DO NOT go here without an appointment. Appointments can be made online. We were just turning a box in and we waited OVER 2 hours !!! They had only 2 or 3 people working. I found it interesting that they had what appeared to be one person who was just translating. We are moving away from Spectrum and this is one of the reasons why. read more

I walked in without an appointment. After the appointment crowd thinned out, several counter spaces staffed by employees seemed to deliberately slow down and made the remaining 7 of us wait to be called. A lot of talk took place among employees for several minutes, none of it actually helping the remaining customers, ( ones without an appointment). When I finally got my turn, guess what?...the offered me a price reduction. I refused. I'm tired of my Spectrum bill CONTINUALLY going up and up and up! It's highway robbery on a routine basis and it never stops. Get an introductory rate? Steel yourself because after that ends the rate hikes are coming. Remember, this is the company that charges for a WIFI signal. Next thing you know, they'll figure out how to charge you for just minutes of use. I am relieved to not be UNDER THEIR THUMB ANYMORE. I will do without if I have to....because I'll NEVER return to them for ANYTHING! read more

The first week of October we stopped into the Spectrum store in New Hope Commons and we were assisted by Lanitra Moton. We had questions about our new service and at that time we also decided to switch over 2 cell phones from AT&T to Spectrum due to the price point. So far, the phone service has been excellent although we do live within the city limits of Durham. The TV service has been about 95% OK, so I would like to thank Lanitra for her in store service and EXavier the technician who came to the house to work on the cable. read more

Needed to drop off old equipment 2 hour wait with fellow refugees Combined with their constant outages and expensive fees Worse than the DMV read more

I was going to buy three phones today until I heard a store representative be rude to a customer that let her know that he's been there for about 15 minutes waiting and she said OK thank you for your feedback and then she said loudly and rudely anyway back to what I was saying and I was standing a few feet away and I heard that and I thought that was pretty tacky and rude so I'll go someplace else. She look like the manager too read more

Their in-store internet is the completely nonfunctional. I just had to drop off equipment after upgrading my internet, and I waited an hour before they told me I could get better service by going to UPS. read more

