Be prepared to wait hours. They only have 2 staffs addressing customers during rush hour time.

After a few years using these guys, just decided to disconnect my service with them due poor internet connection. Reached out to them several times and all I kept hearing was check your speed on this site.... Called to cancel internet service and they wanted to increased my cable rate by $50 dollars, which didn't make sense for me to keep when I could get other service for less than half the price. Only using 20 days of the service but they ran my card for the full month, then call again expecting a refund for the prorated service and now they said, they won't provide any money back..... what a scumbags!!!! read more

Dear Lawd, Charter is like Winnie the Pooh. Always after that honey (money) and really, incredibly persistent without being cute and fluffy. I've been a Charter customer for over a year now. My roommate and I don't have a landline nor do we have a television. We watch everything on our laptops or apple devices. So the only thing we purchased from Charter was their "high speed internet." Now, we've never had a problem with the internet, although it is kind of wonky in one of our rooms, but what I do have a problem with is the JUNK MAIL they keep mailing to us. For heavens sakes, we've told them several times that we aren't interested in the bundle because WE DON'T OWN A TV. Why would I need cable WITHOUT A TELEVISION? So frustrating! And yet--twice a month like clockwork, come these huge envelopes in our mailbox telling us that time is of the essence-get a bundle! No. Also, Charter is raising their prices. We paid 30.00 the initial year, then it jumped to $55! That is a HUGE increase from 30 dollars, and without warning as well. It is so unfortunate. We aren't even able to switch internet providers because the apartment we live at only gives us Charter as an option. Pretty cruel. We wanted to try Verizon Fios, but we can't. Also, their customer service is a little lousy. Was on hold for 20 minutes, only to have a representative tell me they couldn't help me and that they'd transfer me. Forget it. I could have watched an episode of House of Cards instead of waiting on the line. Dear Charter: Get yourself together. Stop spending your money on those fancy commercials that plague my Hulu account and use your money to please your customers. read more

I have had spectrum a long time and a service system OK. Spectrum news would be watchit would be watchable if it wasn't for them full Democrat propaganda but But there's lots of middle of the road news to watch without being force fed that crap read more

I have been a customer since 2019 and the wireless TV issues have just defeated me today. Cancelled my cable service. I have had new equipment delivered but need to reboot at least once a week. The Customer Service Supervisor I spoke with is VERY bad at his job! Be aware that Spectrum will NOT pro-rate a bill or issue credit for days with NO service! I would NEVER recommend Spectrum to anyone! One star is too much for them! read more

Spectrum came out on a weekend to instal new internet service at my home. After 4 hours the technician tells me that my service line signal wasn't working so he would have someone come out to finish the installation. No one came. After multiple calls and being given the run around I am still without internet 48 hours later. These @$$holes did not deliver the service promised. They failed to complete a new internet installation job in the time agreed upon and charged my credit card for services not rendered. I am absolutely disgusted. Never had such piss poor service. I am gonna make sure i repost this on every website that allows customer service review. Beware of spectrum ! They take your money and give you the run around. They don't even follow up on their own screw ups. read more

I have recently had a lot trouble with my television cable. A gentleman named Zachary Kalama who works for Spectrum worked on my equipment until the cable in my home was operating properly. He is extremely knowledgeable and an employee Spectrum can be very proud of. Thank you Zachary read more

Spectrum streaming and TV services are awful. I've yet to get through a show streaming without countless code SVP 1108 errors. My TV works well on all other apps. The streaming app by spectrum isn't with 10 cents a month. The streaming picture is awful and the program restarts multiple times. The solution offered is to restart the app. That doesn't work. Save your money. Use Hulu, Amazon, and Netflix if like in my case there aren't other options available. read more

Spectrum - Television Service Providers Near Me - Long Beach, California

Spectrum formerly Time Warner here in Simi Valley is no better than their predecessor. The online service won't allow you to determine what you actually have for service (i.e. Internet speed) I can't simply determine if I can upgrade my internet speed without making a phone call, in other words I can't go to my online account and figure out what I'm getting for my money. We recently had to go to a physical outlet to add cable service (TV). We went through with this as my parents were evaced out of one of the Woosley burn areas here in So Cal. We got home with the cable box and hooked it up to one of our TV's. What a PIA. Every time you turn off the cable/TV you have to change the "source" input. It won't remember where it was. We also have a high end 2017 LG TV that won't connect directly to Spectrum without the purchase of additional equipment (I chose Roku in our case). However this complicates the usage of the service as you have to now go into several layers of Roku TV before you can get to Spectrum. We could have rented/leased an added cable box but I was under the impression from the sales person at the local outlet that we could download an app to do that. Problem was only select Samsung TVs allow you to do this. Hence the Roku device. We have a Chromecast device but apparently that's not compatible with the Spectrum service. I have no expectations for any satisfaction from cable operators. They have been the most egregious violators of customer service I've ever seen. Makes car dealers look like saints. Done now. Thanks and sorry you had to listen to this. Oh and we will be deleting our cable (TV) service now, unfortunately I can't delete the internet service as Spectrum is the only realistic game in town. DSL doesn't cut it. So much for competition in this industry. This is what is heard over and over across the country. read more

