I have had the same recurrent problem. My T.V. screen stops, pauses and tries to refresh. This is not normal or acceptable. Yes, I have called maintenance seveal times and have had to hold for a very long time! I was always told to unplug and plug back in. It worked TEMPORARILY. I have had this service for 6 months (mandated by residence) and now want to move so I can change services. read more

I had internet and TV streaming by Grande for 7 years, and then Astound took over and began raising the prices. First from $60/mo. to $80, and then $90 and then $30 in one month without explanation or added services. The little clerk at the Astound store pointed out somewhere in the back pages of my recent statement that they had given me notice that my discounts were expiring. No real explanation, just a $30 jump in fees. I cancelled. Rip off!! read more

I have been with astound for 2 months. My service for internet and phone has throw back Thursday vibes. Internet service can't handle 1 firestick and a few computers. Phone service , I have to go outside, or raise my arm in the air or stop driving to receive service. My phone service gets car sick. I have never had so many dropped calls. RUN, RUN, RUN. The value sucks. It's not worth the stress. I regret wasting my time. And I never got the amazon gift card. Do not use this service. It took 3 blocks driving for my phone to connect to a call. And then my phone connection dropped. Every day trying to drive and use hands free calling. ​ read more

most useless internet I've ever had. they constantly raise their prices and the internet isn't great. was promised a set price for a year and of course they still increase it. always claiming it's to maintain and make their internet better but it never gets better. customer service never cares either. read more

If you are trying to choose a internet /cable provider.... RUN, RUN, RUN (do not walk) from Grande. If I could give them a zero rating, I would. In one month, we have had incorrect billing AND not one, but FOUR technicians out here trying to give us a basic cable and internet package. Each one has been here for an hour or less and has failed. Every day, it is the same issue... the TVs will not turn on unless you get up and unplug the box to restart the settings. The IPTV boxes have been installed and then replaced during our first month with them. Each time, we lose all our favorites and have to start all over again. Today, they are replacing these boxes with TIVO boxes and the tech doesn't know how to sync our Bose soundbox with the TV. He's been here for almost 4 hours and has made two trips back to the main office and the TV's are still not working. He didn't introduce himself (just said he was here from Grande) and just walks in and out of the apartment without knocking. As for the billing, they promised free installation and then billed us for the full amount, anyway. When my husband called them , they said they would only charge us 1/2 the amount and then when he went to the office and showed them the email, they reluctantly refunded the rest. We were told that they were the "preferred" providers at this apartment complex and that their boxes were already in place here when we moved in, or we would NEVER have gone with them. read more

This for the response I got from Buisness Manager Jackie,"I would have loved the oppertunity to personally review your acct. and make sure your concerns were resolved". REALLY?? Why were my phone calls never answered, when I asked to talk to a supervisor, because with your customer service staff all I can say is "the lights are on, but there is nobody home".Personally I would HATE to have your job, having to answer all this BAD REVIEWS!! read more

The worst Internet service provider I have ever encountered. They offered me 300 Mbps for $35.99 a month, free installation, plus free modem for 6 months. They charged me $10 setup fee. Total for May was $51.16. In June my bill was $40.33, and I expected that to stay for the next 5 months. In July they billed me for $70.33. In August they billed me for $55.88. In September they billed me for $59.54 ($35.99+17.75 for "high speed Internet"). Totally untrustworthy, totally in violation of Texas Deceptive Trade Practices Act. read more

I just found where Grande without noice more than doubled my internet charge. On the phone it with CS and they do not find where I was sent notice of any increase. Fixing to file with the BBB and guess what, they just "dropped" the call! Sad. Pissed Poncho 361-215-8030. read more

Service is good during normal hours but falls off drastically at night. Good Luck with customer service :)

Although Grande communications is pricey, they are trust worthy. Their customer service is stellar. They investigated the issue with my account and worked with me to rectify it. Thank You Grande. read more

Grande Communications without notice put their ugly cable pedestal and boxes in the front yards of our neighborhood when there is an easement behind our houses. There are more aesthetically pleasing underground boxes they could choose to install. I won't be using your services. read more

Astound | Corpus Christi - Internet Service Providers Near Me - Corpus Christi, Texas

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Grande cable is by far the most expensive and worse cable provider I've ever had. For cable & Internet w/o premium channels like HBO, we are paying 264.00 Grande Cable does not have different plans like Spectrum or Comcast. I don't care that we have 4 set-top boxes. To make things worse, our apartment complex has an exclusive partnership with Grande. That means you can only get cable tv from Grande. I've used Firesticks and subscriptions before. I highly advise this vs paying what my wife & I pay. This is our last month paying. Grande Cables' customer service is worse as well. You can tell the CSR's are stressed out over hearing all of the complaints and not having any other options for subscribers. I cringe every time I see that bill in the mail. If I could choose -1 Star I would have chosen it. They also got rid of watching Live TV from your PC recently. RUN...RUN FAR AWAY FROM GRANDE read more