First, I very rarely leave one-star reviews. I visited this Spectrum store twice in three days and both visits were a waste of time. All I wanted to do was return equipment, but this store wasn't accepting any equipment. Instead, during both visits, I was directed to The UPS Store across the street. The UPS Store across the street was closed during both of my visits to this Spectrum store. I was, however, able to make it to a different location of The UPS Store than the one this Spectrum store recommended. It's The UPS Store off I-40 exit 276 on Fayetteville Rd: https://www.yelp.com/biz/the-ups-store-durham-5. I made it to that UPS Store just before they closed. The employee there asked me, "Spectrum sent you all the way over here?" You can return Spectrum equipment at any UPS Store. They pack and ship it for you. I received both a physical and emailed return receipt. I changed our Spectrum plan at home. As a result, there was some equipment we no longer needed. The Spectrum agent that helped me change our plan (over the phone) told me to return the unneeded equipment within 14 business days to my local Spectrum store. The "Local Spectrum Store" listed on the bottom of our monthly Spectrum bill is this one at 5446-A New Hope Commons Dr, Space 11, Durham, NC 27707. My first visit was on a Sunday. As soon as we entered and an employee saw we had equipment in-hand, he told us their systems were down and to go to The UPS Store across the street. Since that UPS Store was closed, I decided to wait a couple days and return to this Spectrum store when their systems were back up. I returned the following Tuesday. A different employee did the same thing to me except he didn't tell me that their systems were down. He didn't give me a reason why they weren't accepting equipment returns. All he said was they didn't accept equipment returns and to go to The UPS Store across the street instead, except they had already closed for the day. It shouldn't have been that complicated. I should be able to return Spectrum equipment at a Spectrum store, especially since a Spectrum agent told me that is what I had to do, and this specific store is listed on my bill. Come on, man. What's with the runaround? I've been a Spectrum internet and TV customer in the Chapel Hill-Durham area since June 2020. I've also been an Xfinity internet and TV customer in Atlanta since the early 2000s. To Spectrum's credit, until now, Xfinity was definitely the better value. After changing my plan, Spectrum *may* now be the better value. About every year since forever, I've had to play the game with these cable companies to find promos, discounts, bundles, etc. to not get gouged on my monthly bills. After communicating with, I kid not, five different Spectrum agents in a single day, I was able to get our monthly bill down from $211.62 per month to $121.18 per month. I only had to pay the $211.62 price once. It occurred in the month after our last promo expired. Before, we had been rolling along at about $191.29 per month. The $121.18 per month is good for 12 months only. With Xfinity in Atlanta, I've been rolling along at $178.67 per month with faster internet (Xfinity gig-speed vs. Spectrum "Internet Ultra" 500 Mbps) and more live and on-demand TV and movie content (e.g., Peacock Premium included). The reasons I was able to get our Spectrum bill down are: 1. I asked to speak with the cancellation department. They can find more and better ways to save you money than the regular billing department can, but you have to request to speak to them. 2. I dropped our Spectrum TV Select plan, which was $84.99 per month, and replaced it with the Spectrum TV Choice 15 plan, which is $__.__ per month. The Choice 15 plan is great because my wife and I can pick which 15 channels we want. We can also swap channels into and out of the plan. Most people don't watch most of the dozens or hundreds of channels they get. That system was/is outdated. 3. I dropped our Spectrum Receiver, a.k.a. the "HD box," which was $10.99 per month. This was the equipment I returned (plus the remote control that went with it). Instead of using the HD box, I just stream TV using the Spectrum TV or mobile app or https://watch.spectrum.net/livetv on a computer or tablet. With Xfinity, we still have a box and remote with various features (e.g., X1 platform, voice activation, DVR, apps) and again, more channels and content than Spectrum. This is why above I said, "Spectrum *may* now be the better value." We're currently paying more for Xfinity, but we also get more. My tune may change when my next promo(s) with Xfinity expire. Cable plans and packages constantly change. You need to stay on your toes to make sure you're getting the best deal and not getting ripped off by these monopolies. read more

Spectrum - Outside. Storefront. Located in the New Hope Commons shopping center near I-40 and 15-501 (I-40 exit 270). - Internet Service Providers Near Me - Durham, North Carolina

See all

Spectrum internet at Lake Gaston is terrible. 3 day outage so far and counting and they keep closing ticket without resolution. You call and get a person in a call center that only knows what he/she is reading. You can't talk to a person in the region and to top it off after 3 days I finally can schedule an appointment in two days. This is an awful business model. Customer service is just plain bad. read more

The absolute rudest person I have ever met "helped" meShe refused to look at me and texted all during our entire contact! How can someone like that be an employee there??? read more

It's amazing to have such a large space for such little brain power in here. Everyone who works here is actually stupid. They confer among themselves to figure out anything at all, and type it in to their comically tiny computer screens. Oh, but what if you could sign up for our cell phone plan? Probably not! It would be nice if this is just the place to dump your old cable modem and etc hardware, and be gone. But no, they won't take it. You have to go to a UPS Store, which has much nicer and smarter employees. read more