i swear their system is horrible. First of all, I had a change in debit card last month and I forgot to call in to change their AutoPay. They didn't send me a letter or e-mail that the AutoPay didn't go through. Instead, I get a phone call from collections 3 weeks later saying that I owe them 2 month's worth of bill. I took care of the past due and asked to change my AutoPay. Collections can't do it because that's for customer service. Instead of transferring me over, I have to hang up and call the exact same phone number that he called me on. Apparently, their system doesn't allow him to just transfer me over. So I called back and set up the Auto Pay, and lo and be hold, I got another collections call today saying that I'm behind again! So somehow, the AutoPay didn't get set up and instead of letting me know right away, Charter decides to wait until my bill goes bad again. Same stupid thing, I paid and then have to hang up to call the same number to reinstate the AutoPay that should have gone through. And once again, the lady entered my CC# without confirming. She went on saying that it would have been the right number or the system wouldn't let it through. I told her that if that was the case, why am I on the phone with her talking about how the AutoPay was entered in error last month, too? I swear, if it wasn't for their quick internet speed and relatively low price, I would have dumped them a long time ago. read more

I personally will never do business with these people again. Extremely poor customer service and their online system is terrible. I have the service at a vacation home. I asked that it be put on a seasonal hold since I wouldn't be there for a few months. They told me my next bill would be $54 instead of $224. I then get another bill for $224. I call customer service and they tell me I got bad information from the person I had talked to. I told them if they didn't waive the $224 bill, I would cancel my service. They didn't care. My service is now cancelled and they are telling me I STILL owe them $224. In addition, their rate increased dramatically and repeatedly after the introductory offer. I expected an increase, but not so dramatic. read more

On 6/23/21 at 7:30PM I took all the equipment back because I got tired of the service I was getting, channels would tune in & out but the worse part was I took the equipment back & a lady (employee) ask me to detach the wiring & I asked her why do I have to do it, so she showed me her nails & said because I paid a lot for these nails. That was so rude & unprofessional, that was the worst customer service I have ever had. To tell you the truth, That was some bullshit & she was training a young man, she shouldn't be training anyone with her unprofessional skill set!!! The lady's name started with a "T". read more

Spectrum cable is a joke, customer service is terrible. A technician came to the door, and asked if we called in about a problem. I said No we didn't, our cable is fine. He asked if he could check it, and I let him in. Big Mistake, he did something to tv in living room, then he left. Now I can't get my Guide, and the tv in bedroom won't work at all. Called Customer Service, they were supposed to ping it. But it went right back to Limited Mode, so we can't watch tv in bedroom at all. Now we're waiting a week for them to send a tech to fix it. So, if a Spectrum technician knocks on your door, don't let him in. I wish I didn't read more

I have been with Spectrum for 1.5 years. In August I started having major slow downs and challenges where my internet was just completely down. I figured it was due to everyone working home due to Covid-19, kids back in school etc. Well I called in several times over the course of a few days but the issue never got resolved. In steps technician number 1. He stayed 10 minutes and the internet was up and running. Hallelujah.. 5 minutes after he left the Internet was down again. Ugh! I call back in to see if I could get the technician back. I was told they were very busy and he was off to another call but if he had time he would head back. Wtf?! Ugh. Of course he didn't have time so another appointment Was set.. Soonest appointment you ask? Another six days. Second technician steps in .. he replaces the router. He walks around the house I'm pretty excited. The internet works for about 30 min this time. I call into spectrum and beg them to send someone back.. explaining what has happened since the beginning of August and I am met with the nastiest supervisor for the appointments. In a nutshell, she told me they are short staffed and to take the appointment that she gives and that's that. I pretty much gave in.. because I didn't have the mental strength to deal with being on the phone for another hour to get to the same result. I started searching for other internet providers.. meanwhile a third technician from spectrum showed up two days later. He was competent and professional. He replaced both router and modem. I haven't had any issues since. In a nutshell it's a coin toss with spectrum. If MEH could be equated into stars I'd chose that. For now I'll give em two. read more