If there was an option for zero stars that is what astound broadband aka grande communications would receive from me. The service is absurdly ABSURDLY unreliable... I moved into the Gulf Breeze apartments in Corpus Christi, TX less than two months ago and the number of calls I have had to make regarding service and outages is outrageous (20+ calls, 1 " upgrade" of services and 2 techs coming out here ) - it is bad . It is REALLY REALLY horrifically bad. My apartment complex apparently has some sort of " contract " with them so my hands are tied in the way of getting another provider. I work from home and have lost hundreds of dollars if not more because of their shoddy and unreliable service . Do not walk - RUN from Grande Communications ( ASTOUND) and any apartment complex they may have a contract with. Yes , they have given me $30 back on one bill and then I was told my next bill would be voided but I don't want that - I want - I'm sorry - NEED the internet . The call center people are reasonably " nice", however it does not make up for the lack of literal internet . The one thing they're meant to provide - they ... just ... don't . As I am typing this I am just NOW getting my internet back for what seems like the dozenth time... It went down last night at 9pm Weds and it is 3pm on thurs - UNACCEPTABLE. To reiterate- this was not a one time situation . I have been without service / had shoddy slow service going on 2 months now . read more

Terrible customer service. Remote not working correctly. On the job training I really don't have over an hour talking to someone who isn't at all trained. read more

Ck it out FYI ..I got this Bill from Grande Comm. for $65.00, which i cancelled back in Jan 2018 for Sorry Terrible Service! I was told i was Due a refund..when i turned in my equipment.. I called about the Charges and They Told me I owe $65.00 for the F . Up One of their professional made .!! He or She mistakenly Placed a Payment from someone else's account into My Account!! and 3 months Later !! Another Proffesional discovered it ! So they send Me a bill and want me to Pay for the F.U. the Grande Professional made !! I called and told them I wasn't paying ! For them to Charge the Grande professional that Effed it up !! So watch your Bills if u have POS Grande read more

Grande customer service rep agreed to a lower rate to get closer to what spectrum was offering for about half of what Grande charges for the same speed. They weren't able to match that price but offered a faster speed for about $13 more. The CSR rep stated I would need to take my modem in and exchange it for the faster speeds. 3 motlnths later I'm reviewing my bill and see they not only did they not give me the rate they told me, they actually went up $20 a month on my bill to over $100 a month for what they advertise for $59. I called trying to fix the billing issue and was told I wouldn't get the rate quoted unless I swapped modems which was never told to me by the CSR. They offered a $10 credit. Easy way to lose a customer and someone who has sent 100's of people to grande as a Broker who often gets asked which internet company to use. read more

In our area we have 4 options, grande, AT&T, dish, and time warner. I have been with grande for over 10 years now but have on a few occasions thought about leaving for a better deal. Each time I do my research I end up staying with Grande. Nobody can get close to the 400 Mbps speed, time warner is the fastest @ 50 and at&t brags about their "super fast" 12 Mbps! Grande like all of the other companies has low entry packages that begin to creep up after 6 months so you have to change plans every 6-12 months to keep getting the best deal. This is why they lose a star. Service is better than any I have seen, tech support is in Texas! Technicians give you specific time frames and call before they show up for installations. I am sticking with them but be warned grande, AT&T is putting fiber optic lines in my neighborhood so I will be reviewing my plan as soon as they roll out their new offers.....gotta love free market competition! read more

Y'all are just trash. My bill has been on autopay for seven months and there's been no issue the whole time and now y'all are tryna charge me $260 for an overdue payment that YALL didn't take out? Got me ALL THE WAY FUCKED UP. And then to hang up the phone AS SOON AS I CONNECT AFTER WAITING FOR THE LONGEST TIME ON HOLD? Just goes to show what kind of business this is. Y'all gonna hear from me tomorrow too. And the next day. And EVERY DAY until this shit is taken care of. I shouldn't be penalized because you don't know how to do your fucking job. Fuck Grande and Fuck Candlewood apartments for forcing us to use such a SHITTY service provider. read more

Update: my bill went from $30 to $60 inexplicably. I called them and they said something about how some deal had expired. I got them to take it down to $42 a month. Now it is up to $50 a month. Why does my bill keep going up when I am not getting any better service? I will be canceling soon. read more