This review applies to my Spectrum SERVICE VISIT & TECHNICIAN today in my 27713 neighborhood: While I usually receive what I consider to be satisfactory Service visits from Spectrum technicians, the service that I received from my technician today--Leonidas--is undoubtedly the most comprehensive that I can recall (Note that my original service request was simply to restore consistent landline Voice/phone service to our home, which would likely involve upgrading our older Voice modem with a newer unit). Yes, my modem did need to be replaced, but only after Leonidas first insured that the cable service that fed my phones was up to par... which he did in a thorough, step-wise manner (see below). Then, after addressing our original phone issue, he went the extra mile by insuring that our TV & Internet services were up to par, as well. Here is a summary of his methodical approach to our job: * He first checked for adequate signal-delivery at the Spectrum tower in the easement at the front of our property, and replaced some connection hardware to enhance our service signal. * Then, he checked the signal integrity at the cable junction box attached to our house... where he again replaced some connection hardware. * Then, he moved to our interior, whole-house Media control center, where he repaired our phone issue (inconsistent dial tone)... by both replacing our modem AND re-configuring the modem's connection into our Media panel via its proper input. * Then, I asked how I could access certain on-screen program info for two of my TVs via my Spectrum remote control units. He not only demonstrated how to do it, but also replaced the wall unit cable connection hardware for one of my TVs (plus, advised me to remove a splitter that I had been incorrectly using, which could well have been creating interference in my service connections). * Finally, in running some meter checks of my Internet performance, he discovered that those signals were not up to par. So, after methodically insuring that I had reliable connections at both my personal modem & its cable connection at the wall unit, he discovered that my personal modem was defective... thus requiring replacement with a new Spectrum unit (in addressing the wall unit connectivity, he also had to work in a very confined work space). In summary, Leonidas not only competently remedied our landline phone service, but proceeded to insure that our other two services (TV & Internet) were also functioning at acceptable levels. He ended up spending 2.5 hours on our job, and left us with what I anticipate will be the best condition that our Triple-play services have been in for a very long time. Thus, I wish to salute his work ethic, initiative & competency, and hope that his superiors will do the same. While I consider our Spectrum Triple-play subscription to be relatively expensive, their home Service has generally been fine, highlighted by my technician's outstanding performance today. read more

Spectrum SUCKS BIG TIME! I canceled my subscription to go with Frontier. I had already paid for the month of July 2025 was due a partial refund. Since then they are telling me I'm using their services but I no longer have their services, I was told to return the devices by August 2025 but they're still charging me. Switch to another service and leave Spectrum. On a scale of 1-10, negative 17 read more

The employee who helped us was great! Not only was she friendly, but she was super helpful! read more

Spectrum - Internet Service Providers Near Me - Durham, North Carolina

I had Spectrum Internet 500MB service in 2021 for special price $30 for 4 years. In three years they raised to $50. One year after they changed it to $85 for 500MB line. They never notified me that charges going up so I can cancel service before they raise the monthly charges. Google and othe companies provide 1000MB line for $70 or less. Durham, NC. read more

Do not use them. In May of 2023 we verbally cancelled all tv service and only wanted internet and were assured that it was cancelled. We were told where to turn in the box and they did receive it. We never got a statement and they have been charging us $31 a month for something we don't even have a box to use. Tried getting on to see account and they had email address wrong, phone number wrong and they said fixed it but went right back to same way. They are not even listening to us. They got the box, why would we keep tv with no box. It is just a way for them to screw over people on social security and don't know how to use their website. read more

Employee was a power tripping ass. Just tried to return router after cancelling my service. Store employee refused to take it without my getting in a 20 person line. Threatened to charge me anyway. Horrible read more

i've come full circle! after 20+ years, grudgingly, with them.... a month of frontier fiber made me appreciate what i had. i purchased 2gb fiber from frontier for $74... spectrum caps out at 1gb. after a month of on/off/rebooting 7-8 times a day... i'm dumping them for the joys of spectrum. happy to talk with live cs agent who understands my problem & can send a tech without having to wait on phone for 45 minutes. happy for brick & motor location(s) where i can exchange equipment. happy with phone agents that will work with you if u have a billing issues.... see ya frontier.... ur the worse! read more

Horrible reps. Went in twice yesterday to try and upgrade my phone. First guy was polite but told me the wrong information. Came in a second time later that day to try again and got a very rude lady. She too told me the wrong information and was horribly rude. They need to pay their store employees better to attract better talent and do a better job keeping their employees informed. If it wasn't for the fact they have the best deals in wireless I would ditch them and never look back. read more

