Store is understaffed; wait times are long, and the reservation system is basically worthless because they're constantly booked. Spectrum's robo-operator is pretty dumb: I wanted to exchange my router, and it told me to "turn it off and on again." Why four stars? One employee at this store was truly wonderful. Dana was very friendly and got me in and out very quickly with no headache. The new router and modem literally quadrupled the throughput of my WiFi signal. I wish that everyone could have the experience I had; I had to walk in just as they opened their doors on a Sunday to get helped so quickly. It was such a relief to not have to wait, I had to call it out. Thank you, Dana! read more

Over one hour wait while there are THREE employees standing about chatting .. ignoring customers completely ..

PRO-TIP: There is a kiosk to register for the queue at the front of the store. GO TO THEIR WEBSITE ON YOUR PHONE AND REGISTER ONLINE SO YOU KNOW HOW LONG OF A WAIT THERE IS. Totally disrespectful of customer's time. I received a notification that my hardware was end-of-life and that I needed to go to the local Spectrum store to swap it out. I went on my lunchbreak in the middle of the week. When I walked in, there were four employees present - two engaged flagrante delicto in some high-pressure commission sales, and two standing around with their arms crossed chatting. Most of the registers were unmanned and there were approximately 35 people waiting for help. I signed into the kiosk, and after an hour, turned around and left. When I went online to see about setting up a reservation, I noticed that there wasn't an opening until 6:30PM. I would have been standing there for hours. Avoid this place the plague and beware their high-pressure sales tactics. read more

Spectrum - Victims of the upsell. - Internet Service Providers Near Me - Grand Junction, Colorado

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If I could give a zero I would!! they overcharged my Dad (93) over $400. Wouldn't work with us at all to rectify the situation. They are WAY more expensive than Dish! Skip this one! read more

Don't go in unless you have an appointment No point in saying what you're there for They'll still make you wait hours for something simple read more

I was a loyal Spectrum customer for 15 years, and never missed or was late on a payment. After Spectrum raised my rate from $55 to $75/month -- a huge increase-- I switched to a new fiber optic service that charges just $49.50/month and promised they would not raise their rates past that. I cancelled Spectrum the same day the new fiber line went live and mailed Spectrum back their equipment as they requested. It happened that I cancelled one day into my new Spectrum billing cycle. Despite this they billed me $75 in advance for a full month of their service that I did not have. Since I believe in paying for service that I use, but not for service I don't have and don't use, I pro-rated the amount I owed Spectrum for the single day of their service that I used in the new billing cycle, and sent them a check for $2.50 to cover that day with a letter asking them to please waive the charge for the balance of the month in which I didn't have their service or equipment. Spectrum refused to negotiate a fair resolution to the situation and said they'd send the balance they believe is due to collections. I urge people to find a different company. Spectrum is way too greedy and unreasonable. read more

I have been with Spectrum for almost 7 years. recently I was upgraded to their xumo. today I attempted to contact them but the robot just kept asking me more questions so I couldn't get through to a real person who may be able to answer a question that a robot can't even understand. my TV keeps cutting out every few minutes on the certain channels. Then when I try to watch something I recorded this view of the picture is so horrible that it fluctuates between clear and very unclear. sadly spectrum is the worst service there is in this area it's unfortunate that there's not many options. read more

Spectrum is the worst internet provider I've ever dealt with. The service is unreliable and overpriced, but the real issue is their deceptive cancellation practices. Returning their equipment does not cancel your service--something they clearly rely on to keep billing customers who think they're done. That's not a mistake, it's a trap. Dishonest, predatory, and embarrassing for a company this large. Avoid Spectrum unless you enjoy being misled and overcharged. read more

