Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I brought my laptop here less than a week ago with a busted hard drive and a few other errors. The…read moreguys at the desk were really friendly and helpful- granted I was a little sketchy about using a company I'd never been to. They proved me so wrong! They called every day to keep us updated, told us the price before getting started so I wouldn't be blindsided, and even installed a few additional programs in case I couldn't download my MS Office files again since I'm starting school this week. These guys were unbelievably awesome and will definitely be our first recommendation for anyone with computer issues.

Outstanding service. Repaired my PC and at a reasonable rate. Very happy with their service.read more

recently had issues with my computer used for gaming. brought it in and they diagnosed the problem…read moreand was able to to order parts and replace them within the week. Not sure if it was a different staff from the other bad reviews here but I personally had no issues.

Fedex has gone completely to crap. DEI has ruined a once great Co. NEVER on time, will drive around…read morethe droppoint to throw a package out in the yard for the dogs to chew on. Couldn't be more ineffective without trying.

I upgraded my original review by 1 star because I recently had a great experience. Guy behind the…read morecounter named Chris. Went above and beyond helping my step-son. Fantastic service. See below- people sleeping in there still weirds me out. Original review: I live close by, and I've been to this location a multitude of times. Most of the time when I go here, it's all self serve. Self-serve copying, self serve computer stations, so I don't very often interact with those behind the counter. When I have interacted with those behind the counter, my service has been pretty good. I had to get a report bound for school, and that was handled very well. However, The last few times I have been there, I'm afraid they are allowing some shady behavior in the computer section. The last couple of times I have gone back to use the computer stations, people have literally been sleeping at the stations. It's almost as though they are allowing vagrants off the street to come in and crash. It's getting kinda shady. If it happens again I'm going to have to tell someone at the store.

I would like thank and highly recommend Minuteman Press. Michael and his Family are True…read moreProfessionals, Customer Service Oriented and provide attention to detail products. "Therefore to him I delegate what I cannot express, That God repay you every day for all your kindliness". Sincerely, E. Marshall, A loyal customer

I was in a pinch- the clerk was very responsive to my needs and was willing to help me out. I…read morethought that kind of customer service was long gone.

You love the way it smells when you get there. I recommend that you try it. What place to eat and…read moreenjoy yourself Great products

Best shop in the great state Alabama! Walked in and was greeted by the staff which was extra…read morefriendly and knowledgeable. They answered all my questions with patience as I'm not the most tech savvy. While repairing my iphone screen they mentioned my battery was swollen a bit so they gave me a discount on a battery replacement too! I was in and out in 30th minutes. Highly recommend!

I had gotten wrong equipment for home internet when I called the Verizon main number and Andrew…read moreexpertly explained the equipment I needed and upgraded my plan which actually gave me better service plus internet for a minimal amount. Also I was to drop off the wrong equipment at a Verizon office and was not given the best service. Andrew happened to call me back and I mentioned they weren't able to help and he had me return to his location and he had Brent call the 1-800 number and got the wrong equipment credited back, made me a label and had them credit me for the amount I paid for the mistaken equipment. They went above and beyond for me and when I need a new phone they will get my business!

Tell me why I haven't switched carriers? Been a loyal customer for over 30 years, ya think they…read morecare? Limited 5G, slow sporadic service, came into this location intending to get hotspot and unlimited data for my husband. Nope, the rep couldn't even get the service to allow him access to our information. Not a good sign. The technology is so advanced these days, but at times Verizon seems to be laggy and not the self-proclaimed leader in cellular service. We'll be shopping when we return from vacation. C-ya

My wife had to go here for a finger print session for Wells Fargo employment even though we live…read moreless than a mile from one in opelika. This took 45 minutes because employees in this ups store would not or did not know how to help with detailed directions that one must know to works the finger print device! Pathetic! And they had 8 employees working this store!

Each time I've visited this store, I've received nothing but excellent service. Today, Devin…read moreassisted me, and he was very courteous and efficient.