Amazing, absolutely amazing customer service. They were backed up but still got me in and got my…read moreHDMI port fixed on my PS4 in 2 days

The two gentlemen that helped us fix my boyfriends phone were super nice and helpful! They gave us…read morea great price on his new iPhone 11 screen and we also got two new cases for an amazing price! I would recommend going to them to a friend!

Store is understaffed; wait times are long, and the reservation system is basically worthless…read morebecause they're constantly booked. Spectrum's robo-operator is pretty dumb: I wanted to exchange my router, and it told me to "turn it off and on again." Why four stars? One employee at this store was truly wonderful. Dana was very friendly and got me in and out very quickly with no headache. The new router and modem literally quadrupled the throughput of my WiFi signal. I wish that everyone could have the experience I had; I had to walk in just as they opened their doors on a Sunday to get helped so quickly. It was such a relief to not have to wait, I had to call it out. Thank you, Dana!

Over one hour wait while there are THREE employees standing about chatting .. ignoring customers…read morecompletely ..

My apple cube wasn't working and I was flying out of Jct. the next morning. I didn't know if there…read morewas an apple store in town. Saw the Verizon store and took a chance. Paul, the general manager greeted me at the door with a mask on though most of the customers didn't have masks on. I told him my problem and he said he would give me a cube and didn't charge me. We checked it out and it worked. That was very nice of Paul to give me one free of charge and help me out so quickly. He deserves a pay raise! Thanks again Paul.

Worst customer service ever. Billed me for TWO phones and never received my money back despite…read moreproviding proof that my defective phone I had for 7 days (paid in full) was delivered to their center in TX. 30 hours of waiting in line, customer service and calls. The manager treated me like a thief. Used profanity in the parking lot. Proof that all you are is a number, not a person. I cannot wait to move my service to Spectrum.

Jack was super helpful with a couple of things that were way over my head! He has patience and…read moregood at getting to the bottom of things! Thanks Jack!

Visited again so my wife could upgrade her phone. McKayla helped us and made the process easy and…read morequick.

We were T-mobile customers for 2 years. It started out great!! Service was very good the selection…read moreof phones and accessories good. The people were very helpful. The value was very good. But then,,,, cell signal would become sketchy and at about the same time the bill started to go up. I asked about the bill and was never given a good reason why. Enough was enough for me, I don't mind paying for something,, but I want what I pay for.

Tmobile is the best phone and internet service I've found. I switched from Tmobil to Spectrum and…read morefound out how bad Spectrum is. I'm back with Tmobil and will never switch again