If I could choose 0 I would! We have been with Spectrum for 15 years. Only because they were the only game in town. We now have a fiber optic company installing on our block. We have had connectivity problem for a very long time, I have to "reboot" the router and modem at least once a month, and have lost count of the equipment changes they have done. So now we wanted to turn in our equipment, and you guessed it, I was #12 . I do not leave my 78 year old hubby in a wheelchair for long. So I made a reservation today. The clerk did nothing but argue with me, and wondered why my husband was not the one turning it in as he was the primary. Then told me they could do better than this new company...etc. This 74 YO grandma was frustrated! Very poor service all around!!! We will save $75.00 with this new company. read more

Their phone, cable and internet is garbage. Canceled our phone and cable then our internet starts tanking big time. Service tech came out in the morning and replaced everything and we still have problems. Now a new tech is coming in the evening. Researching other providers. read more

less than one is not an option why do you have to make an appointment to go in to return equipment and not just ship it, the same way it came? well because they want you to come in to badger you into buying more or upgrading service. I was asked "dont you want to save money" when I said I wasn't interested in their mobile service. horrible service and conniving! I can not wait until the new fiber line reaches my house! I have been a customer for over 20 years and THIS customer service is ridiculous! read more

am filing this complaint regarding Spectrum's failure to address identity theft, fraud, and account misuse involving a deceased customer, despite extensive documentation and in-person escalation. My mother passed away approximately three weeks ago. I am the legal executor of her will. A shared Spectrum account existed between my mother, myself, and my half-brother. Following my mother's death, my half-brother unlawfully took control of the Spectrum account and transferred both my phone number and my deceased mother's phone number to mobile devices in his possession. This transfer occurred without my consent and involved the illegal use of my deceased mother's credit card to purchase a new mobile device after her death. After spending countless hours on the phone with Spectrum customer service without resolution, I went in person to the Spectrum store in Grand Junction, Colorado, where I worked directly with Lori, the store manager, and her colleague. During multiple in-store visits totaling several hours over two days, I presented extensive documentation, including: The will naming me executor My government-issued ID My iPhone displaying my name and phone number My mother's physical phone showing her name and phone number My mother's physical credit card that had been used fraudulently Documentation from the cremation provider confirming my mother's death A police report filed for identity theft Despite reviewing all of this information, store management repeatedly stated they were unable to assist. The store manager explicitly told me she would help me, which led me to incur hotel expenses in order to return the following day. After an additional four hours in the store, I was told there was "nothing that could be done." No escalation path was offered. No guidance was provided regarding recovery of my stolen phone number. No steps were explained for resolving fraud involving a deceased account holder, even after reviewing a police report. Spectrum's handling of this situation demonstrates a severe breakdown in internal controls, estate-handling procedures, and fraud response. The refusal to act in the face of overwhelming legal and factual evidence--particularly involving identity theft and a deceased customer--is unacceptable. Resolution Requested: Immediate restoration of my phone number to my possession Formal investigation into the unauthorized account changes and fraudulent device purchase Clear explanation of Spectrum's policies regarding deceased customers and executors Confirmation of corrective action to prevent this from occurring to others I am requesting direct contact from Spectrum's corporate or legal department to resolve this matter promptly. read more

Very poor customer service, there was a very long wait which could be improved, but the bigger problem was the employee that finally helped us. He just came back from break and was rude and not happy to be there. I am so happy we no longer are there customer. read more

This office is only interested in selling cell phones. I tried to cancel my Mom's account and turn in her equipment. The music was so loud I couldn't hear the guy who came up, then he told me to go to UPS. Then an hour on the phone with customer service and it's still not done. One of the worst businesses I've ever dealt with! read more

Why even have a virtual line if the employees just allow people to come up to the register at will? Why is there only 2 employees when there's a line out the door? Nobody should have to wait an entire hour and a half to drop off equipment. read more

Horrible customer service and long waits 20 ppl lined up 1 customer rep in the store helping ppl. Waited 2hours I was number 14. Even the dmv is faster and more prepared to handle ppl read more

Wow. Not easy to work with. As long as you're signing up for new services, everything goes ok, but as soon as you stop a service they turn difficult. ABSOLUTELY NO COOPERATION or reimbursement for service terminated too late. I cancelled TV service 4 days into the new billing period, and they said "too bad, you have to pay for the whole period, even though you stopped TV service." Not only NOT GOOD, they're BAD to work with -- as in, they will not work with you. read more

Nathaniel went above and beyond to our service up and running great! Haven't had any trouble since.

