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    Services - Spectrum

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    Outside. Storefront. Located in the New Hope Commons shopping center near I-40 and 15-501 (I-40 exit 270).
    Daniel B.

    First, I very rarely leave one-star reviews. I visited this Spectrum store twice in three days and both visits were a waste of time. All I wanted to do was return equipment, but this store wasn't accepting any equipment. Instead, during both visits, I was directed to The UPS Store across the street. The UPS Store across the street was closed during both of my visits to this Spectrum store. I was, however, able to make it to a different location of The UPS Store than the one this Spectrum store recommended. It's The UPS Store off I-40 exit 276 on Fayetteville Rd: https://www.yelp.com/biz/the-ups-store-durham-5. I made it to that UPS Store just before they closed. The employee there asked me, "Spectrum sent you all the way over here?" You can return Spectrum equipment at any UPS Store. They pack and ship it for you. I received both a physical and emailed return receipt. I changed our Spectrum plan at home. As a result, there was some equipment we no longer needed. The Spectrum agent that helped me change our plan (over the phone) told me to return the unneeded equipment within 14 business days to my local Spectrum store. The "Local Spectrum Store" listed on the bottom of our monthly Spectrum bill is this one at 5446-A New Hope Commons Dr, Space 11, Durham, NC 27707. My first visit was on a Sunday. As soon as we entered and an employee saw we had equipment in-hand, he told us their systems were down and to go to The UPS Store across the street. Since that UPS Store was closed, I decided to wait a couple days and return to this Spectrum store when their systems were back up. I returned the following Tuesday. A different employee did the same thing to me except he didn't tell me that their systems were down. He didn't give me a reason why they weren't accepting equipment returns. All he said was they didn't accept equipment returns and to go to The UPS Store across the street instead, except they had already closed for the day. It shouldn't have been that complicated. I should be able to return Spectrum equipment at a Spectrum store, especially since a Spectrum agent told me that is what I had to do, and this specific store is listed on my bill. Come on, man. What's with the runaround? I've been a Spectrum internet and TV customer in the Chapel Hill-Durham area since June 2020. I've also been an Xfinity internet and TV customer in Atlanta since the early 2000s. To Spectrum's credit, until now, Xfinity was definitely the better value. After changing my plan, Spectrum *may* now be the better value. About every year since forever, I've had to play the game with these cable companies to find promos, discounts, bundles, etc. to not get gouged on my monthly bills. After communicating with, I kid not, five different Spectrum agents in a single day, I was able to get our monthly bill down from $211.62 per month to $121.18 per month. I only had to pay the $211.62 price once. It occurred in the month after our last promo expired. Before, we had been rolling along at about $191.29 per month. The $121.18 per month is good for 12 months only. With Xfinity in Atlanta, I've been rolling along at $178.67 per month with faster internet (Xfinity gig-speed vs. Spectrum "Internet Ultra" 500 Mbps) and more live and on-demand TV and movie content (e.g., Peacock Premium included). The reasons I was able to get our Spectrum bill down are: 1. I asked to speak with the cancellation department. They can find more and better ways to save you money than the regular billing department can, but you have to request to speak to them. 2. I dropped our Spectrum TV Select plan, which was $84.99 per month, and replaced it with the Spectrum TV Choice 15 plan, which is $__.__ per month. The Choice 15 plan is great because my wife and I can pick which 15 channels we want. We can also swap channels into and out of the plan. Most people don't watch most of the dozens or hundreds of channels they get. That system was/is outdated. 3. I dropped our Spectrum Receiver, a.k.a. the "HD box," which was $10.99 per month. This was the equipment I returned (plus the remote control that went with it). Instead of using the HD box, I just stream TV using the Spectrum TV or mobile app or https://watch.spectrum.net/livetv on a computer or tablet. With Xfinity, we still have a box and remote with various features (e.g., X1 platform, voice activation, DVR, apps) and again, more channels and content than Spectrum. This is why above I said, "Spectrum *may* now be the better value." We're currently paying more for Xfinity, but we also get more. My tune may change when my next promo(s) with Xfinity expire. Cable plans and packages constantly change. You need to stay on your toes to make sure you're getting the best deal and not getting ripped off by these monopolies.

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    4 years ago

    Horrible customer service. They need a better check in process and more attentive staff. You will probably waste your time here.

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    Review Highlights - Spectrum

    by both replacing our modem AND re-configuring the modem's connection into our Media panel via its proper input.

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    Element Integration - Theater for Christmas!  What a fun project. Everyone is so excited.

    Element Integration

    (17 reviews)

    Our home was custom built and our builder used the main, most established, premier A/V company in…read morethe area (at the time!) but they are now way past their prime! I had a 10 year old whole house system (audio, visual, security and cameras, intercom with doorbell, lighting and internet) I'm not exactly sure what happened with that company over the years...the service got increasingly worse (they did not fix issues and most of the time just caused other problems), the turnover of technicians was high because I started to see a different one every time they sent somebody. We were not only unhappy with the service but we had an outdated system. Their update solution was sooo expensive and still not ideal! I started the search for another company. I was going to get several estimates but I immediately stopped my search after the first meeting with Element Integrations. The first guys I met used to work for the company that we were leaving. I knew these guys-they were installers/technicians when my house was built 10 years ago. It was like a reunion-I was so happy to see the guys that were around when I was happy. I felt confident these guys knew what they doing (many years of experience) and that they would take care of us and our system. I knew all those nice, knowledgeable, service-oriented guys who left the previous company went somewhere! The best guys who left there are here at EI! EI upgraded my system, fixed the bugs and cleaned up some messes left by the other company! Everything works, consistently and is easy to use! They are there if I need them, even if I just have a question, and they get to me quickly if I need service (which hasn't been often!) If you are looking for a company for integrated audio/video and technology just start here and save yourself some time, money and aggravation!!

    I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

    True Alarms - Structured Panel Install

    True Alarms

    (2 reviews)

    Tom and his crew installed my rear surround sound speakers today. They listened closely to how I…read morewanted things done and made every attempt to satisfy my requests. The end result is clean, wall mounted speakers that are exactly where I wanted them. Tom and his colleague seem like excellent problem solvers and all around good guys. I should add that I initially met with another contractor who said what I wanted to accomplish, couldn't be done. Tom knows his stuff and made it happy. I've been enjoying my new surround sound all evening. My wife...not so much but she agreed to it so we're all good. I highly recommend True Alarms.

    We have used Tom and his crew from True Alarms for several services including an alarm package,…read moresecurity cameras, built in audio speakers, and a driveway alarm. All of these functions were programmed into applications that can be managed from our smart phones. Having recently moved here, I found True Alarms from Internet research. Tom serves our community as a fireman, and his business is local as opposed to other corporate options. I couldn't be more pleased. Tom and his partner are outstanding professionals who know their craft. They are always on time, and go the extra mile to make sure everything works as promised. Their services and prices are very reasonable. We have trusted them implicitly with our home security. It's an honor and pleasure being a client of True Alarms. We will continue to use them for whatever home security and electronic services that arise in the future.

    Spectrum - isps - Updated May 2026

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