I have been a loyal customer of Grande's for almost six years according to their own info given to me by the rep I spoke with today. I noticed that my bill had jumped$20 and was curious why. He told me that the "promo" I was on had ended. When I asked if there was another "promo" available I was told no. I then told him that I saw the same "promo" I was just on still available on their website. He informed me that particular "promo" was only for new customers. Funny thing is it was the same "promo" that they placed me on last when I wasn't a "new customer" then! Funny how some companies don't really care about retaining their current customers and only care about attracting "new victims/customers." Well, good luck with that business model Grande. There are other providers out there and as consumers we have the ability to speak not only with our wallets but also with our mouths and the internet to let other potential victims in our community know about your treatment of your existing customers. read more

Prices go up after introductory period like all big company's. Now with lower teaser rate like all the big company's. Manually resetting modem is the company's computers answer for most regular issues. I read that the company was sold? read more

After 6 months of terrible internet & customer service , I cancelled my Grande account. This company gave me nothing but weak excuses for every time my phone & internet would not work. At least 4-7 times a day my internet & phone simply would not work. Grande hires young hacks to do installation. They're unprofessional, unknowledgeable, & liars. They look for the easiest way to do their job & move on to the next customer. Technicians will lie to you, so they don't have to do the right installation you want them to do. They leave jobs unfinished. A technician left a wire hanging from my ceiling and when I stopped him from leaving he said, "What you want me to remove the wire from your ceiling?" They installed low hanging power line wires in my front & backyard. Technician arrived, I asked him specifically where to remove their crappy installation. He removed the wires in front, left the wires in the back, & just left. I now have wires hanging off the sides of my house & backyard. Really unprofessional & classless Grande. read more

I have been a customer of Grande for nearly a decade and I have this to say about them over the years. Price. If you like increased bills every year and pay for fees that you weren't notified on. This is your place. Customer Service & Communication. Trash. I'm going to keep this plan and simple.. They are very subtle of about extra charges, fees, and always increasing their rates every year. Be advised they won't tell you before they charge. It will already be on the bill. Service. On a plus side. I'd haven't had much connectivity issues with their service. This is about the only thing keeping me hanging at a limb before I find something better. read more

I experienced a great joy by having a young lady technician finally able to fix my email problems. I have tried to receive help from a number of techs from Grande and Apple the last year and a half or so. They poured hours of time with no luck. My problem was being able to receive but not send emails to my friends, family and colleagues. The very sweet and patient young lady was so nice and extremely knowledgeable. I wasn't of much help because I was using my phone so I inevitably misspelled a couple of words due to my poor vision. That threw a wrench in the machinery. But she patiently stuck it out, figured out the glitch and fixed the problem. I can now use my Grande email account instead of Yahoo and have the capability of receiving and sending email like the old days. I lost all my contacts because I couldn't send out mail. That will soon be a thing of the past. So, thanks to the assistance of a very talented and relentless individual, I am a "happy camper". Fred B read more

I've had these guys since they were Clearsource Communications. And for the last 15 years they have provided but nothing but the best Internet, Television and Phone for me. Out of 15 years of service, I've maybe had a total of 2 hours of actual downtime of internet. The most reliable, fastest providers in town, and NO JOKE they are FAST. The only complaint is there on demand service which is so slow it's not even usable but if you know what your searching for, then your good to go. Give GRANDE a try and I promise you will be happy. read more

Fastest internet I have ever had. 50 mbps for $50. I can deal. Been reliable, too. Thanks Grande. read more

I have been with Grande Communications for My TV , Computer , and land - line phone for over 15 years and really appreciate their service and willingness to work with Me when changes on My side or theirs has occurred. I have called at 2:00 AM after buying a new TV and they helped Me set everything up over the phone. There is a local office I can go to and talk with Very friendly staff about My needs. Do I want to hop all over chasing " new customers only " deals. No Thanks I have My Grande !! read more

When i first started with Grande we had a good deal with lots of channels and was paying about $100-$110 a month. After noticing the increasing prices I called to find out why. There answer "taxes"! Okay, I get it taxes do go up. So we stayed with Grande another 6 years. During that six years for less channels and internet speed our bill has increased to $189.67 a month!!! Included in that bill is our $89.99 bundle for cable, $67.00 for SURCHARGES, that leaves approx. $32.00 for equipment rental fee and taxes. So I called to cancel my cable and just get internet. They were going to charge me $75.00 a month for internet speed of 300mbps. I fought this obviously and they have (after 1 hour and a phone call from a supervisor) agreed to only charge the 35.99 price that is quoted online plus a 12.99 modem rental fee which brings our total to about $54 JUST FOR 300 mbps speed!!! RIDICULOUS!!! WISH WE HAD MORE OPTIONS FOR INTERNET BECAUSE WE WOULD SWITCH!!! This is the service you get the longer you are with them. The first year or two is great. Then it is fighting tooth and nail to get them to come down on their price and when you get the price down for your bundle they add what they didn't get in the bundle fee to SURCHARGES. You won't see it right away but they add it a little at a time!! WATCH OUT THEY ARE CROOKED!!! PS When I called and asked where the surcharge fees go they stated that "SOME" of it goes to businesses like the sports package lineup, etc. When asked what the remaining amount is paid to...... HE COULDN'T ANSWER!! We all know GRANDE pockets it!! read more

