I haven't had the best luck in finding a quality T-Mobile in Greater Columbia since I arrived. Luckily, this store totally exists and completely reaks of awesomeness. The store is in the Sandhills area at a corner which makes it very easy to find. Parking is wide open so you won't have any issues getting into the store quickly. Once you enter, the customer care team is so nice, it's amazing!!! They provide awesome customer service. They are more than willing to take the time to ensure you understand what your account looks like and where you need to go to have the best experience with them. They aren't hunting for the big sale to trap you into a big contract. They just take what you need and facilitate your expectations. They even help you find ways to reduce your bill monthly which was a huge winner in my eyes. They were patient with me when I didn't understand my account set up and were just an all-around great help. I genuinely enjoyed my time at this store and especially Samantha. This is my permanent T-Mobile store while I live here. They reaffirmed my loyalty to #TeamBlackAndPink. Thanks for reading and enjoy your day by choice. -Fitz read more

T-Mobile - Outside. - Mobile Phones Near Me - Columbia, South Carolina

I was having trouble upgrading my phone to the new model online so I came into this store hoping I could get that taken care of and be on my merry way. When I came in there were only 2 people working and 3 customers. This was fine... but what wasn't fine is that neither of the two employees bothered to greet or acknowledge me. Now, you might say, "they were busy helping other customers". Okay, sure, but I think a brief "welcome be right with you" wouldn't be so difficult. Anyway, when one associate was done they immediately went to another person without even bothering to glance in my direction or acknowledging I was even in the store. Not even a "one moment while I help this person". Whatever the case, I waited for another 10 minutes before I realized that it'd be a waste of my time if they didn't have the phone I wanted in store because I wanted to upgrade the same day. I tried to get one associates attention to ask and they answered with "I don't think so", which is fair and got them a point for honest estimation. But past that it wasn't a great experience to stand there wasting time hoping to get noticed by an associate to be helped. read more

Great location and great customer service. Glad they have a store there. Love going to T-Mobile stores.