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    10 years ago

    Helpful 2
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    4 months ago

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    10 months ago

    Service is horrible with internet drops multiple times a day. Performance goes down and fees go up.

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    10 years ago

    Love this place affordable ,has been renovated ! Calm quiet and wonderful place to live!!

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    11 years ago

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    Verizon

    Verizon

    (12 reviews)

    $$$

    When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

    I went into Verizon to upgrade a line on my business account. The sales rep Dalton not only made…read moreUNAUTHORIZED changes to my account, but also completely went against what I asked him to do. I'm always in a Verizon store due to my job needing things on demand and I have never received such POOR service. I was asked to see my ID, which is normal, but he also scanned my ID 4 times because his claim was the system asked him to do so. When I asked why so many times, he said the system timed out. However, he was using the system as we were talking. It never timed out and he never helped another customer. I specifically stated to him that I did not want any device protection added to the new device or any other device since it's paid for out of pocket. He then proceeded to add device protection to my business account that contains over 150 lines. He also stated he couldn't sell me a pack of AirTags and that I needed to go to Best Buy to do so because the AirTags weren't in inventory. The ONLY reason this review gets even a 1 star is due to the manager Meech and sales rep Jamirea for helping to rectify the situation. They actually listened to what was going on and helped resolve the issue. Dalton on the other hand may need to go back thru training to understand how to ALIGN with a customers needs and EXECUTE a better approach on how to resolve a customers needs. His thought process and approach is a product of POOR CUSTOMER SERVICE AND WELL BELOW VERIZON'S STANDARDS.

    AT&T Store

    AT&T Store

    (9 reviews)

    $$

    Had a billing issue with my new plan I got in WV. After cancelling it came to this location and the…read moreStaff was great and easy to work with. Michael persuaded me to not get prepaid and showed me the benefits of postpaid plans and helped set up everything in a jiffy as well as informed me on current offers for new devices. Not only did he take care of me regarding my service but gave me his contact number to help out with anything after leaving Alabama as well. Brought my price down to a really great deal and waived all activation charges.

    Do NOT do business here…read more My salesperson (Arvilla B) is now caught in the middle of lying to me in order to get better commission. She was unaware that my background is in cell phone sales. The lie was that customers have no other choice but to enroll into AT&Ts insurance program (an extra ~$15 a month on your bill) if you purchase a phone in-store. I knew this was a lie so I asked her to say it again, just to be sure. She doubled down. I continued the transaction and called AT&T customer support immediately after leaving. The corporate agent I spoke to told me that it isn't true and that there is zero possibility that this is a store policy. Now I have to waste another couple hours returning the phone and closing my brand new, fresh account. Arvilla has to lose all of her commission because she just had to stretch it a little further. Very unfortunate for all parties involved, liar and customer both.

    Simply Mac

    Simply Mac

    (39 reviews)

    $$$

    I went in to get my sim card which was inserted wrong and got stuck, removed. They told me it would…read morebe $45 IF they got it out. They proceeded to take my phone into the back and came out 25 minutes later saying there was nothing they could it and that it was stuck. I then went to T-Mobile where they got it out for me for free and truly were concerned with my situation. Simply Mac does not care about anything other than money and I have tried to support this business but I will not be returning. A majority of the staff is friendly and the owner (I assume) is professional, yet nonchalant and unfriendly. Save yourself some time and look into alternative shops before you decide to come here.

    THIS PLACE SUCKS!!!!!!!!!…read more I took my laptop here for a battery replacement and they didn't have the part. Fine. I was told they would order it and to come back in a week. I asked if I should leave my laptop with them while we wait and I was instructed not to do so. Fine. I come back in a week, I'm told the manager who orders parts was on vacation last week and just returned on Tuesday, and that I would have to wait another week. Fine. I wait another week. I call just to be told that not only will it be another week, but that things would've been Expedited had I left my laptop at the store. THEY HAVE NO ACTUAL CLUE ON WHEN THE PART WILL ARRIVE. So why do they keep quoting a 'week'????? Poor customer service. Don't waist your time here.

    Spectrum - televisionserviceproviders - Updated May 2026

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