The is a review for spectrum formally known as twc. They will remove channels from you if you call to much for service problems. They now tell me I need to go up a tier but when i attempt to go up in the teir level my channels should be present for what I'm already paying. I plan on switching. Have only had the service for two months. Not very good. read more

Very disappointed with the service I received from Time Warner Cable. I ordered one package and when installation time came they upgraded me to a more expensive package promising me that I would receive a $300 rewards card in 4 to 6 weeks. I called on Monday the 1st of February spoke with Jody and she stated I would be receiving an email in two weeks from Time Warner Cable he instructions. After speaking with numerous employees numerous times not once was I told that I would not be receiving a $300 rewards card which is a visa that can be used any work visas accepted I was given the runaround and promised that it just takes time to get the redemption code and again it would take weeks before I would receive the card in the mail and my account of course had to remain in good standing for 3 months. February 26th I spoke with Jackie and she transferred me with ambrosia at Time Warner Cable . I need to speak with my supervisor and I will be calling you monday morning AT 9:30 AM with the redemption code mam. February 29th @ 2:38 p.m. I CALL TWC because I haven't heard from ambrosia , she never called at 9:30 . I spoke with Mike who informed me flat out that I was not qualified for that $300 Time Warner Cable rewards card and there was nothing they could do about it . that the salesperson that told me obviously lied to probably make the sale which I had already pretty much come to that conclusion all on my own . I informed Mike that I believe that to be fraud false advertising I was promised the service, I kept my end of the bargain and they did not and for a whole month they gave me the runaround believing that I was going to receive a $300 rewards card. Then I get my bill in the mail for $161 87 which is now $55.00 more than what I was paying with my other service provider, I asked to speak to a supervisor he transferred me to Ron. Ron said pretty much the same thing that there was nothing they could do about it. Oh, but Ron, a Supervisor did say there was ANOTHER PACKAGE that would qualify me for a $300 rewards card but I would have to subscribe to the All premiums Channel package and that would bring my bill over $200 a month I cannot believe that Time Warner Cable has been in business this long and treats the customers in this way. I went from a $69 package to now $161.87 after being promised a $300 rewards card. Wow... and in order now to get it I have to purchase an all premium channel package at $200 a month. Wow... I explained to Ron that my husband and I are both disabled and cannot afford a $200 a month cable bill I never expected this from Time Warner cable, may be from your smaller cable providers but not from Time Warner Cable and I would hate to think that they are misleading other people into getting packages that they cannot afford with the promise of receiving a rewards card and that salesperson,? how many more like her are employed there doing this and she continues to do this to other people. How many more like her are employed there doing the same thing the poor innocent people . For one whole month I spoke with at least 7-8 employees associated with Time Warner Cable in reference to the rewards card and not once was I told I would not be receiving it. I feel like such a fool but I hope others will read this will think twice before believing what they are promised over the phone by a salesperson just trying to make her quota. read more

Terrible. They increased my internet premium by almost 30$. I was surprised when I paid the bill. Talked to the teller but look like he did not care. So, I paid the bill and cancelled the service. Not a very good experience. read more

This review is for Spectrum corporate, not necessarily just the Port Aransas office. Our home in Port Aransas was hit by Hurricane Harvey in late August 2017. Spectrum did issue credits in that first month given there was no power on the island and usage. The following month we still had no power at our home and it looked like it could be awhile. I called to explain this and see about getting the account inactive or on hold until we could resume our service. I was told they would put in for that credit and inactivate the account. I received another bill that showed no credit, and billing for the next month. I called again and was told the account would be inactivated and that they would put in for the credits. The account was inactivated at that time. They continued to charge our account with no credit ever given after that first month. I have talked to supervisors that will not go back and give credit for these months because they do not show a "seasonal hold". Needless to say, I am no longer a Spectrum customer and want those to be aware of their horrible customer service. We just got power back to our home in February 2018, yet they still refuse to credit the account. read more

I was very disappointed with Time Warner . I really wanted their business, but they didn't want mines. Well at least that what I felt. Customers are not first , it's all about them. I will not recommend Time Warner to no one. I will not go into details. I can only say I work hard for my money and I'm not going to give it to a company who doesn't care for their customers. read more

It was pretty crowded when I came, I guess because it was on the weekend. I kind of feel harassed when ever I come here, because they always offer you things, when all I want to do is deposit money. read more

if i could give them no stars i would!! i have been calling for a month and a half to get a contractor to come out and change out some existing wiring on my property. every time i call i get transferred 3 or 4 times, i get the run around about how sorry they are that it is taking this long, they put in a "ticket" which is bull shit because no one ever calls me back like they say they are going to do and then when i call somehow the ticket has been closed before anything or anyone has called me!!! very annoying. so they put in an "escalated ticket" but once again those tickets have magically been closed....with out a phone call or any notification. so we finally got a date that a contractor will be out and who shows up? a programmer from spectrum!!! ughhh so he called his supervisor and informed him what was going on and once again spectrum said they would call me and let me know when someone would be out here. this time we actually got a call and a time.....today between 3 and 3:30 pm....well its 4pm and no one has called and no one has came out. yall are the worst company ever!!!!!!!!!!!!! how can you stay in business?????????? im paying for a service that i can't even get!!!!!!! time to look for another provider!!!!! read more