This location is terrible. Had two simple(at least I thought they were) requests. I was first told…read morethat they were not open. I was there at 9:50, they open at 10:00. My fault, yes, but really? The Door was unlocked and they two staff were just standing there on their personal cellphones, so I went in. When I came back later in the day, he told me to go home and run the update. If that doesn't work. Come back again. Other request, I was told that they could not disconnect iPad from my account at the store level, I must call customer service.

I went in here to upgrade my phone and didn't realize it was 3 minutes before close until talking…read moreto the Ms. Nelly, the sales rep. She was more than accommodating to make sure that the upgrade was done in a professional and personable manner. If you go to this store for anything, go to Nelly. Best rep I've ever had at a Verizon store.

first bad review I've ever writte. always had good experiences at the north Myrtle Beach store. not…read moreso at Harbison. when the smoke cleared I had spent about $400 more than I was expectin. posted price for phones includes trade in. they didn't tell me that. had to pay a $50 restocking fee on a phone I never took possession of. sales rep wasn't listening when I told her I had to have a 256 memory. Bad experienc.

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Shawntale and Parker, very informative the whole time and got me what I needed at a very great…read moreprice. I got a new phone, started a plan with them, and they got my dad connected to home internet which saved me extra money! They really know what they are doing, are very hard working, patient, and welcoming people! Also are very welcoming to military and will help fellow military members find the best deal for them! 10/10 recommend them two!

Highly unsatisfied with customer service. I was told my number or account did not exist and not…read morehelped with anything. I was hurried out the door. This was false information and related to fraud with cell service and internet service. This has been reported this to the FCC and FTC.

Zach at Verizon on sunset was very helpful and patient, I asked the same question about 6 different…read moretimes and he was so kind, respectful, polite and patient! I 10/10 recommend Zach!!!

Now I remember why I switched from Verizon. Today, I switched back to them and am already…read moreregretting it. I picked up a new phone tonight. It was very chaotic in the store and no one seemed to know what was going on. When I finally got someone to wait on me, they took my license and disappeared. The woman finally returned with my new phone in a bag and basically said, here you go. When I got home, I could not get the phone to set up and when trying to call the store, it was a waste of time. I was placed on hold for an eternity and never did reach anyone to help me. Verizon does not have customer service, period. Very, very poor. Tomorrow, I will be waiting at the door when they open and returning the phone. Then I'm going back to T-Mobile. Verizon just sucks.

I came in Sunday 08/23/2026. Had an issue with my phone not being in service. Ricky figured out…read morewhat the deal was and got me back up an runnin. Preciate you Ricky!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

I haven't had the best luck in finding a quality T-Mobile in Greater Columbia since I arrived…read more Luckily, this store totally exists and completely reaks of awesomeness. The store is in the Sandhills area at a corner which makes it very easy to find. Parking is wide open so you won't have any issues getting into the store quickly. Once you enter, the customer care team is so nice, it's amazing!!! They provide awesome customer service. They are more than willing to take the time to ensure you understand what your account looks like and where you need to go to have the best experience with them. They aren't hunting for the big sale to trap you into a big contract. They just take what you need and facilitate your expectations. They even help you find ways to reduce your bill monthly which was a huge winner in my eyes. They were patient with me when I didn't understand my account set up and were just an all-around great help. I genuinely enjoyed my time at this store and especially Samantha. This is my permanent T-Mobile store while I live here. They reaffirmed my loyalty to #TeamBlackAndPink. Thanks for reading and enjoy your day by choice. -Fitz

I was having trouble upgrading my phone to the new model online so I came into this store hoping I…read morecould get that taken care of and be on my merry way. When I came in there were only 2 people working and 3 customers. This was fine... but what wasn't fine is that neither of the two employees bothered to greet or acknowledge me. Now, you might say, "they were busy helping other customers". Okay, sure, but I think a brief "welcome be right with you" wouldn't be so difficult. Anyway, when one associate was done they immediately went to another person without even bothering to glance in my direction or acknowledging I was even in the store. Not even a "one moment while I help this person". Whatever the case, I waited for another 10 minutes before I realized that it'd be a waste of my time if they didn't have the phone I wanted in store because I wanted to upgrade the same day. I tried to get one associates attention to ask and they answered with "I don't think so", which is fair and got them a point for honest estimation. But past that it wasn't a great experience to stand there wasting time hoping to get noticed by an associate to be helped.

No Wait ......Amazing store. Very clean Great customer service .... I definitely will be back soonread more

From the owner: AT&T, serving over 81 million wireless customersread more

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.