Our internet was down and the company had a service tech out immediately the next day. We live in a rural community where high winds are prominent. Hector Jimenez came out and spent several hours taking time to update equipment and work on the roof to adjust (including building an antennae arm) the receiver and find the tower that would provide us with the best speed and service. Hector was very professional and discussed with my husband (who was at work) in detail exactly what he was doing and the best way to improve the mount on our roof. In the future, if a tech is required to come out I will request Hector Jimenez as our tech. Our internet provider options are limited in our area; so far GTEK has been the best to work with. read more

Worthless pieces of shit that told me they knew my service was out for days. When I called to get them to fix it, they pushed repair out another 5 days. read more

After over two years of outages and escalating prices, we finally left GTEK. When I would call about outages, they would threaten to charge me for service calls to fix my service and not come out for three days. When I finally disconnected service they came on my property and opened our back gate with no trespassing and beware of dog signs. They let our dogs out and proceeded to remove the equipment. They left one voicemail five minutes before trespassing on my property. I highly recommend you find any other internet company. Any other. These people shouldn't be operating a business. read more

They don't even TRY to make sure customers have internet. In fact, they go out of their way to make sure you never have internet service. Everyone rural needs to invest in Starlink. That's the only way to put these scam artists out of business. read more

Service has been terrible and customer service is even worse. they have one answer for all the questions, I DONT KNOW.

If you need internet service and have no other companies avaiable this is who i would go with. The speeds are meh for what you pay but the service is reliable. Customer service reps and installers are friendly and helpful. read more

Used to have Gtek internet service years ago. I canceled their service due to billing issues and constant down time and went with another provider for a couple of years I decided to give Gtek another try assuming they have improved their services some, but only to be disappointed by their reliability. I've only had it 3 days and already cannot connect to the internet. I've had internet by a well known satellite internet HN and they were actually more reliable than what Gtek has been for me in my rural area. I'll give Gtek one last chance to get me back online before I switch to Starlink. Even my 4G T-Mobile has better connectivity than this WISP service provider. read more

I've been at the mercy of this alleged "Internet Service Provider" for over 3 years now. I'm on a first name basis with their first level "Tech Support" since I've had to call them so many times. I'm disabled, so this "service" is pretty much my only access to the outside world. I've been an IT Networking Professional for 30+ years, and I simply cannot understand how a company that stumbles along with this level of inept service continues to remain in business. I've run dozens of QA tests on their service, and they're consistently far below par. I've offered test results, consultation, even free advice on how to fix their sub-par WiFi connectivity, to no avail. They've surpassed even Cobridge in their absolute garbage service... read more

Wish I could give them 0 stars, since that's what their internet is worth. For online gaming, you can expect bursts of 5 or 6 minutes of the service working fine, followed by anywhere up to two minutes of... nothing. You're still technically connected, and you may get chat updates, but the game world will be frozen. This makes the service entirely unusable for online gaming, and to add insult to injury, they have a "soft cap" of just 50 gigabytes a month. Anything over this makes the internet even worse than it already is. We've had techs come out several times in an attempt to fix the internet to no avail. Calling over the phone, if they even pick up, results in them saying "it looks fine on our end" and suggesting the same tired fixes that don't work before offering for techs to come out and try some other janky solution, but the problem is never solved. My phone service has faster speeds, a similar data cap, and a reliable connection. For what Gtek offers, they should be paying *us* $130 a month to test their home internet. read more

It works when it works, but not as reliable as you'd hope or expect for $130/month. Communication from them is virtually non-existent. Good luck getting ahold of anyone on the weekend. I encourage all the Sinton area residents to contact Spectrum cable service to let them know the interest in having them expand outside of Sinton proper. They offer 4 times the speed for about a third the price. read more

Looks like it's time to spend about $2000 dollars to get Spectrum to run a line to my house. In the long run, it will be cheaper and more reliable than Gtek. I hate how much money I spend on them and don't get service worth a crap! #gteksucks read more

This company is very misleading! My internet was off more than it was on over the last 6 months and it was constant calling and arguing with their office people to get someone out to fix it. I was told I would be reimbursed on my bill and never was. I also called and let them know I was moving to schedule cancellation of services and they told me they were going to charge until the end of the month and to call back on the date I wanted services cancelled, so I did. when I did this, they told me someone would be there at 1230. they did not show up for another 3 1/2 hours. I also told them I did not want anyone on my property unless I was present. I left to get food for 15 minutes and returned to find the tech on the property. poor guy had not had food all day as it was 4:00 pm. I guess their office people have no regard for their customers why would they treat their employees any better! no breaks, overwork, and sent on jobs by their self when there should be 2 technicians! unbelievable. read more