Good lawd...Spectrum sux in every town. Hour wait just to give them their own equipment read more

Spectrum's internet is horrible! Constant interruptions with internet. Customer service is appalling. Don't buy anything from Spectrum unless you want to be screwed over!!! read more

One more complaint against Spectrum. We cancelled our internet service with them two days into the next billing period because their bill was deceitful about when the period ended. They had an autopay set up before that, but they didn't charge it. Six weeks later, we started getting overdue bill letters. We had to pay $79.95 for the month of service that we didn't use at all, just because we didn't CALL to cancel until two days in. Our cutover happened almost a week prior. No proration, no write-off because we didn't receive the service, just 'I'm sorry.' I'M sorry we ever did business with such an unethical company. Won't make that mistake again. read more

I was told that my installation appointment would be between 4 and 5 PM and nobody showed up. After calling customer support they let me know that they needed to come out and determine via a field survey if they could provide service to my home. Incredibly frustrating as a business owner who works from home. Lack of communication, professionalism, and now I'm waiting (for an undetermined amount of time) to find out if they can provide service to my home. read more

We recently moved to Grand Junction and needed internet service. Spectrum was recommended by our rental agent. First it was difficult getting things set up. A technician had to come fix our box. Then there were numerous times I needed technical help. On one of those calls I ended up in the sales promotion department again. That rep badgered me into signing up for a "land line" that would reduce my total bill by $5.00. I just got my bill. It went up by $15.00 plus the one time charge to hook up. So I called Spectrum to complain and ask that the "land line" be removed. That shot my bill up by $30! What a bogus company. They refused to refund anything or honor the first deal I had for just the internet. Don't sign up for anything on Spectrum 'Find another company quick! read more

Took about two hours just to pick up a modem and router. There has to be a better way.

Worst company in the world. Tried to cancel and they posted the cancelation 1 day later which put me in the next billing cycle. Then they billed me for and additional month. $50 for which I received no service. read more

Clear your schedule if you need to come into this store. You'll be waiting for hours even if you only have to drop off your equipment! I can see why this store has a one star review, I am joining the club! read more

DON'T USE THEM. Billed for a service they couldn't connect. Constant transfer to try to fix the problems.

zero stars if that was possible this place is awful. 15 people on the waitlist and one person working. 2 other employees appear and disappear and help no one. read more

I have waited for over 5 hours to be helped and others in the lobby have been here longer. They have only helped 4 people seance they opened at 10 am it take too long to activate a phone and for those of us that have been here for 5 hours or more are not help and are told that the ones that have an appointment are more important that ones that are sent to just make an simple exchange. read more

Watch your statements closely. I sent a phone back, they charged me for three lines one month, then charged me for two lines for 6 months after that. I only have one line. Their "policy" is to only refund 2 months. Also, they charge more on their internet every few months and they do not tell you they've changed pricing. read more

If I could give zero stars I would. Aside from your connectivity issues, I was just asked to wait up to two hours IN PERSON to simply drop off equipment. Can't wait for my StarLink to arrive. read more

my wife and I signed up for two new lines with Spectrum. we ordered a android phone for her and I used an older lphone. upon receiving the android we called tech support to help set the phone up. while trying to set up the phone we realized the technician had no clue and was not familiar with this phone's operation. so we though we would try to set up the phone up ourselves. after thirty days of struggling to understand how to use this phone we gave up and tried to return the phone and buy a phone we could use. after many hours of getting the runaround , we were told you can't return the p.o.s. phone. very unhappy. will switch carriers. be aware of spectrum and their policies read more