Waiting times are long because they are short staffed. It is always full of customers.

I'm really disappointed in Spectrum Home Internet. My mom is 71 years old and has been a loyal customer for over 30 years. She recently canceled her service and was still charged the full $90 bill ... no proration, no courtesy, no loyalty consideration. At some point, companies need to ask themselves if profit matters more than people. Long-time customers, especially seniors, deserve better than this. This just feels greedy and money hungry. read more

Service is horrible with internet drops multiple times a day. Performance goes down and fees go up.

The employees are extremely racist. They treated one race completely different than another race. They were quick to tell me I could contact customer support and when I stated that customer support wouldn't care about my issue either the employee agreed and said "No, they won't" grinning like a possum. When I reported their behavior to corporate customer service, the gentleman told me that he wished he could say this never happened but he told me he heard it all the time and this was just how it is in the stores. read more

I ordered Spectrum internet service online and was instructed to visit the Spectrum Store to pickup the router and modem. The CSR at the store told me that they were out of modems, that they would receive more modems the next day, and that I could return or have it shipped. I went back the next day and after waiting for my name to be called after everyone in the store despite having a reservation, they told me that they were out. When I pointed out that they told me they would have them that day, the CSR told me I "should have come earlier." Don't bother trying to call ahead to see if they have equipment because you can't call the individual store and corporate does not know if the store has any equipment remaining, per the CSR. The CSR was extremely argumentative, interrupting, and unhelpful. I would rate them zero stars if possible. read more

Most mismanaged business I have ever encountered. Connie is the manager and literally stands at the door and helps customers type their name in a queue, doesn't work a register, or help customers resolve issues. The queue is 16 people long and only one worker, Michelle, who is rude and texts on her personal cell phone between customers. Been here 45 minutes and counting just to swap a router. read more

Manager is lazy and refuses to help customers. She feel so high and mighty that she refuses to help customers unless they are doing a certain transaction. Because she doesn't feel like she should no longer have to do transactions since she holds the manager position. It's increasingly frustrating, when they only have one worker present at a time and the workers work slower than molasses. Workers are also very rude and have no type of customer service training. They are intentional slow and worker slower on purpose. The manager is Connie The worker is Michelle read more

If I could I would give their service 0stars but I had to choose one. So they had an outage for about 4days and I work from home so I lost out on over 350.00 during that time and the only thing spectrum could offer me is 10.00 off of my bill. I felt like that was a slap in my face as a customer who relies on internet to make money to pay my bills. So I am canceling their service the moment I find coverage in my area with someone else. I've been with them for a very long time and they could have done better than that for a loyal customer. read more

I had to start using in store service due to my mobile app blocking me out and the staff is urgent and efficient in its help with customers. not to mention you have to match the store vibe that Spectrum gives which is beautiful and sleek. I'm looking forward to move assistance from a company i've been with going on 3 years! (or 4, losing count loL) read more

Went into the Eastchase location for a simple swap product swap since mine was malfunctioning. Mind you I've never been to this location before so I walk in see one of the employees is helping someone so I wait in what I thought was the line. When she finished with her customer, I walked up and politely greeted her "hey , how are you" she then put her finger up to me and says wait until I finish and I call you. I was shocked with how rude and unprofessional that was. Her name was Connie. read more

Came here the other day to return my cable box and was blown away. First, this store must have had an upgrade recently because the inside is very pretty and modern. Second, I have never encountered friendlier people at a cable/internet store. The manager opened the door for me, greeted me nicely, and checked me in. The girl, Cassandra, who helped me was very kind as well. Even though I came here to end my service, I was happy with the Internet and cable I had through Charter overall. read more

I have had Charter/Spectrum internet and cable for a year. After a few glitches in the first couple of months, we finally got everything working well. WOW was not working in our new home in east Montgomery and we struggled with outages for a few years until we made the change to Charter/Spectrum. I love the internet speed, reliability and the TV app. Definitely happy with service! read more

Love this place affordable ,has been renovated ! Calm quiet and wonderful place to live!!

Charters 3 year price promise? Ha! Charter will send out mailings in neighborhoods promising the 3 year price guarantee to lure you away from your current Cable provider. Don't fall for it. If your planning on moving in the next three years, what they don't tell you is if you move to an "area" where they didn't offer the 3 year promise of locked in prices, then your current 3 year promise is null. Imagine our surprise when we moved 8 miles and were told we had lost the 3 year price guarantee, due to the fact we had moved to an area where it had not been advertised at. We have been bumped back to new customer 1 year status. Doesn't matter that we remained a customer, and just transferred service from one address to another, and no mention was made that it would change when we inquired about transfer costs. Not until the day we actually called to transfer. Or maybe they were waiting to see if the new address was located where they were the only provider and could take away your "promise" with no alternative other than stay with them for services to the cable world. So before you take "their" word that your getting a price promise for 3 years if you sign up for them you'd better think twice, heh maybe even three times. There may be other hidden reasons they can remove it from you. read more