The service started out great, until they did an upgrade. I only used the service for tv and computers, not gaming, it was working great until I was called on a Friday and told that they would be upgrading my service on Saturday, great! Well, on Saturday a tech came by and "upgraded" my service, shortly thereafter the efficiency was lost. We were constantly waiting to watch something and when the picture did come through it was blurry. We were unable to work from home and the computer was hard wired to the service. The Monday after the weekend, nothing worked so I called to find out the problem. As it turns out, apparently I didn't pay the bill, was only a couple days late, and they turned off my service, no phone call or any courtesy. I told them to turn it back on and was ready to submit my payment and they said it would take several hours, couldn't understand why. Eventually they did turn it on again so we could work, after arguing with them about getting it turned on quickly (which they can do). Then I told them to come back out and fix their "upgrade" because it wasn't working for us. They refused to fix it that day, so I told them just to cancel the service and get their equipment. Once they got their equipment and turned off their service, I expected to receive a prorated portion of my payment back for the month. I just called them today, 10/05/2022, and was told that THEY DON'T PRORATE. THEY JUST KEEP YOUR MONEY, I PAID $152.00 USD FOR A MONTH OF SERVICE, USED APPROXIMATELY 5 DAYS OF SERVICE AND NOW THEY THINK THEY ARE ENTITLED TO THE FULL AMOUNT OF MY MONEY AND NO ONE TOLD ME THIS WHEN I WAS CANCELLING MY SERVICE. Very bad company, very bad service, very bad management. Just an all around bad company!!!!!! Use at your own peril. read more

You better hope you don't have to call them for help. I have spent about half the day on hold trying to get someone to answer. It took me 6 1/2 hours to get ahold of them the first time. Now I'm calling back for the 8th time trying to get someone to answer. No reason for this. When I first signed on with them I didn't have this issue. But it's sure an issue now and has been for a while. read more

For the Kenedy area this was the best option but prices are a little high but very fast reliable service.

WORST....They advertise how great but considering they have had no competition, your forced to deal with crap ass internet. I now have Spectrum option and I can't get it soon enough... I pay $105 mo. for speeds up to 15 megabytes. Switching to Spectrum, $109 mo. for 1 GIG. GTEK fleeces crap service knowing they cant compete. The service tech referred to GTEK system as an old carburetor car, has to get going but once it does. Problem is I have use of 1 tv and nothing else because the "carburetor" is useless!!! No gaming, just 1 tv with glitchy streaming, RIDICULOUS read more

Not only is this not a reliable company have had problems with them since hurricane harvey but this one takes the cake! Dont give these people your card number ever we called in her payment over the phone a couple of times and apparently they kept her card number and now are taking her payment out Without Her Permission! read more

In 24 hours 23 I have either no internet or it's of such poor quality that I'd be better off with none. I swear that the router they provided has a signal blocker because inside or outside within the range of the router I'm lucky to get 1 bar and I never have the ability to use my cellular data in its range. We're getting charged an insane amount for getting absolutely nothing from this company. The only way to get ahold of anyone is to have my parents who are "priority customers" (poor souls who had an eyesore on their property in exchange for not getting charged for nothing but still having to shoulder part of the electricity the eyesore uses) and have them relay my issue. A single cloud anywhere in my area takes the pathetic service I occasionally get. Worst of all they get you with a 3 year contract and even if the company is at fault for lack of service they will not take off any of the insane cost. read more

paying over $130 for what? nothing more than having someone come out, install equipment but then decide to take it back cause we don't wanna pay an additional $50 dollars for something that should be included in the first $130 that I pay for internet! read more

Our technician was great. We got new service. He had to put up a 50 foot tower. He made sure everything worked properly, including 2 extenders and worked late to get it done. read more

Worst customer customer service and just overall care for the customer period and I'm still with them due to the area I live in unfortunately !!!! read more

The worst internet company ever. Pay $126 for highest plan, never got advertised speeds, goes out daily like clock work. Customer service treats you like crap. Not sure how they get 5 stars from others. read more

Definitely don't recommend G-tek Internet to anyone. Our service is down again, and again there is no estimated time of restoration. I called and was told "we're working on it" I asked about a credit or SOMETHING for the days it's been down (since last time took over 48 hours to come back up and that was only a week ago) and was told they don't give credits for service being down. We pay $80 a month for something we can't use and to cancel our contract would be $300. Even when it works it doesn't work - slow speeds and constant buffering. Customer service skills are poor, I'm obviously not satisfied with their service and the person on the phone offered no apologies for the inconvenience or my frustrations. I know it's just internet it's not that big of a deal to not have it but we pay for it and it doesn't work. At this point I'm about ready to pay the ETF just to not have to deal with them ever again. read more

