These comments are not directed to the AT&T store on Forum Drive, it is directed to the AT&T who…read moreoversee services for the Columbia or Blythewood, SC areas. I am a Disable Veteran with mobility issues. I have been receiving poor customer services since December 15, 2025. On that particular day my neighbor was having AT&T lay lines for services on their property.
Negligently, the AT&T employee came riding through my property on some sort of riding equipment. He caused severe damage to my lawn. As a result, when it rains large puddles form. When l go out if it's wet to empty my trash, recycling, etc. l slip and slide all over the place.
After completing the work at my neighbors the employee left. There was no apologies and no explanation about the severe damage he caused to my property.
Unfortunately, I had to find out from my ADT Service telling me someone was on my property and recorded the damage that was done. Immediately I tried to contact AT&T. They were extremely hard to contact. For six to seven months they gave me the runaround. I was transferred from department to department, person to person, and A.I. to A.I.
I received responses like this was the wrong department, you need a work order number, you need to contact the contractor covering this incident, and l need to talk with the A.I. for further information, the list went on and on.
I do not understand why it is so easy to reach AT&T when new services are being established, but when you want to file a complaint there are no direct phone numbers or customer service reps to provide assistance.
At this point l am terribly disappointed, frustrated, and simply cannot believe that l have been dealing with this for so long. I did start to get some calls that stated someone would be assisting me and that the repairs would be done. I also received calls saying AT&T really does want to complete the repairs, but the hold up was with getting quotes and waiting on contractors to get back to them. Nevertheless, behind all those comments the repairs were never completed.
This month, being June of 2026, l finally had enough. I called AT&T until l reached a live person. l explained my situation and let them know if the repairs are not completed l am lodging a complaint with the Better Business Bureau. Two days later AT&T employees showed up.
The repairs were done, but not correctly. I was unable to stay outside the whole time watching the repairs. Having mobility issues made this extremely difficult. When l did come back outside to review the repair progress. l saw a AT&T employee sitting on a stool working with cable on my neighbor's property. There was no water present.
However, on my property the grass was soaking wet. Once again l began to slip and slide and when l took a step you could hear loud squishing sounds. I saw one employee rolling up one of my hoses and another employee with my second hoe in their hands. I also saw employees laying grass on top of grass in addition to seeing lots of muddy spaces. At this time l did not see dirt being laid down prior to laying down grass. l did asked will those large spaces be covered up. The employee said yes.
I ended up contacting two companies on two different days to assess the work AT&T had done. They both said the same thing, on two different days.The repairs had not been done correctly. They identified the grass on grass installments on the majority of my lawn. They were supposed to remove the old grass, pack in the orange mud dirt, and then lay new grass on top of the dirt.
I called AT&T once again to ask for them to come back to correctly conduct the repairs. He said no we did the work and we're not coming back. I stated l needed it to be done correctly. This is when he had the audacity to say to me l had water problems long before that AT&T employee caused those damages. He also stated the water for that day came from my neighbor's property.
I had to remind him that there was an employee sitting on a stool working on the cable on my neighbors property. He was not sitting in water neither was the stool or cables wet. It was more than obvious the water came from the employees using my hoes.
I am currently waiting for a third company to assess their work. This will give me three assessments on whether the repairs AT&T provided was done correctly. Afterwards, l will then escalate this higher up the AT&T Chain. I am seeking the proper customer service and needed repairs in a timely manner. This should have been provided the first time.
I would like to see these AT&T employees provide good customer service, be held accountable for their actions, be held to at least a business standard, and complete their work correctly while working with people within the community.
