Good internet service, intentionally terrible customer service. While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor. read more

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and wasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down. read more

They will rob you without a gun. They lose their own equipment and then charge you 5 times the value of it. They put out a collection on your credit history as a timed bomb to make you pay for their mistake. You call them and explain to them its their mistake with all the needed information, and they give you the same bs script "we need to contact our warehouse and they will call you back in a weeks time". They never call you back. Weeks will go by. You call them again. A month will go by without response. They bank on sending you for a loop for literally MONTHS on end, knowing that your credit score is dropping as they take all the time they can forcing you to wait for them to do nothing. Indecent business structure. Fraudulent. Stay away from them. They will force you to pay for their mistakes and waste your precious time to boot. They are thieves. Stay away from them. read more

The woman by the name of Stephanie P. that unfortunately had to write a blood of her experience is 100% accurate with everything she said. My and wife are still going through this bs with this company. They are absolutely trash and need to be sued or ended as a company. I've never seen such a scam, especially as they've monopolized several apartment complexes in my area. And how they're offices aren't still open should be completely illegal considering Governor Ivey, and the entire country for that matter, is trying to get people back to their offices because there's no reason to have them closed anymore. The company is absolute trash. You've been warned. Don't deal with them. Spread the word! read more

Decent internet initially but not worth the high price. Canceling service is a nightmare! Do yourself a favor and call another company. AT&T Fiber is half the price of Wow, without a contract and has exceptional service. read more

Been trying for two days to get repair. Have no signal. No repair available waiting 4 or 5 days for service when your internet and streaming tv is out is not exceptable. read more