Those morons opened me ...2 accounts. Now my payments dangle between them and Spectrum accuses me of not paying the bills. Every month the same story. Hopefully this type of service will be obsolete soon, so all these people end up on the street. Well deserved. Countless ticker numbers, calls, e-mails going nowhere. What bad evil made me switch from Verizon? read more

Just had my phone, tv and internet installed. The technician: Marcelleno, did a great job! He even left a contact number; if I have any questions. A free DVR was included. It's a great bundle package for a year! Judith Luscalzo Long Beach read more

Spectrum - Beach photo - Television Service Providers Near Me - Long Beach, California

Spectrum is rude I have never ever been treated like this by a cable network. They are ridiculously dishonest unreliable and RUDE!!!!!

Worst customer service I move out and called them to change my address. They told me to send equipment in ups which I did in November they sent me to collection service when I sent my equipment in November for November and December.They failed to communicate with me as a customer and overcharged me and on top send me to collections for a service that I never got stay away from this company is a rip off. Thieves read more

I have been trying since September to get my services correct. they have not given any support to getting my internet, cable, and phone services corrected. I am promised credits to be placed back onto my account and not 1 person can give me the same answer. I keep the services for apple tv but since I had requested a change they are no longer allowing me to pay the small monthly payment and tacked on over $800 of equipment charges even though I am keeping the services and equipment for use. I was told first i would see the charges removed from my account. today i deal with a very rude agent over chat who didnt want to help and then another person over the phone who said they cant rebuild the spread sheet to remove these charges! spectrum has gotten about $1000 from me since september because no one there can be on the same page so I have to suffer. my kids are remote learning and now I have until Saturday next week to come up with another $800 to keep my services on so my kids can do school. I've recently been hospitalized due to covid 19 and I'm unable to work until I'm all clear. spectrum is not helping anyone during this pandemic. if anything they are doing all they can to take advantage of people who are vulnerable and are in between a rock and a hard place! all I want is the equipment I'm keeping to have the charges removed off of my bill so I can afford to pay my bill even though I've been out of work for almost 3 weeks due to covid! I just submitted a large payment and still have the stress of losing my services. I have submitted a complaint to the BBB, Federal Trade Commission, utilities Commissioner, and will be continuing to move forward with further action! read more

This review isn't about the local Spectrum office, it's about the quality of the internet that they provide, and how the corporate office treats you. If I could give less than one star I would. And after reading my post, perhaps you should look elsewhere. I bought the service from some employees of Spectrum at the Walmart on South Street in Long Beach, between Downey and Lakewood streets. Had the service for 1 year and 1 month. Service cost 50, which I thought was just okay at the time. After 1 year, and without any forewarning, they raised my rate to 70. I had auto pay, and because I only had enough in the bank to cover the 50 I thought they were going to charge, I got slammed with an overdraft fee. I was pissed off and cancelled the service immediately. Spectrum would not reimburse, citing that it was already in between billing periods, so I had to eat the 70 they charged me, and the overdraft fee. A week later, they send me a bill with mystery math applied, stating I owed now 79. I called and told them to pound sand I already cancelled, but found out that they were about to illegally charge me through autopsy because they forgot to take off autopay. Then I mysteriously get another bill where "fuzzy" math was applied to determine I now owed them 179. Needless to say, I called them again and this time cussed them out. I asked who was in charge of charging peoples accounts that don't know how to CANCEL an account, CANCEL taking your money AFTER you cancel them, and who adds up all the bogus charges. The lady on the phone said, ".....oh I'm very surprised that you're not taken off of auto pay". WTF? Had I not called YET AGAIN they would have charged me. The idiots still might. We'll see. If they do they'll regret it. The moral to this story is this - don't use Spectrum for anything. I heard horror stories worse than mine, and mine is mild in comparison. BUT, they were always throttling my access either during streaming movies on Netflix or YouTube, and I had to move around the house most of the time to even get a signal for internet. I could have paid 35 a month for a WiFi hotspot for my phone and had better service. And for them to jack up the price for their poor service was just a joke in itself. I know the game, they want you to bundle. Well I've got their bundle and they can kiss it. I think they owe me the 70 back from last month. But because they really don't care about me or you, I'll never see that money again. And because of it, they'll never see me again, ever. Frontier was really crappy when they took over Verizon, but have since really impressed me by actually being better than Verizon ever was. That's who I'm with now. But Time Warner can change their name, but the stink still follows them. Don't use Spectrum. They have no morals, scruples or values. They just want to take your money, and when you're not looking, they'll take some more. read more

