This T-Mobile store seems to be relaxed and caring about its customers. After having dealt with…read morethe T-Mobile store on Navarro for years, and them giving us the incorrect phones and placing us in higher priced plans, lying to us about cost of equipment, ignoring us as we are waiting for help, etc. ,... THIS LOCATION IS A BREATH OF FRESH AIR!!! So nice to be able to walk into a place with friendly staff who seem willing to help. They've been extremely helpful with T-Mobile merchandise that can be given out on T-Mobile Tuesdays. Highly likable crew!!!

From the owner: Visit the T-Mobile store in Victoria and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4109 Houston Hwy Suite 300 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

From our first telephone encounter with Jayden thru install with Leo and Anthiny, we ate absolutely…read moreblown away by their excellent customer service. We highly recommend their service for high internet and TV.

Wireless internet providers provide internet by disseminating bandwidth via radio frequency from…read moremultiple towers. Those towers have a max output and data usage based on the amount of people on the network. The only way to provide the promised bandwidth is to have enough back end systems to support the amount of users on a single tower. However, TISD has over sold their hidden valley tower. I have been discussing, and arguing with tech support from my second week of getting TISD. I've had it five months. I spoke with the supervisor, and multiple tech support agents, in tech support, and they always have an excuse for why I only get 0.5-1mbps in the evening every day. I pay for 8mbps. I've done my part and replaced routers at home, reset them, run countless speed tests, etc etc. The supervisor told me that the technology is like "The Wild West." If it's like the Wild West, don't promise things to your customers and deliver substandard service. Plain and simple TISD has oversold their towers it appears. They don't have the back end equipment to support the amount of users they have put on their network. That means the end user only gets a portion of what is promised. At first my service was great but now it's unusable in the evening. I'm terribly upset with my service from TISD, and customer support is sub par. I finally ended up writing this review to alert others looking to purchase TISD.

Great customer service great experience help me with everything I needed guaranteed satisfaction…read morestrongly recommend happy customer

This storm has major issues with its employees !!! I went there last Friday at 3:10 in afternoon…read morethe door was locked and the one and only person working there was sleeping in the chair next to wall . I pounded on the door work her up and she insisted she wasn't sleeping ( right ) I went there today for a new phone at 9:55 hours on window 10 to 9 I waited for 40 min still no one showed up . I ended up driving to port lavaca to get a phone........I do not recommend this place to anyone.......

i went there friday at 3;10 pm , the door was locked i seen the employee sleeping in chair agest…read morethe wall , i pounded on door she opened door i asked if she had a good sleep , she got so defence and said i was not sleeping ,Hmmmm... on thursday i went there to get new phone , sign on door said hours 10 - 8 i was there at 9;55 waited 45 min still no one showed up to open . this store has major issues , i ended up having to drive to port lavaca to get new phone, the lady at the counter was perfect and verry nice ,. to othe store wasent like that !!!

From the owner: Switch today & enjoy America's largest 5G network.read more

This company is criminal! I took my phone back the next day to get a refund because they blocked…read moreme out of my account for no reason, and being they claim I cam return the phone within 14 days...they would NOT REFUND ME MY MONEY! THEY STOLE MY MONEY AND I HAVE A PHONE I CAN'T USE!!!! NEVER GET AN ACCOUNT AT THIS PLACE!!!!

Do not do business with these scumbags they lie and tell you they will take care of everything and…read morethey done. I came in to change from Verizon and the said they would pay off my phones. That in 14 days I would get a virtual visa card I could pay of my Verizon phones. Josh and Micheal screwed up the paperwork and I did not receive. So Verizon then drafted my account for $1400 for the phones. I went to the store to find out why that happened and Micheal the "manager" said Joshed tried to call. He never called me. Do not let this happen to you!!

It's been a little while since I would step foot into this store. I recommend dealing with the…read morestore on Houston Hwy. When we set up our family service we asked for the free phones that went with the 5GB data plan which were Samsung On5. The lady gave four phones to my wife which turned out to be Samsung Galaxy J5 which at the time was also free but only with the 15GB data. Fortunately they waived the restocking fee so it only cost us an extra trip to Victoria the next day (45 minutes away). The next time we dealt with them they added two SyncUP devices which the lady told me over the phone would be just $7 each and $10 a month for both vehicles. NOPE!!! Turns out the $70 devices are $10 a month PER VEHICLE! Customer service has been able to help fix our stuff and calm me down each time but it would sure be nice to talk to people who know and care what they are saying. I have yet to find that at this location.