Terrible service! I have called for over a year to try and solve our dropped service and very slow speeds. I am constantly told to reset my router, shut down the computer, or they are experiencing problems to just wait. A service guy was sent out, now we loose service all together. I called again and was told we might need a new frequency, but no time estimate could be given. But the are quick to draft payment in full! read more

the Only internet with unlimited data, using the highest speed they offer and still can't stream movies. Only use Hulu the like, yet can't stream anything without getting countless errors due to internet, whenever I use mobile hotspot it works (proof of where the problem is) not to mention losing internet sporadically, when i call they say it's nothing they can do about it without charging. They also put the router outside on the back porch as the technician said it would be fine and want to charge to relocate now. bottom line, not good. read more

Unreliable, expensive, worthless support. In our area it's the best of the worst and there is only two company's that supply internet. The only reason they are the best of the worst is because the provide a higher speed. The reliability of their service is pathetic and their support either blame the user or makes excuses. They use old antiqued equipment. Their network is big yes but not hefty enough to do any good. STAY FAR AWAY FROM GTEK, unless you seriously have no other choice. read more

The service was okay. Only 23 mb/s, for 141.50 a month!! A rip off when considering you can get 6 to 7 times the speed for half the price. However, upon cancellation, I had just paid for a whole months service, I canceled on the 8th, and was told I would not be refunded a prorated amount for the remaining 22 days for the month of June. If other options are available, I would advise getting faster internet speeds for half the price. read more

Unreliable internet access and variable speed., But it is expensive! Have to reset the modem about every 2 days. Not many choices here, but dsl is available at the same price. If i could give 0 stars, i would. Bye bye gtek. read more

My internet has been down for 4 days. I spoke to a very nice IT person 3 days ago, but were unsuccessful at fixing the issue. So now I have to wait a total of 7 days until someone one comes out to resolve the internet problem. This is unacceptable. I would encourage other businesses that are interested in serving the rural areas that GTek covers and I would switch. Also, I would spread the word about the new available competitors and force Gtek to make changes with their service. I have been a paying customer for almost 10 years and I am finally fed up. I bet they won't even offer a credit for the amount of time I have and will be without the internet. I'm very disappointed. read more

Quit possibly the worst internet service provider on earth! We have to call in daily because our internet is either down or running slower than dial-up! This has been going on for months. They keep telling us that they are having issues with their tower. When we ask about an adjustment on our bill for the times it's down, we are told it's against company policy to do that. In my opinion they are a group of scammers that found legal loopholes to remain in business! read more

Quote one price then after they come and install want almost 3 times the quoted price. I told them to remove immediately . When the installer called supervisor he said I okayed the price on a recording amd that was a lie. Be careful with this company, they are criminals. Will be reporting to BBB and blasting them on every outlet I can. read more

Have had them a year, i have to reset my service every thirty minutes then when i call them they say i need all new equipment but i will have to pay for it ! What? I just got all of this stuff!!! Bad service read more

Gtek is the worst ISP around since clear went out of business. Do not sign up to this company if you want reliable internet. Count on every night around six in the evening to be throttled down due to congestion. Gtek is either over selling their infrastructure or just throttling heavy users. There are no competitors in the area other than satellite. When satellite isps start to look attractive you know youre in trouble. I would highly recommend you search elsewhere for an ISP over Gtek anyday! read more

Service was okay. We had occasional outages, which could usually be fixed by a call to them with "free 24 hour technical support available". It's a good deal for someone who lives in a rural area due to the unlimited data usage. The biggest problem was when I moved to an area where they don't provide service. I was hit with a $300 early termination fee! This should be waived, or at least reduced, when GTEK is not even an option at the new residence! read more

IF I HAD OTHER CHOICES..... We do not have any other choices in unlimited internet in our area. We are paying $125 per month for the fastest speeds the offer. We don't ever get the speeds the promised with the package that we pay for. We have had more sevice issues and they are not willing to credit the bill they want all their money in full and are not willing to fix the services. They have been "working" on the tower since December 12th, we have had our upload speed faster than our download speeds since that time. They keep telling us that they have a team on it but there are no results. It took me three day's to down load a single movie. I call almost every evening as the internet does not work at all, and we are still expected to pay the full $125.00. I ask for service interruption credits and am just told it is against company policy. This is not the first month we have not been able to use the internet, I know all the tech's by name when i call i can just say " this is H....." and they all can pull up my account. And i am paying them to make me mad. If i could get Spectrum, or AT&T i would change in a flash. read more