Came in here to return my equipment as I was moving up to Los Angeles and back into dreaded TWC world. I was bracing myself for a long long wait, but from start to finish the process only took 20 minutes. It was wonderful! And the employee who helped me was very friendly and made sure I was taken care of right away and properly. I honestly loved Charter. I wish I could've brought my subscription with me on my move. I hope when the Charter/TWC merger goes through all of the good thing about Charter come with it and all they keep from TWC is the much better on demand options. read more

The very worst customer service!! The absolute worst cable company...... service is horrible Internet and the cable is continuously going out....... in the last three weeks I've had to take time off to be here so that they could come and service the cable lines replace the boxes new remote controls and it still for shit...... I am so upset because I pay top dollar to have all of these channels and I don't have a problem paying my bill but when you continuously giving me crappy service then that's the problem....... The company definitely does not stand behind their product..... Time to look into a new cable company read more

BEWARE if you plan to cancel spectrum due to poor services. They will have no issue charging you full price even if your services go out. They will even charge you full price even if you cancel services the day of the billing cycle starts. They have very unethical business practices that will continue to bill you for services you after you canceled them. One agent will tell you one thing then transfer you to another only to be told we don't issue even partial refunds for your state but okay for another. Poor service consistently goes down and even worse customer service. I am glad will no longer be giving them my money and suggest everyone consider other companies with better service and prices. Just look at the reviews. read more

Spectrum should have been comparable to Xfinity/Comcast, but on all levels, it was not. We were stuck with Spectrum for 3 years but have moved and were able to go back to Xfinity/Comcast and realized just how bad Spectrum actually was, on two levels: Cable = picture was not sharp in spite of having updated HD Smart TVs, which affected the color as well, and it often pixelated to the point of frustration - all while costing more than Xfinity/Comcast for the same channels and faster internet speed. Secondly, upon notifying Spectrum that we would be moving and needed to stop our service upon a specific date, we found that we were charged for the full month rather than the 11 days we had the service. I called to ask about that and was told Spectrum considers their services to be a subscription - as opposed to what? A service provider? I don't care...they charged us 20 days' worth of unearned income as far as I am concerned, and I find that cheesy business ethics. I will never use Spectrum again. read more

Most businesses talk about the importance of Customer Service but few actually do it well. Eric Soriano-Hewitt at the Spectrum Bellflower Blvd Office is a great example of great customer service and support. Eric was informative during a recent visit, explaining options clearly and calmly going the extra mile when my new set up seem to not work as it was supposed to. I very much dislike dealing with this type of stuff. Eric took most of the pain away and it all speaks well for Spectrum Cable. read more

I recently had a rep leave info on my door to order cable which i had called for info. He told me that he was gonna call me back which he never did. Instead he signed me up for cable with a fake DOB and fake email address. Why is no one at spectrum alarmed by his actions. This is the reps info which im still waiting for a call back from his superior. His name is FEMI 774 261 2462 FEMI.ISIJOLA@CHARTER.COM read more

My wife and I went in to get a new phone and add it to our plan. Brenna was excellent in offering many choices and colors of the various phones. She helped port our number over from the evil empire of AT&T and transferred all the apps and photos and contact too. We were very satisfied. read more

Chose Spectrum if you can live without internet. In March, 2021, it went out 8 times for two or more hours at a time. (I'm not even including the rest of the prior months outages). On April 1st, 2021, it went out at 12:54PM and wasn't restored until 4:00PM. This is life with Spectrum. My monthly cost just went up from $54 to $69.00! Pay more for less. Yesterday was really the final straw for me. I want to add that I had AT&T before I changed to Spectrum. I think my internet went out twice in 2 years. The cost was outrageous over time, so I thought I would switch to the cheaper Spectrum. I guess, once again, the old adage is true: you get what you pay for. There is simply something very wrong with Spectrum. read more

Been spectrum cable customer for years. Often experience issues with cable box and have to call customer support to restore service. Streaming tv using app also starts acting up. Pay $200/mo and it says no cable service - sign up today!! Never been late with payment! Call customer service and they say will have to re-program our package offerings to remap the channels in our current cable package and will take 24 hrs to do so ... are you kidding me right now? Worst customer service - no apology just is there anything else I can do for you? ... total BS. I am talking with hubby again about cutting cable. Sucks to pay that much and have crappy service to boot! Do not sign up with Spectrum. You will live to regret it. RUN to a competitor as fast as you can... read more

