Besides the fact that spectrum raises their rates for long-term customers…read more.. I recently called in to have our service disconnected as of June 30th. Surprisingly, we all of a sudden do not have access to service today which is June 21st. We will now have to wait two days for a technician to come out to restore the service and the company states that they do not give refunds despite the fact that they are the ones who are not upholding their end of the deal. Very poor company with very poor service. I would encourage people to choose an alternative provider if they live in the Columbia or West Columbia area.

I did not have a great experience buying the new iPhone 16 Pro Max here. I showed up to buy it, and…read morespecifically asked the salesperson if I could pick it up in store or have it delivered to a package locker, and he told me that neither of those were options. You're meaning to tell me that in this day and age that's completely impossible? Either the salesperson was lazy or that's terrible policy on Spectrum's part. Rather, he told me that the delivery would require a signature, or that I could call FedEx and have them hold it in their store. Well, FedEx didn't give me the option to call them, and sure enough, they left my brand new iPhone 16 Pro Max sitting right on my doorstep while I was at work. Thank God a porch pirate didn't snatch it up when they had the perfect opportunity to do so. I appreciate Spectrum for their WiFi and cellular service, but I would highly recommend that you not purchase a new phone here.

10% + price and cruises consistently after your introductory period. I started at $40 a month five…read moreyears ago and I'm now at $110.. the rate of increase should be illegal, and their customer service is nonexistent, and their Internet service is apart at best

Spectrum as a whole does not provide customer services. Spectrum/Time Warner is just a mega…read morecompany that is focused on greed. They will offer lower rate plans for new customers only. They have no incentives for keep older/long term customers. You can call and talk to anyone of the actual persons on the phone, but they are so trained on greed as well.

Elite Audio installed all the audio and video components in our new home along with all the…read morenetworking and structured wiring. They have also provided excellent support over the past several years since the initial installation. Brantley and his team take great pride in their work and service and they have the reputation to back it up. The quality and professionalism of their work can be seen in the way they design and install everything down to the smallest details. They have been great to work with and continue to be extremely responsive and helpful whenever we need anything. Their support goes above and beyond every time and I cannot recommend Elite Audio enough.

From the owner: Residential & Commercial: Audio / Video Systems (Indoor &…read moreOutdoor) Hi-Fi Audio Home Theater Structured Wiring Networking Automation Lighting Control Motorized Shades Video Surveillance TV Mounting

Awful store! Employees don't seem to know what they're doing and the manager, Kayla, is simply a…read morepoor leader. She is as unprofessional as any manager I've ever met and simply doesn't understand customer service. After meeting her, it is easy to understand why the employees are so ill-prepared to take care of customers. Avoid this location.

Horrible customer service with continuous lies and wrong charges. You pay your bill and their…read morecrappy system still shuts your service off and they expect for you to pay rostral fees for their mistake. No star if o could that's how bad it is.

Terrible service and support. Expensive and not worth it…read more ADT corporate is no better. Just do it yourself with Simply Safe

We keep getting repeatedly contacted by this jerk from ADT in the Lexington SC area who pretended…read moreto be affiliated with our Home Inspector (Palmetto Pro) and wasn't, claimed we had to purchase a plan right then or forfeit the special sale he had going just for buying a new home that used Harry Bodiford as an inspector, then this jerk shows up on our front porch a month and a half later, claims we will lose all our Guardian credits (we don't have Guardian credits) that night if we don't sign with him tonight. We have told ADT about these tactics before, but they dare to keep sending him out with these fake spiels. This guy does nothing but lie. And, these high pressure sales techniques just guarantee we will never sign with ADT. Reputable companies are honest. This is dishonest and at this point harassment. I threatened to call the police if I saw him again. Harry Bodiford and our Realtor have told him to quit claiming he is associated with them. This man Nicholas Giarrusso, has been told multiple times to leave us alone. He then had another agent email us too: Kristen Gatzert. We will never use ADT. Period. Do not bother us again!

Does anyone work here? There are only 4 customers in the store. I've seen 3 different employees but…read morenever more than 1 at a time in the showroom. They all run down the hall as frequently as possible not to be seen for 15 minutes at a time. After 30 minutes, when the people who arrived before me still hadn't been helped, just left Never a hello, a welcome, a be with you in 30 minutes......no acknowledgement at all. Hey owner, look at your average rating here. You're OK with 2 stars? Do NONE of your employees have ANY concept of not just being personal, but juat even acknowleging my presence????

Let's just start off by saying this store sucks, every time I went in there is was a waste of time…read more went there today for a pickup order the guy says it "glitched Out" I knew that was bs wasted about an hour in the store. Guy says I have to wait 24 hrs to restart the process.( he wanted the sale for hisself) So not only did I leave with nothing I wasted gas. I got home without service and ended up calling customer care then the lady on the phone fixes the problem not even an hour later. These guys are greedy and super fing slow. Never going there again. shout out to the customer care lady I was about to switch both lines to T-mobile. Manger there is the main Ponzi you guys suck.