Just came back from his location. Note on door saying gone to lunch back in one hour. Didn't say…read morewhen they left or would return. We waited 45 minutes for him to return. He never gave us his name. Had on a hoody with hood on. Said he didn't have what we were looking for. Asked if he would call Harbison store since we waited 45 minutes for him and he said no he was not affiliated with Harbison store. NEVER SHOP AT THIS STORE. AWLFUL SERVICE.

Be sure they process your trade-in devices and give you a receipt before you leave. Robert Greene…read moreaccepted our 6 iPhones at the door as my husband was not wearing a mask. He told my husband they would get the trades processed. 6 iPhones have disappeared and they refuse to give us our credits. I thought at first it was an honest mistake and they were just misplaced in the back. When we first noticed we didn't have our credits we were told to give it 3 billing cycles. After 3 billing cycles and still not seeing the credit we were told to email a list of the devices we traded to Robert. We did this and still didn't see our credits. Then Robert said they had to look at security footage, then told us it wouldn't go that far back; so they'd have to go through loss prevention. This all started back in November of 2020. AT&T reached out to the store. All the store has to do is something called a "benefit of the doubt" and AT&T will honor our credits. Robert wouldn't even do that. He told AT&T he could neither confirm nor deny our devices were brought to the store. I asked to speak to the owner to which Robert told me he could get his DM Amanda Carlson to call me. That was 8/18/21 and I haven't received a call yet.

first bad review I've ever writte. always had good experiences at the north Myrtle Beach store. not…read moreso at Harbison. when the smoke cleared I had spent about $400 more than I was expectin. posted price for phones includes trade in. they didn't tell me that. had to pay a $50 restocking fee on a phone I never took possession of. sales rep wasn't listening when I told her I had to have a 256 memory. Bad experienc.

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Shawntale and Parker, very informative the whole time and got me what I needed at a very great…read moreprice. I got a new phone, started a plan with them, and they got my dad connected to home internet which saved me extra money! They really know what they are doing, are very hard working, patient, and welcoming people! Also are very welcoming to military and will help fellow military members find the best deal for them! 10/10 recommend them two!

Highly unsatisfied with customer service. I was told my number or account did not exist and not…read morehelped with anything. I was hurried out the door. This was false information and related to fraud with cell service and internet service. This has been reported this to the FCC and FTC.

Zach at Verizon on sunset was very helpful and patient, I asked the same question about 6 different…read moretimes and he was so kind, respectful, polite and patient! I 10/10 recommend Zach!!!

Now I remember why I switched from Verizon. Today, I switched back to them and am already…read moreregretting it. I picked up a new phone tonight. It was very chaotic in the store and no one seemed to know what was going on. When I finally got someone to wait on me, they took my license and disappeared. The woman finally returned with my new phone in a bag and basically said, here you go. When I got home, I could not get the phone to set up and when trying to call the store, it was a waste of time. I was placed on hold for an eternity and never did reach anyone to help me. Verizon does not have customer service, period. Very, very poor. Tomorrow, I will be waiting at the door when they open and returning the phone. Then I'm going back to T-Mobile. Verizon just sucks.

I came in Sunday 08/23/2026. Had an issue with my phone not being in service. Ricky figured out…read morewhat the deal was and got me back up an runnin. Preciate you Ricky!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

I haven't had the best luck in finding a quality T-Mobile in Greater Columbia since I arrived…read more Luckily, this store totally exists and completely reaks of awesomeness. The store is in the Sandhills area at a corner which makes it very easy to find. Parking is wide open so you won't have any issues getting into the store quickly. Once you enter, the customer care team is so nice, it's amazing!!! They provide awesome customer service. They are more than willing to take the time to ensure you understand what your account looks like and where you need to go to have the best experience with them. They aren't hunting for the big sale to trap you into a big contract. They just take what you need and facilitate your expectations. They even help you find ways to reduce your bill monthly which was a huge winner in my eyes. They were patient with me when I didn't understand my account set up and were just an all-around great help. I genuinely enjoyed my time at this store and especially Samantha. This is my permanent T-Mobile store while I live here. They reaffirmed my loyalty to #TeamBlackAndPink. Thanks for reading and enjoy your day by choice. -Fitz

I was having trouble upgrading my phone to the new model online so I came into this store hoping I…read morecould get that taken care of and be on my merry way. When I came in there were only 2 people working and 3 customers. This was fine... but what wasn't fine is that neither of the two employees bothered to greet or acknowledge me. Now, you might say, "they were busy helping other customers". Okay, sure, but I think a brief "welcome be right with you" wouldn't be so difficult. Anyway, when one associate was done they immediately went to another person without even bothering to glance in my direction or acknowledging I was even in the store. Not even a "one moment while I help this person". Whatever the case, I waited for another 10 minutes before I realized that it'd be a waste of my time if they didn't have the phone I wanted in store because I wanted to upgrade the same day. I tried to get one associates attention to ask and they answered with "I don't think so", which is fair and got them a point for honest estimation. But past that it wasn't a great experience to stand there wasting time hoping to get noticed by an associate to be helped.

No Wait ......Amazing store. Very clean Great customer service .... I definitely will be back soonread more

From the owner: AT&T, serving over 81 million wireless customersread more

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.