Deserves 0 stars. Worst internet service ever. My wifi dropped about every 10-15 minutes, forcing me to restart it hundreds of times per week. I called multiple times, had two people come out, they told me there's no issue. I beg to differ. After all this, my payment was late 1 time and I told them the date I would be able to make a payment. The representative literally said "well your service will be shut off the day prior to that" and hangs up the phone!!! After me being a customer for TWO YEARS. They are now trying to bill me for months that they did not provide service to me because they shut it off!! This company is an absolute SCAM!!!! Do not do business with them. No internet is better than these idiots. Save your money because it will never work anyways. read more

Looked at my bill. I've been charged for TV service since July, although I don't know what it is, never added it to my account and never used it. When I called to have it removed, I was notified I will not receive a credit since July, but I will get a credit for the last 30 days. Only good thing about this call was the service Rep. His calm, understanding voice made me not snap on him and start cussing like a sailor. Raul out of the ST. Louis call center your the man. But Spectrum, you're not cool. Get it together. read more

I live in Los Angeles, so its either these guys or ATT. Unfortunately, ATT doesn't have affordable unlimited plans so I'm forced to bite the bullet here. Spectrum's customer service department is all loosey-goosey, there's no standard practices or any type of protocol whatsoever. Don't take their verbal confirmations as fact; make sure you get everything in writing. It should be illegal to have customer service this bad and it's a shame we have only 1 other option to choose from. Waiting ever-so-patiently for Google or Verizon to come into this space and wipe this scum off the planet. read more

SPECTRUM DOES NOT PRORATE. Keep this policy in mind before switching your service. If you've paid for your month (keep in mind your BILLING cycle as it's different than your payment cycle), don't start new service until the end of your billing cycle. You might as well get what you've already paid for because they will not pay you back for the rest of the month as they do not prorate. read more

One star is too much. Negative 5* would be appropriate. I receive cold calls - -Robo calls - from Spectrum at least twice daily. I press one to speak with a representative. Every time I am connected to someone in India or Bangladesh who ignores my demand to be put on a no call list. Federal law makes this a criminal activity. No one should ever do business with Spectrum. The other comments should be clear warning that Spectrum is not only a terrible service, it is a dishonest one as well. Stay away!!! read more

Went in to get setup with a new internet. Got helped within seconds of entering the building and was out the door within 5-10 minutes. There were plenty of workers assisting and the service was fast and easy. If you want to come here I recommend coming around the time they open. read more

Refused to accept my email cancelation. They said it was to a "noreply" email address. But it wasn't to the common "noreply@" it was to "myaccount@spectrumemail.com" And there were no typos on my part. Simply responded to an email they sent me. Returned the equipment UNOPENED within their 30 day money back guarantee but a manager told mer it wasn't scanned for 2 weeks after they received it and they tried to bill me for 2 months. I spent hours of frustration getting this resolved. I would rather deal with the DMV than Spectrum. read more

I can confidently say they have earned their 1 star rating, I'd give them 0 if I could. I waited forever just to be told they couldn't help me because I'm not the account owner which took them an all of 10 seconds to do. Now I have to go figure out how to get my name on the account just to go back and wait again. read more

Recently switched from FIOS to Spectrum in hopes of a lower rate. Verizon sold FIOS to Frontier so there was also concern about frontiers bankruptcy. Overall, Spectrum's phone support is fine. However, the TV guide is crap compared to FIOS. The remote functions are CRAP compared to FIOS. It's like going back in time to shitty 1990's controls. Man, this sucks. I don't watch a lot of TV, so when I do, I expect performance. spectrum is stuck in the 90's. read more

I ordered Cable, Internet and a landline. I had a heart emergency 3 times. My landline did not work all 3 times. I had a Aortic Aneurysm then a Femoral Artery busted open. NO SERVICE. Cell phone coverage in the hills is not reliable. This phone was for emergencies. I will never forget the trauma of bleeding out from my Femoral Artery with blood squirting out and trying to call 911. The phone was dead 3 different times. I barely stayed conscious long enough to give the operator my address so the ambulance could find me. Skip to 2 years later and now they want me to pay a surprise bill of $107 Ok why didn't this come up sooner like when I had service at my last house? The collections dept cancelled my new service order out of spite. I did not deserve this and their condescending attitude. You survive this and tell me how it feels. MM read more

Spectrum TNT channel blacks out during the NBA playoffs most likely because of the deal made with ATT so spectrum customers are screwed!!! but paying for it too. Spectrum said "Oh, now that you complained enough people have complained so we will escalate this issue". They think I buy this??? Quitting Spectrum today and ordering some other bulL%^$#@ cable company. read more