I wish I would have read these reviews before I signed up with grande. After a year of the price gradually going up I called in to see what promotions they could help me with. The lady said "give me some time and let me see what I can do for you". She came back to the phone and says " sorry sir it doesn't look like there is any promotions for you". That was the last straw; I will never use Grande again.. read more

After 7months I decided to give Grande another chance to earn my business. I must say this time around they did an excellent job. I scheduled for install. I was given a time and Cory was here and ready to get my service installed. Cory was very knowledgeable and courteous. He arrived introduced himself explain what services he was there to install and got right to work. Before leaving he explained how equipment worked. Asked if we had any questions. I would highly recommend Grande excellent improvement from my last. read more

My experience with Grande is incredibly poor; I was scheduled to have internet installed in my home and even confirmed that I would receive a phone call when the technician was on the way. I went down the block and when I returned they. Had left a 'sorry we missed you' card. Upon calling them, the representative was incredibly dismissive and offered no solution, I was passed to several departments and brushed off. The customer service I was provided was beyond sub-par and I would highly recommend seeking out another internet service provider as this poor quality service seems to be a consistent theme with Grande. I was referred to Grande by the coordinator at the apartment complex that I live at and will be meeting with them to share my experience & ensure that they no longer recommend Grande to their incoming guests. read more

Constantly raising prices. They do not value their long-term customers. Seems like I'm having to call them every six months because my bill will jump up $20 or so. read more

Grande accidentally deleted my email account and has no one smart enough to figure out how to reset it. Meanwhile, they can't be bothered to return my calls, don't care about the damage to my business, and refuse to provide any refund despite the fact they DELETED MY ENTIRE EMAIL ACCOUNT!! Even apart from these issues, their product and service generally are plagued by problems. They have a terrible product and the worst customer "service" in the history of our planet Earth. Avoid Grande like Covid19! read more

Grande Communications quoted me on my bill being 70 dollar a month . Every bill I have paid since I have had there internet has been 90 a month or above . Gonna cancel my service .. read more

I have been with grande for 8+ years always paid on time and decided I wanted to add onto my service called and spoke with a rep about 10 minutes ago and you best believe after that phone call I'm thinking of switching to a different provider... I pay well over 150+ a month and asked what kind of deals they had going he said well none and we can add HBO for 16.99+ tax's lmfao really thats no deal so I told him I guess I will look into maybe finding a company that really wants my money and he said okay.. Wow they must really not want anymore business.. read more

I have used all of the major providers in Corpus Christi, and Grander is by far the best internet service provider. The cost is lower than ATT or TWC, and they actually deliver the speed they promise. I am very pleased, and don't think I could ever switch back to the other two. If they are an option where you live, definitely sign up. read more

I pay for their best "high-speed" package, and though the download speed is awesome, the upload speed isn't half what they advertise. Great for most people, but very bad if you're a online gamer. read more

I just recently added HBO to my service. After three days Grande can not get my HBOGO to work. Per management they have not way to get updates on my case. Management said they have no IM or telephone numbers to talk to the other group within there own company. I have to just wait for them to fix my issue. After two full days they still have no update on my ticket. TERRIBLE CUSTOMER SERVICE read more

I have to say... I've always had pretty great service & customer service from Grande, but this evening when I had to call the customer service line to amend a situation where I was at fault & had forgotten to pay my bill, thereby finding my internet service disconnected when I arrived home from work, the grande rep who helped me was beyond awesome. He went out of his way to wave my late fee & not only take my payment over the phone, but also set up my auto pay so it wouldn't happen again, & then proceeded to remain on the line with me until my service was properly reinitiated. During the entire call he was kind, polite, & professional yet friendly in the best way. His name is V.O. & I hope Grande sees this so he is properly commended... he is most definitely an asset to the company! HE is the reason I thought to write this review. Thanks V.O. & Grande! read more

I've been with grande for about three years now, and if you're in the Corpus Christi area... please pick a different internet carrier. They have nice sounding sales people who make the deals sound good. But then jack up the prices later in the billing. They're service techs don't come out until it's convenient to them and the internet shuts down almost every other week. Not to mention they're record keeping is something to laugh about! I'm the main user for the account and they still have not added my name to the account. It takes a whole day just to find a solution to any issue.... not to mention poor customer service... but seeing how the Corpus Christi branch operates, I'm not surprised. read more