum mobile I was supposed to be discounted $20 a month off my cellphone bill for also having internet services with Spectrum but after a year I was not. there are so many issues with customer service, billing and technical issues I can not deal with anymore I'm going back to t-mobile and At&t. As soon as I get my phone returned and money refunded for a claim with assurant which is also bullshit. Issues with this company resulted in so many negatives you wouldn't believe. read more

Don't waste your time or money. We were told one thing but dealt another. We ended up going back to Verizon which we love and then Spectrum mobile claimed our retuned phones we had for 2 days were damaged. They weren't!!! All because of a representative that wasn't taught correctly we the customer had to pay for the mistake. We went through so many mangers and leaders they all said the same thing they had proof of phones being scratched. If only their employee was taught correctly we wouldn't of gotten the phones. They even heard the recorded phone call where the representative mislead us all we got was an apology. DONT USE SPECTRUM!!!! read more

Spectrum is a nightmare. For months I've tried calling in for support and every agent has thrown their hands up and said "there's nothing I can do" when they couldn't find my account. Just said it didn't exist. I wasn't able to get any support or service. But I'm being billed, so it must exist somewhere. I finally had an amazing customer service rep dig until they found it because I'm trying to switch to another carrier (wonder why...) Spectrum is supposed to be fixing this issue so that my number can be released, but it's going on 5 days since the ticket was put in, and no resolution yet. The moral of the story is that most Spectrum CSRs just give up when they can't find an easy solution, so if you have any problems out of the ordinary, don't expect any kind of service. read more

8+ hours of my time to switch to Spectrum Mobile and I finally gave up yesterday! SIM cards mailed to a bogus address, over a dozen phone calls with customer service and two visits to Spectrum stores where NO ONE including the store manager cared enough to fix the mess they created. If you are reading this and thinking about switching to Spectrum Mobile, IT'S NOT WORTH IT! This place is a shit show of a hot mess! Stay far far away! If I could switch my land internet to someone else I would but they have a monopoly in my service area. read more

THIS IS THE WORST MOBILE SERVICE I HAVE EVER HAD!!! I WOULD NOT RECOMMEND IT AT ALL. Years ago when I had cricket it was better than this. The past few days it's been a nightmare! When I try to call or receive a call I get server error. Or in the middle of a call it'll just click off. maybe Spectrum needs to stick to internet not mobile phones. read more

The advantages with Spectrum Mobile are several. Comparing it to other mobile services it's the best. Why then? You might ask. First there is an extended grace period when you're late paying the bill. Also, with unlimited, they'll send you a message after you have reached 20 GB that your service will be slower. This is not true because I have had to use my hotspot a lot, and there is no limit. So far have used 130 GB! But my phone is not slow, only for uploads. I travel a lot up through montains and in remote areas, and the coverage is great. read more

switched service to spectrum after having difficulties with current provider. I had diff with the switch so went to store front on rte 31 and was very quickly assisted by employee chasity who easily resolved all issues and was a most pleasant person to speak with. quick resolutions were obtained and i left very happy. thanks chasity!!! read more