10% + price and cruises consistently after your introductory period. I started at $40 a month five…read moreyears ago and I'm now at $110.. the rate of increase should be illegal, and their customer service is nonexistent, and their Internet service is apart at best

Spectrum as a whole does not provide customer services. Spectrum/Time Warner is just a mega…read morecompany that is focused on greed. They will offer lower rate plans for new customers only. They have no incentives for keep older/long term customers. You can call and talk to anyone of the actual persons on the phone, but they are so trained on greed as well.

While the employees were kind, they absolutely created more issues with our bill than they fixed…read more Recommend finding a different store! 1. The manager identified we were on an old plan and switched us to a newer version and saved us money - GREAT 2. The were completely dishonest with how much purchasing an iPad and adding it to the monthly bill would cost - BAD 3. When we went back to the store to work out the iPad issue, and new additions to the bill, they were kind and said they would take care of problem. - GREAT 4. What actually happened was they couldn't fix the issue after all and refused to assist. We had to manage the issue on our own - BAD 5. The sold us on switching to AT&T home internet, offered free installation and a month free to try it out - GREAT 6. The installers REFUSED to install the service at our home due to either laziness or incompetence - BAD 7. We called the extremely nice manager who apologized and assured us she would cancel the service on our account and make sure we weren't charged the monthly service fee - GREAT 8. We ended up getting charged anyway. When we called her back to tell her we were still getting charged (WAY more than she said it would cost), she said "couldn't fix the issue" and told us we had to call AT&T to fix it ourselves - BAD

These comments are not directed to the AT&T store on Forum Drive, it is directed to the AT&T who…read moreoversee services for the Columbia or Blythewood, SC areas. I am a Disable Veteran with mobility issues. I have been receiving poor customer services since December 15, 2025. On that particular day my neighbor was having AT&T lay lines for services on their property. Negligently, the AT&T employee came riding through my property on some sort of riding equipment. He caused severe damage to my lawn. As a result, when it rains large puddles form. When l go out if it's wet to empty my trash, recycling, etc. l slip and slide all over the place. After completing the work at my neighbors the employee left. There was no apologies and no explanation about the severe damage he caused to my property. Unfortunately, I had to find out from my ADT Service telling me someone was on my property and recorded the damage that was done. Immediately I tried to contact AT&T. They were extremely hard to contact. For six to seven months they gave me the runaround. I was transferred from department to department, person to person, and A.I. to A.I. I received responses like this was the wrong department, you need a work order number, you need to contact the contractor covering this incident, and l need to talk with the A.I. for further information, the list went on and on. I do not understand why it is so easy to reach AT&T when new services are being established, but when you want to file a complaint there are no direct phone numbers or customer service reps to provide assistance. At this point l am terribly disappointed, frustrated, and simply cannot believe that l have been dealing with this for so long. I did start to get some calls that stated someone would be assisting me and that the repairs would be done. I also received calls saying AT&T really does want to complete the repairs, but the hold up was with getting quotes and waiting on contractors to get back to them. Nevertheless, behind all those comments the repairs were never completed. This month, being June of 2026, l finally had enough. I called AT&T until l reached a live person. l explained my situation and let them know if the repairs are not completed l am lodging a complaint with the Better Business Bureau. Two days later AT&T employees showed up. The repairs were done, but not correctly. I was unable to stay outside the whole time watching the repairs. Having mobility issues made this extremely difficult. When l did come back outside to review the repair progress. l saw a AT&T employee sitting on a stool working with cable on my neighbor's property. There was no water present. However, on my property the grass was soaking wet. Once again l began to slip and slide and when l took a step you could hear loud squishing sounds. I saw one employee rolling up one of my hoses and another employee with my second hoe in their hands. I also saw employees laying grass on top of grass in addition to seeing lots of muddy spaces. At this time l did not see dirt being laid down prior to laying down grass. l did asked will those large spaces be covered up. The employee said yes. I ended up contacting two companies on two different days to assess the work AT&T had done. They both said the same thing, on two different days.The repairs had not been done correctly. They identified the grass on grass installments on the majority of my lawn. They were supposed to remove the old grass, pack in the orange mud dirt, and then lay new grass on top of the dirt. I called AT&T once again to ask for them to come back to correctly conduct the repairs. He said no we did the work and we're not coming back. I stated l needed it to be done correctly. This is when he had the audacity to say to me l had water problems long before that AT&T employee caused those damages. He also stated the water for that day came from my neighbor's property. I had to remind him that there was an employee sitting on a stool working on the cable on my neighbors property. He was not sitting in water neither was the stool or cables wet. It was more than obvious the water came from the employees using my hoes. I am currently waiting for a third company to assess their work. This will give me three assessments on whether the repairs AT&T provided was done correctly. Afterwards, l will then escalate this higher up the AT&T Chain. I am seeking the proper customer service and needed repairs in a timely manner. This should have been provided the first time. I would like to see these AT&T employees provide good customer service, be held accountable for their actions, be held to at least a business standard, and complete their work correctly while working with people within the community.

Exceptionally nice store with knowledgeable staff. Tony was extremely helpful today and most…read moreimportantly patient. My husband will ask a zillion questions. This is not an easy job and they deal with a lot of angry people over service and billing issues on a regular basis which I have personally witnessed . I was totally grateful for the expert customer service we received .

Robbie is the best great customer service, just to accommodate mean he left one location to go get…read moremy phone watch at another location... NOW THAT GREAT SERVICE

Great service from the sales team and they got me the phone I needed! Thanks guys! (Tyler)read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Columbia store today.

I was ready to throw my phone in traffic! Kept saying no Sim card randomly, and I had to keep…read morerestarting it every time I wanted to send a text. Calls would just hang up. I took the phone over to Robert and he worked his magic! Got it all cleaned up and looking new again, and it's worked perfect for days now! Robert V is an awesome guy, and this is a family run business. If he can fix it, he will! If he can't, he's honest about that too! (I also had him look at a tablet that was a total loss, courtesy of a 3yr old )

From the owner: We are Apple and Samsung certified repair technicians. Along with our business operating hours we…read morealso offer after hours emergency repair services. We repair cell phone and tablets from many different manufacturers. Call to make sure we have the part in stock to fix your phone. Some parts are special order and we can have them in 1-2 days. Parts that need to be ordered require half paid up front.