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WOW! Internet, TV and Phone

WOW! Internet, TV and Phone

(5 reviews)

Good internet service, intentionally terrible customer service…read more While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor.

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and…read morewasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down.

AT&T Store

AT&T Store

(9 reviews)

$$$

On 8/22 I was told to come in and talk to the manager of the store. when I got there I waited for…read morehim to come back from lunch which was fine. However, when he did come back, there was also a lady who came in with him who was also a manager. She approached me asking what I needed and I told her that I was told to come up there to talk to a manager about working there. They guy then spoke to me and said he was going to put his food in the back and he'd be right back. The lady came back out and told me that he wouldn't be able to see me today in a rude nonchalant way. Asked for my name and email. She seemed as if she had an attitude with me. She didn't apologize for the inconvenience. She wasn't welcoming AT ALL! Her name is Jordan.

They honestly don't know what they are doing when it comes down to WiFi it's literally a controlled…read morescam they will have you pay add a card to auto and still get your name and phone number wrong where you won't be able to have your account asses then they don't answer the phone when you call I had returned my WiFi before the free trial the WiFi actually sucked had it for two days turned it back in guess what I had to turn it to ups then a month later they take my money 212 dollars when I don't have the equipment and they tell me to call 1-800 I've been on the phone from 8-2:30 still haven't resolved nothing worse place ever now I know why they got 2 stars y'all be careful after they take your money you won't get it back this place need to be shut down since everything is 1-800 let the have the store

Spectrum - isps - Updated May 2026

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