Boy did they mess up our cell phone service! Addresses were wrong, cost was way too high, and they didn't connect it to our internet package although we get it all from Spectrum. The store employees are hopeless - every time we've been there we find them incompetent and unconcerned about their customers. Spectrum online, which we finally phoned, had employees who are both competent and courteous. They are currently sorting out our mobile phone mess. Avoid the store! Call Spectrum instead if you want decent service. read more

This company made me feel as though I could never get in contact with them in a timely manner, and then sold me a phone without telling me I had a two week period to return it. Unfortunate experience. read more

Every time I come here it's a line and the workers are slow and unpleasant. Please fix your pay Kiosk because obviously our employees don't wanna be here or help us. All of the employees are very unpleasant including the manager on staff date is June 10th. 12:54 so everyone that work this day they need customer service skills because when corporate was hear they were everything and more maybe corporate should make more visits to this store specifically read more

Spectrum is the worst provider I've ever had. Every year I am signed up for services I never asked for, and this year I was charged almost 200 dollars a month for 2 months because they were charging me for two separate internet bills. I despise Spectrum, the only reason I use it is because I have no other choice. This company is deliberately incompetent to the point that it's almost not worth the effort to correct all the extra charges they give you. Between the constant outages and random charges, If you have no other option but to use spectrum where you live, you would be better off using your phone as a hotspot read more

Spectrum internet is worse than the dial-up connections I had on AOL in the '90s. Seriously, that was more reliable than this service. I'll try to do something that needs to access an online server, and get the message "You're not connected to the internet." I look at the status on the iPad's menu, and, actually, I AM connected. I have learned that if I run the SpeedTest app, this usually allows other information to piggyback on the testing connection, because they want their numbers to look good. (This is like VW and DieselGate. They're just giving good service when speed testing is happening.) The initial price was OK, but it's now at the standard rate, and not worth the price, but I have no option other than a wireless connection. I'm looking into business-class internet from a different provider, since the residential service is locked in to Spectrum. Google Fibre can't arrive fast enough for me, and I HATE Google! They recently came out and updated the connections to my house, but the speed of the service is still slow, still loses connectivity, and still requires me to hide usage as testing in order to get even mediocre results. read more

If you are trying to return equipment save yourself an hour or more and just go to the UPS.

Customer Service was fine - however the check-in process is a bit of a mess that needs some work by the store owners. It was my first visit, I didn't know you have to check in. I overheard another customer in line mention it then I followed someone else to the check-in computer who wasn't aware either. The person ahead of me had to check in because the payment kiosk wasn't working and she was struggling to get checked in. When it was my turn to check in the computer screen wasn't working correctly (it wasn't responding to touch completely), so what should have been a 30-second process ended up taking a few minutes to complete. Other than that, things went ok. I also liked that when I had to leave and come back in a few minutes because I wasn't added as an auth user on the account (yet) that I didn't have to re-do the check-in process once I was added onto the account. read more

If you WFH or need reliable internet STAY AWAY. Just got the service yesterday. Could not do the install myself, then the tech comes and the internet works for only a couple of hours and they cannot get anyone to my place until middle of the day Monday? Completely unacceptable. read more

Spectrum has lied to me twice now, when I ask them to cancel my service. They say that they are canceling it, and then they don't. The second customer service person promised me a confirmation email cancelation with in 15min. No email. They also fail delete the balance on my account, caused by them not canceling service. They intentionally lie and don't cancel customer's service to try to squeeze every last dollar out of people. Spectrum is taking advantage of under privileged people who don't have the bandwidth or time to sit on the phone with customer service. I dread having to call for a 3rd time. "Not good" isn't an adequate label for my rank of their abominable company. read more