All I can say is bad, I have had them for several months my speed ranges from .80 to 6.0 i'm paying for 15 MBS. They have made many attempts to fix the problem but I don't think they have anyone capable of fixing this issue. I would not recommend anyone entering into a contract with this company. read more

Service has occasional outages and when I inquired about credits, I got the typically response....We can not guarantee service....buh buh buh, It hurts because my job depends on my ability to upload work to our company VPN and this is not allowed. looking for better providers. read more

GTEK has been my ISP for over 10 years. They are the only option available out in the middle of no where. Their uptime is about 80% trying to get speed anywhere near what is advertised is a laugh. Customer service is nice though. read more

The internet is one of the most important necessities in today's world. Yes a necessity, because we look at paying our phone and internet bill the same as the water, or electricity bill. Since us Americans want to know everything about everyone we need the internet to expand our vast knowledge about the Kardashians, or our favourite TV show we missed The Walking Dead. We need fast, reliable internet at an affordable price to function in today's ever expanding millennial society. Even though Gtek is boasting at their desks saying they have "99.99% uptime" I sometimes find this to be questionable, and if it was actually getting "high-speed internet" I wouldn't be complaining. I have called repeatedly because we are paying for 10Mbps and the fastest I have ever recorded , using Ookla Speedtest (speedtest.net), was a download speed of 5.04Mbps, upload of 0.37Mbps, and a ping of 54ms. Now since we're paying an exclusively high amount for such a prestigious internet provider boasting that their competitors, " satellites are floating in orbit between 100 and 24,000 miles away. That's how far [our] data is traveling - so latency (the delay between the signal being sent and reaching its destination) is going to be much higher than just about any other option. By comparison, [the] nearest Gtek tower will be less than 10 miles from your house. Gtek latency times (i.e. 30ms) are a fraction of that of satellite (i.e. 400ms). Customers who switch from Satellite to Gtek are often amazed by the improvement in Internet speed and reliability." Where in fact the latency part is true the internet speed from a satellite is actually a lot faster from previous experiences (Hughesnet), which was giving us 23.18Mbps and was paying for 25Mbps. While they also do claim that, "Speeds depend on the level of service to which you subscribe and may be affected by many factors, including your equipment, traffic and the specific site that you are visiting. Actual speeds may vary and are not guaranteed." . When they first installed our internet the man said that we were getting around 9Mbps (which I was not present at the time to confirm) and 1Mbps upload. Which I wasn't concerned about upload speeds at the time. When I got home to test it that was the fastest it ever was (5.04Mbps) and is only getting slower. Now I feel like I'm trapped in a dark cold abyss just waiting for my two year contract to expire which is in about another year. Why didn't I stay with Hughesnet you might ask? Because Hughesnet had no unlimited data, which having unlimited data is a lifesaver when I wanted to catch back up on the latest of Fear the Walking Dead. While also being a gamer I didn't have the sweet bliss of being able to play online due to latency and fear of going over the data limit. With all this sugar that Gtek puts over their company they sure do not show for it. They even claim that their, "network has speeds that support streaming video on sites like Netflix, Hulu, and YouTube." Which it doesn't even if I turn off all my other devices and just have the Directv Genie connected through a Ethernet cord it still can't download a simple episode without me getting an error saying the speeds are too slow. While it does load YouTube videos I hope you don't mind waiting about an hour and a half for 1080p for a 30 minute video. I sure hope you don't watch any live streams on Mixer, Twitch, etc because they will not load. These are the reasons why Gtek does not get my support or approval in anyway because they over charge and promise speeds that they can't really give you. All information provide was sourced and found at https://gtek.biz/help-center/faq Accessed at 01:16:17 AM June 19, 2017 I do not take credit for any of the above companies or referenced people nor are they intended to hurt their representation or infringe on their status. Also not being sponsored by anyone above. I do not represent who they are or what their company stands for. They are simply there for example purposes only. read more

I have had Gtek for a year, and in the last three months have had slowdown issues. They come out and checked the cable, and it seemed to be OK. However now it will not allow streaming video (netflix and Amazon prime) to play. This is unfortunate... perhaps part of the new pay for streaming plan in the news? Anyway, the year contract is up, and I am moving on. read more