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CenturyLink

CenturyLink

(2 reviews)

I just got my first case of extremely bad customer service, ahem excuse me he says with a raised…read morevoice, he's not customer service he is sales and his job is to sell... not be nice. I asked one question, do you have internet service in my area because I have no lines running in my new rural area...... what's your full name? how many smart TVs are you expecting... ahem... so do you have service or not... well we have services in lots of cities yours included. I gave him my address... all other competitors within seconds were able to say yes or no to "do you have service at my location"... we literally had a shouting match to which I repeatedly asked, why don't you just answer the first question... some BS about I don't know yet I'm looking it up... over 5 minutes to see if my location had internet? Their website doesn't provide that like that others do.... there are also youtube links on other reasons why this company sucks. They used to be Quest and apparently have graduated to scam artists blackmailing customers into 2 year contracts... or else. couple that with degrading bandwidth.... pathetic... and a rep on the line yelling and not answering the question... train your people better, no need to yell at potential customers... very sorry company.

Previously, I had a good internet and cable provider. When switching over, gotta admit, I was a…read morelittle skeptical. Had their service for over 8-9 months and I'm enjoying every bit of service I'm provided.

Time Warner Cable Columbia

Time Warner Cable Columbia

(5 reviews)

TWC/Spectrum!!!! Stay away from these crooks. I was with them for 2 years. My basic service kept…read moregoing up. I had internet + basic TV. It seems ea year it goes up. Then my last bill went up over $20. I refuse to pay these bandits more money. So I just cancelled them all together. Let me tell you cancelling took me 5 calls and about 2 hours later. Funny thing, when you just called that you you were having problems with internet or tv you got someone right away. When you call and say cancel service it's the wrong number Ill switch you over and get cut off. Calling for the 3rd time I was already pissed. I requested to speak to a manager which took 20 minutes. This was a number I was given the 2nd time for cancellation. He got on the line told me I had to contact another nu. I was furious. I went off. He switched me over to another line. Same recorded message. Push this number push that number then after another 20 minutes I got someone. This guy tried to talk me I to keeping the service. No chance buddy, customer service truly sucks when you are cancelling your account with them. All these commercials on how Spectrum is much better. Not!!!!!!!! All they see is the greenback. Don't really value customers as they claim. I don't see paying 100s of dollars for cable. You might. All I want is WIFI for Tubi Netflex and HULU. I don't have commercials with these. So keep you freaking cable.

Horrible horrible horrible. If I could give them a negative 1000 I would…read more My internet is out again. Second time in two weekends. The first time it was shut off internally. That was the explanation the tech gave me. So no internet Friday - Monday night and he just had to call in to get it reconnected. Smh This weekend it's out again. I called and the ticket was supposed to be "escalated " to an earlier appointment. So .... they show up while I am at work - without contacting me. And leave me a message they since I wasn't here I have to reschedule. So .... 3 hours on the phone later I am told that I verified that time for the appointment (which I didn't - why would I verify a time when I am at work) and now I have to go through the whole process again. You can not talk to dispatch directly so you spend hours trying to get help and then they tell you "that's not our department". And the best is --- for all of your inconvenience you are only entitled to a credit from the time you contact them to make and appointment until the time it's fixed. And to get it you need to call within 24 hours of the appointment and ask billing. Yeah that will probably take another 4 hours. Do yourself a favor don't use this company.

Spectrum - isps - Updated May 2026

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