I've been using Spectrum Cable for years. You do have to stay on top of your bill to keep cost…read morefairly reasonable. They will gradually raise the price on you. I do love the NO contracts for anything they offer. This store location I have been to 3-4 times to ask questions and swap over to their phone coverage. I have had GREAT customer service but I will say they need to stay on top of how many employees are there to help customers. Headed there now to see about a new phone. Time to give up the 8. Yep, I still use an 8 b/c I don't need the latest greatest bells & whistles. Ditto everything above for our updating our phones at the store site. Only challenge was Spectrum. Since we don't update or buy from Spectrum they couldn't do it in the store. They want to make sure it's me so I had to fill more info out on line. Extra security IDK but it's a hassle.

Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

I went in to get a new phone yesterday, the lady that was helping me at first was great however she…read moreleft in the middle of my transaction and did not come back. The other lady who helped set my new phone up was eating Doritos while touching the new device. I also asked her to help me get things transferred over and she dismissed me.

This location is the closest to my home so it's only logical to make my purchases here. However,…read more I've found that it doesn't matter which location you choose to frequent, if you are making a purchase you must be prepared to spend at minimum an hour in the store. The staff are nice and very helpful. I speculate the time that they take to ensure proper set up of my devices. They also do their due diligence to help me understand whatever new technology I purchased. If there was a way to decrease the length of time spent in the store, they would be 5 star worthy.

Very helpful. The young lady working was very busy with customers but took the time to greet us and…read moretell us she would be right with us. We were in and out in less than ten minutes.

verizon staff are great-just do not waste your time and money on assurion insurance-do not!!!! i…read moredid exactly what verizon said to do and was denied, so now i am paying for a 1000 phone that i cannot use. dont be like me- dont wast money on assurion

From the owner: Hueytown's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Hueytown connected with top technology and expert guidance. Visit us today at 3062 Allison Bonnett Memorial Dr for the newest smartphones, tablets, and accessories.

I received terrible treatment by the clerk at this facility. He was shouting, rude and less than…read moreaccommodating. He should not work with the public. I paid $77 for some q-air ear buds May 12, 2023. This guy refused to obtain my receipt via his computer. He refused to give me his name. He wasn't wearing a name tag, neither was the store number published. He refused to give me the telephone number to corporate. He refused to give me the name of the district manager or his/her phone number. He refused to give me an exchange or a refund. He was rude, degrading and insolate. Hopefully he will be disciplined as I finally called 611 and reached a lady who was sympathetic and understanding. Sincerely, Postmaster Bryant

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service. Our internet has been out for 48 hrs with no one to come out and help. Whole…read moreneighborhood.

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.