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Updated 1 month ago

Services - Spectrum

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Outside. Storefront. Located in the New Hope Commons shopping center near I-40 and 15-501 (I-40 exit 270).
Daniel B.

First, I very rarely leave one-star reviews. I visited this Spectrum store twice in three days and both visits were a waste of time. All I wanted to do was return equipment, but this store wasn't accepting any equipment. Instead, during both visits, I was directed to The UPS Store across the street. The UPS Store across the street was closed during both of my visits to this Spectrum store. I was, however, able to make it to a different location of The UPS Store than the one this Spectrum store recommended. It's The UPS Store off I-40 exit 276 on Fayetteville Rd: https://www.yelp.com/biz/the-ups-store-durham-5. I made it to that UPS Store just before they closed. The employee there asked me, "Spectrum sent you all the way over here?" You can return Spectrum equipment at any UPS Store. They pack and ship it for you. I received both a physical and emailed return receipt. I changed our Spectrum plan at home. As a result, there was some equipment we no longer needed. The Spectrum agent that helped me change our plan (over the phone) told me to return the unneeded equipment within 14 business days to my local Spectrum store. The "Local Spectrum Store" listed on the bottom of our monthly Spectrum bill is this one at 5446-A New Hope Commons Dr, Space 11, Durham, NC 27707. My first visit was on a Sunday. As soon as we entered and an employee saw we had equipment in-hand, he told us their systems were down and to go to The UPS Store across the street. Since that UPS Store was closed, I decided to wait a couple days and return to this Spectrum store when their systems were back up. I returned the following Tuesday. A different employee did the same thing to me except he didn't tell me that their systems were down. He didn't give me a reason why they weren't accepting equipment returns. All he said was they didn't accept equipment returns and to go to The UPS Store across the street instead, except they had already closed for the day. It shouldn't have been that complicated. I should be able to return Spectrum equipment at a Spectrum store, especially since a Spectrum agent told me that is what I had to do, and this specific store is listed on my bill. Come on, man. What's with the runaround? I've been a Spectrum internet and TV customer in the Chapel Hill-Durham area since June 2020. I've also been an Xfinity internet and TV customer in Atlanta since the early 2000s. To Spectrum's credit, until now, Xfinity was definitely the better value. After changing my plan, Spectrum *may* now be the better value. About every year since forever, I've had to play the game with these cable companies to find promos, discounts, bundles, etc. to not get gouged on my monthly bills. After communicating with, I kid not, five different Spectrum agents in a single day, I was able to get our monthly bill down from $211.62 per month to $121.18 per month. I only had to pay the $211.62 price once. It occurred in the month after our last promo expired. Before, we had been rolling along at about $191.29 per month. The $121.18 per month is good for 12 months only. With Xfinity in Atlanta, I've been rolling along at $178.67 per month with faster internet (Xfinity gig-speed vs. Spectrum "Internet Ultra" 500 Mbps) and more live and on-demand TV and movie content (e.g., Peacock Premium included). The reasons I was able to get our Spectrum bill down are: 1. I asked to speak with the cancellation department. They can find more and better ways to save you money than the regular billing department can, but you have to request to speak to them. 2. I dropped our Spectrum TV Select plan, which was $84.99 per month, and replaced it with the Spectrum TV Choice 15 plan, which is $__.__ per month. The Choice 15 plan is great because my wife and I can pick which 15 channels we want. We can also swap channels into and out of the plan. Most people don't watch most of the dozens or hundreds of channels they get. That system was/is outdated. 3. I dropped our Spectrum Receiver, a.k.a. the "HD box," which was $10.99 per month. This was the equipment I returned (plus the remote control that went with it). Instead of using the HD box, I just stream TV using the Spectrum TV or mobile app or https://watch.spectrum.net/livetv on a computer or tablet. With Xfinity, we still have a box and remote with various features (e.g., X1 platform, voice activation, DVR, apps) and again, more channels and content than Spectrum. This is why above I said, "Spectrum *may* now be the better value." We're currently paying more for Xfinity, but we also get more. My tune may change when my next promo(s) with Xfinity expire. Cable plans and packages constantly change. You need to stay on your toes to make sure you're getting the best deal and not getting ripped off by these monopolies.

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2 years ago

If you are trying to return equipment save yourself an hour or more and just go to the UPS.

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AT&T Internet

AT&T Internet

(73 reviews)

PLEASE READ. If you live in or around Raleigh, don't fall for the guys and girls with tablets…read morecoming around. Or at least some guy named Brandon (?). He is a manager of some sort. We signed an agreement for bundled service at a set price that we were very happy with. Wow did the nightmares start after that. DO NOT TRUST what they have you sign. Ours turned out to be useless. He didn't run anything through correctly, ATT&T depts don't let you email what you signed, they just tell you what they can see on their end. We spent no less than 10 hours on the phone over 2 weeks with dept after dept in a bureaucratic mess. I felt bad for the call center people who tried very hard but are stuck with what they are allowed to do even when they try to fix it and understand the ridiculousness of what happened. They said it's an issue with these neighborhood sales. You are taking a bet that any of it will actually stick. The useless contract you sign doesn't seem to go beyond their tablets. They either have to enter the deals they promised you later or you will just get a zero discounted, way more than whatever company you gave up, crazy bill. And then another and another in a short time. I am looking clearly at exactly what we signed but no one can do anything about it. And they do not accept emails. Minimum 2 hours at a time on the phone. Almost every day. Told repeatedly it's being escalated. Only to start over with the next agent/higher dept. Never fixed. No accountability. Ghosted by the manager who only left us with a girl he was training's number. She (Areli) seemed sweet but stopped responding when I said the department I was talking to was asking for his full name and contact information so they could clear this up. He clearly told her not to give it. Left decades with Verizon for this absolute nightmare that we still can't get out of.

I left TMobile for this trash. As bad as it gets. I have been trying for four months to get my sign…read moreup offer register, and up and running. For four months I have been getting the runaround and it's one excuse after another. I have tried many different ways to reach customer service and all of them are just a pack of liars and this is not a Professional company. It's operates every bit a criminal enterprise

Spectrum - isps - Updated May 2026

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