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Spectrum

1.3 (142 reviews)
Open 9:00 am - 1:00 pm, 2:00 PM - 9:00 PM

Services - Spectrum

Home automation repair

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Television service providers

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1 Gig internet with the upload speed of a turtle
Tammy H.

Spectrum as an entire company is an issue. It's not a single kiosk or a store..it's the entire business. It's alllllllll a scam. The workers are mostly filled with liars; people who have no sympathy for anyone so if you're ever held in a conversation with a spectrum employee...they're just trying to exploit you. They don't care about lowering your bill. I know people who are so confused about having an additional $20-$40 charge because they weren't fully or CLEARLY informed about it. Then spectrum has policies in place where they don't have to give the money they stole back because well "not in our policy". Seeing this business next to any other scammer business is pretty funny because the way they run their business...is insanely similar it's uncannily. I'm soooo disappointed in the fact that we can't have any other internet service because spectrum dominates where we live. They need to be replaced IMMEDIATELY. We have the gig internet and we always happily pay the bill. We're both heavy gamers that opt for the stronger speeds and yes we are lucky we can afford it. However, when we first started paying them the upgrade, we never got the speeds that were promised. For an entire 2 years, every two weeks we would get upload issues. They have sent soooo many technicians out to try and "fix the issue" every other month. Every single time... It works for an hour then it goes out again. Our upload speed would be completely demolished and all they say is "it's your fault" New wires, road constructions, new equipment, hundreds to thousands of reset and still: nothing nothing nothing. We were paying for 1 gig and got nothing. Except technicians that were at an absolute lost. Spectrum is filled with just liars. They give out these "once-in-a-lifetime bundle" but for what? For the worst service in the entire planet? For $120.00 worth of absolutely bullcrap with no way of reimbursing customers even thought it was Spectrum's fault? Bottom line: It's not even a debate. Spectrum doesn't belong in any debate. It's always going to be the company that isn't named Spectrum. Because at least, they won't lie to you and scam you.

SpectrumTech trash 6-23-23 at Alii Plantation Apartments near Aloha Stadium. Guess he doesn't wipe himself after taking a crap !

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7 years ago

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12 years ago

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12 years ago

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11 years ago

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10 years ago

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9 years ago

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Review Highlights - Spectrum

He solved the problem in good time and now my internet is blazing fast at 219 mbps when I am paying for 200 mbps.

Mentioned in 3 reviews

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Hawaiian Telcom

Hawaiian Telcom

(1.3k reviews)

Downtown

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.

Spectrum - Everyone waiting for help.

Spectrum

(346 reviews)

Ala Moana

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

Spectrum - The Spectrum store in Kalihi, located at the Kamehameha Shopping Center, just next door to Panda Express.

Spectrum

(64 reviews)

Kalihi

Wassup wid' da 2.5 overall rating on Yelp???…read more I'm gonna show some big LOVE to Spectrum, at the (Kamehameha Shopping Center) location, due to the outstanding service I got from Bruddah Buddy today! So my pops tells me that the new TV I bought for him was not working. Upon checking the TV, then the cable box, I realized that the TV was fine, and it was actually the cable box that we got from Spectrum which had crapped out! Normally, I would just head to the Ala Moana Shopping Center, as there's a Spectrum store at the Ala Moana Shopping Center, but this time, I thought I'd give it a shot to try a different Spectrum store, so I headed out to the Kamehameha Shopping Center instead. I'm so happy I made that decision, because not only did I receive excellent service here, there was absolutely NO WAIT at all! When I walked into the store, I was actually looking to pull a number, but as I looked around, one of the customer service clerk named - Buddy greeted me, & took care of exchanging my cable box. I was in the store less than 5 minutes, and upon getting a new cable box, Buddy also gave me this cool reusable Spectrum shopping bag. Mahalo, my Bruddah! Knowing how crowded the Ala Moana Store gets, I think I'll start coming to this store in Kalihi instead!

I would say the place is slightly understaffed. They had 2 people working on opening on a Thursday…read moremorning and already had a line of 10 people waiting. The wait time, I was number 7 was about an hour. I signed up online for WiFi and then came here to pick up my modem. I didn't think it would be more than a few minutes, I was wrong. I started getting charged the day I signed up but they wouldn't have delivered the modem until 3 days later so I opted for in store pickup to get it quicker. They do have ample seating to wait. And you can see your name on a board so you know who's up next. I left to grab some food and came back and hadn't moved in the 20 minutes I was gone. So it is a bit slow.

Spectrum - Thanks for the telephone and television service!

Spectrum

(107 reviews)

This is more of information than review. You can book an…read moreappointment in advance online that's what smart people. Old people like me walked in and waited roughly about 30 minutes. Not too bad. Staff are efficient and professional. However, you have know your devices. At least the basics. For us we just wanted to switch out our old modem and router as Spectrum recommended. But with anything else we all make mistakes. I think the very first staff gave us modem and router that were not compatible. So we kept switching out the router multiple times thinking it was just that. A technician came out too but no fix. The happy ending was that we got brand new compatible modem and router. Yay! Lesson: make sure your modem and routers are compatible. You should not mix and match!

Mixed Experience: Frustrating Wait & Rude Staff Redeemed by Eric's Exceptional Service…read more​Reading the reviews for this location, customer service and wait times are common concerns, and unfortunately, we experienced the same issues. So why the 5-star review? It comes down to one exceptional employee. ​We stopped by on Monday afternoon around 4:45 PM to troubleshoot a phone connection issue. Despite being second in the queue, we waited about 25 minutes. When it was finally our turn, an older customer cut in line to speak to Clyde. Instead of directing her to wait, he spoke with her for several minutes, delaying us further. ​When Clyde finally addressed us, his tone was dismissive and frankly rude. He annoyed asked, "Did you call the Customer Service number 601?" When we said no, he declared, "Well, we are limited in what we can do in-store as they limit us... Call 601 and see if they can help you." He made no effort to even assess the issue. Clyde, if you lack the motivation to serve customers, perhaps a front-facing customer service role is not for you. ​We called 601 and spent over two frustrating hours on the phone with a representative trying, unsuccessfully, to resolve the connection. ​The Reason for the 5-Star Rating ​During this entire ordeal, another service representative, Eric, who was already busy with his own customers, genuinely cared enough to try and help us. He masterfully juggled his primary customer and our issue without compromising service to anyone. He performed diagnostics and briefly appeared to fix the problem, though it ultimately turned out to be an issue with the phone hardware itself, not the Spectrum eSIM. ​After spending over 2.5 exhausting hours there, we were incredibly frustrated with Clyde and another indifferent worker, Noel, but deeply impressed by Eric. ​If you ever need to visit Spectrum at Pearl Highlands, ask for Eric. He goes above and beyond to provide effective help and truly models the work ethic and customer-centric traits that Spectrum needs in all of its employees. ​Mahalo, Eric.

Spectrum - televisionserviceproviders - Updated May 2026

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