Beware Spectrum billing policies created to price gouge regardless of your best efforts to reduce your bill. Their Rep told me my only recourse to a $14/month rate increase was to cancel tv service. I canceled, but not within their "required" monthly billing cycle so they billed me for the FULL rate! read more

Can you say monopoly? When you're the only derive available, I guess your service and customer service don't matter... I've waited for over 45 minutes in the store only to be told, you can't return your items here. You have to take them over to UPS... if you're not taking returns for your own products, maybe put a sign on the door so you don't waste peoples day. read more

My fiancé switch his moblie service phone number to spectrum so we had to come to the store to get a sim Card for his phone they only had two people working in store this ridiculous read more

I wish I could give this place zero stars. I rather eat dog shit than getting spectrum services again. Terrible customer service. Been in contact with spectrum for months trying to sort of the fraud they have committed against me. I put in a Better Buisness bureau complaint and they are still taking their sweet time to help me. I've been transferred over and over and over again over the phone. I fucking hate spectrum. They will never get another penny from me and when this is all over I'm gonna share my story soo others don't get spectrum services as well. Spectrum is a joke. Fuck spectrum. read more

one of the worse companies I have ever dealt wit. my bill doubled and when called to inquire about i, I was told I was on a promotion for two year. I have never had any other company but Spectrum. I moved in my home thirty years ago. What a rip off. Don't even consider doing business with them. read more

Not even a freaking star! Horrible customer service. Literally throw my product to the desk. And while checking out, he thought it'll be best throwing it to me instead of handing it to me in the hand. I won't ever go to that store. They show you the definition of bad customer service. They are all lazy and when you ask them a question they breathe heavily. And don't even ask you first how you are they just sit there and look at you. Not even stating the conversation! I don't recommend it at all! You should definitely go to another store. read more

Frequent and unannounced service interruptions. No pro-rating on cancelled service (use one day of a month before moving, and they will not refund you for the unused 29 or 30 when your service is switched off). Customer service is non-existent. If you have any other option than Spectrum, take it. If not, ask yourself how badly you need internet or cable. read more

Easy set up of internet service and their $29 special was awesome. Equipment pick up was smooth and easy. Definitely a big improvement over that service provider I had before - you know who I'm talking about! read more

This location is the worst one that I have been to. Customer service is horrible. The representative stopped me right inside the front door to tell me that they don't accept equipment returns nor did they have the new equipment I was supposed to pick up. I was sent there by the customer service representative that sold me the service. Over an hour of driving for nothing. If there were other options in my are, I would get rid of this company and their services. No appreciation for customers at all!!! read more

We switched our Spectrum Cable+Internet plan to a Spectrum Cable+Internet+Phone plan. During the one month transition, I had to make 18 calls and have 3 technicians come to our house. - Two out of 3 new cable boxes were bad. - The equipment at the street was bad. - The cable from the street had to be replaced. - Repeated downloads/updates because their equipment was not working/communicating properly. For 10 days, 3 of the 4 cable boxes would not work. For 13 days, the main TV blacked out every 2 minutes. Spectrum considers that 'uninterrupted' TV service and refused to issue a credit for the TV service problems. Time to give AT&T a try. read more

THE SERVICE & PRODUCT ARE JUST OK. However, if you regularly have more than an hour wait to speak to a CSR, there should be adequate seating to accommodate those willing to wait. Too many seniors standing or uncomfortable waiting just to speak with a representative. read more

Very misleading ads on internet. $49.99 TV turns into $59.99 + $22.00 broadcast fee = $85.00/mo fee. New math, I suppose. I eliminated their other services but I thought I would investigate using their tv package. But they are the same thing as before. With so many other available options, I leave disatisied. Again. read more

They don't deserve that star, but I am obliged to give it to them to share this review. They are the worst, they don't care about customer service. They lie about offers and promotions. So expensive for the internet they provide. Any other provide will be better than them. Worst experience ever. AVOID THEM AT ALL COST. read more