When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I went into Verizon to upgrade a line on my business account. The sales rep Dalton not only made…read moreUNAUTHORIZED changes to my account, but also completely went against what I asked him to do. I'm always in a Verizon store due to my job needing things on demand and I have never received such POOR service. I was asked to see my ID, which is normal, but he also scanned my ID 4 times because his claim was the system asked him to do so. When I asked why so many times, he said the system timed out. However, he was using the system as we were talking. It never timed out and he never helped another customer. I specifically stated to him that I did not want any device protection added to the new device or any other device since it's paid for out of pocket. He then proceeded to add device protection to my business account that contains over 150 lines. He also stated he couldn't sell me a pack of AirTags and that I needed to go to Best Buy to do so because the AirTags weren't in inventory. The ONLY reason this review gets even a 1 star is due to the manager Meech and sales rep Jamirea for helping to rectify the situation. They actually listened to what was going on and helped resolve the issue. Dalton on the other hand may need to go back thru training to understand how to ALIGN with a customers needs and EXECUTE a better approach on how to resolve a customers needs. His thought process and approach is a product of POOR CUSTOMER SERVICE AND WELL BELOW VERIZON'S STANDARDS.

Had my IPhone battery replaced. Fast. Quality. Affordable…read more I definitely will return.

My iPhone needed a new charger port, so after some research I took it to CPR…read more I explained the problem to the tech, expecting to have to leave it for at least an hour, and to pay $70-$100 to get it fixed. He listened carefully, took my phone, asked me to wait. About 5 minutes later he brought my phone back, said he had given port a good cleaning and promised me it would work fine. He charged $20. My iPhone has worked perfectly since then! It had been driving me crazy before, now it's good as new! He could have easily told me to come back in an hour, done the 5 minute cleaning, and charged me $100, I wouldn't have known the difference. Instead he was honest, did the job right, and made me a very happy and loyal customer! HIGHEST RECOMMENDATION

I am a customer of Verizon, and I went in the store on Ann Street a few months ago to pay my bill…read more I walked in and there were employees just standing around laughing and talking and no one came up to me and asked if they could help me at all. After several minutes i finally asked if there was someone who would help me and they finally did. The guy that helped was nice and helpful, but to me it's bad manners not to ask a customer when they first walk in the store if they can help. After all, if it wasn't for the customers employees would have no job. Just a word of advice, be nice to your customers please and appreciate them and we'll keep doing business with you. Thank you!

I was sent to this location to pick up an item by my company. The store hours online say 9 AM, and…read moreI arrived at 9:30 AM. One of the workers opened the front door for two people (Probably workers), closed and locked the door in front of me, walked away after looking at me and laughing, and did not communicate that they needed to open later today. Had my company looked at the reviews before now, we could have bypassed this unprofessional experience by going to a different location. A different worker arrived at about 9:40 AM. Only then was I told by him that they were going to open at 10 AM. Poor communication skills overall. Don't waste your time or your company's time by coming here.

Horrible RAP music was loudly playing in the store. I couldn't get out there fast enough.read more

THEY WILL TRY TO SCAM YOU!! I went here with my new XBox…read more360 because it was only reading disks some of the time. Immediately without even opening the console they tried to convince me the whole disc drive needs to be replaced and wanted to charge me 140$. Now I don't know much about repairing consoles (apparently neither do they), but I knew this didn't sound right so I told them I believed it just needed to be cleaned inside. They told me I was wrong and that the disc drive needs to be replaced- mind you, they still hadn't even looked at it yet. I thankfully didn't trust their opinion and decided to get a second opinion somewhere else and guess what- it only needed to be cleaned inside, works great now. DO NOT GO HERE- they will try to scam and upcharge you if you look like someone who doesn't know what they're talking about. Very shady business.

I was steadily looking around for a good cell phone with great coverage that works in multiple…read morestates and at an affordable price. I found out about Cricket from a friend of mine so I stopped by the one on Ann st and the staff there are very polite and are very knowledgeable about the devices. They have amazing deals on family plans as well, much better than the big dogs of the cellular world. The store was clean and the staff was very professional. If you are in the process of looking for a phone, then you should really give Cricket a chance.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Montgomery store today.

You love the way it smells when you get there. I recommend that you try it. What place to eat and…read moreenjoy yourself Great products

Best shop in the great state Alabama! Walked in and was greeted by the staff which was extra…read morefriendly and knowledgeable. They answered all my questions with patience as I'm not the most tech savvy. While repairing my iphone screen they mentioned my battery was swollen a bit so they gave me a discount on a battery replacement too! I was in and out in 30th minutes. Highly recommend!

Had a billing issue with my new plan I got in WV. After cancelling it came to this location and the…read moreStaff was great and easy to work with. Michael persuaded me to not get prepaid and showed me the benefits of postpaid plans and helped set up everything in a jiffy as well as informed me on current offers for new devices. Not only did he take care of me regarding my service but gave me his contact number to help out with anything after leaving Alabama as well. Brought my price down to a really great deal and waived all activation charges.

Do NOT do business here…read more My salesperson (Arvilla B) is now caught in the middle of lying to me in order to get better commission. She was unaware that my background is in cell phone sales. The lie was that customers have no other choice but to enroll into AT&Ts insurance program (an extra ~$15 a month on your bill) if you purchase a phone in-store. I knew this was a lie so I asked her to say it again, just to be sure. She doubled down. I continued the transaction and called AT&T customer support immediately after leaving. The corporate agent I spoke to told me that it isn't true and that there is zero possibility that this is a store policy. Now I have to waste another couple hours returning the phone and closing my brand new, fresh account. Arvilla has to lose all of her commission because she just had to stretch it a little further. Very unfortunate for all parties involved, liar and customer both.

I went in to get my sim card which was inserted wrong and got stuck, removed. They told me it would…read morebe $45 IF they got it out. They proceeded to take my phone into the back and came out 25 minutes later saying there was nothing they could it and that it was stuck. I then went to T-Mobile where they got it out for me for free and truly were concerned with my situation. Simply Mac does not care about anything other than money and I have tried to support this business but I will not be returning. A majority of the staff is friendly and the owner (I assume) is professional, yet nonchalant and unfriendly. Save yourself some time and look into alternative shops before you decide to come here.

THIS PLACE SUCKS!!!!!!!!!…read more I took my laptop here for a battery replacement and they didn't have the part. Fine. I was told they would order it and to come back in a week. I asked if I should leave my laptop with them while we wait and I was instructed not to do so. Fine. I come back in a week, I'm told the manager who orders parts was on vacation last week and just returned on Tuesday, and that I would have to wait another week. Fine. I wait another week. I call just to be told that not only will it be another week, but that things would've been Expedited had I left my laptop at the store. THEY HAVE NO ACTUAL CLUE ON WHEN THE PART WILL ARRIVE. So why do they keep quoting a 'week'????? Poor customer service. Don't waist your time here.

Just putting an update here that Tim and Charda were very helpful when we came in needing some help…read morewith another phone!

Rude staffs! I asked the lady a question and she laughed in my face. Not helpful and superrrrrr low…read moreon helping people. Come on T Mobile!