Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today in front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm read more

Verizon - Reasons why Verizon is losing customers - Mobile Phones Near Me - Montgomery, Alabama

When you arrive right when they open and still wait almost an hour just to be helped, that's a staffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is. read more

I went into Verizon to upgrade a line on my business account. The sales rep Dalton not only made UNAUTHORIZED changes to my account, but also completely went against what I asked him to do. I'm always in a Verizon store due to my job needing things on demand and I have never received such POOR service. I was asked to see my ID, which is normal, but he also scanned my ID 4 times because his claim was the system asked him to do so. When I asked why so many times, he said the system timed out. However, he was using the system as we were talking. It never timed out and he never helped another customer. I specifically stated to him that I did not want any device protection added to the new device or any other device since it's paid for out of pocket. He then proceeded to add device protection to my business account that contains over 150 lines. He also stated he couldn't sell me a pack of AirTags and that I needed to go to Best Buy to do so because the AirTags weren't in inventory. The ONLY reason this review gets even a 1 star is due to the manager Meech and sales rep Jamirea for helping to rectify the situation. They actually listened to what was going on and helped resolve the issue. Dalton on the other hand may need to go back thru training to understand how to ALIGN with a customers needs and EXECUTE a better approach on how to resolve a customers needs. His thought process and approach is a product of POOR CUSTOMER SERVICE AND WELL BELOW VERIZON'S STANDARDS. read more

My daughter and I went to Verizon on Black Friday of all days! We were fortunate enough to have Toneaya help us. She was the absolute BEST! She explained everything to each of us and helped make the process so easy. And she was so sweet and friendly, not to mention very knowledgeable! And I've contacted her a couple of times since then and she went above and beyond both times! I recommend her very highly!! Always ask for Toneaya!! read more

I arrived just as they opened. I spoke with Tanisha, she was great. She helped me figure out an issue I was having. I came back later the same day...Tanisha recognized me, waved and sat me down to wait for her to finish up a customer she was working with. Once she wrapped up with them she came to me, and got me taken care of. She was the perfect professional, and had a great attitude. I would hire her to work for me! read more

Went in today for help with questions about my bill as well as to get a new phone. The young lady never bothered to stand as I walked in, tried to understand what I needed. Just told me to call the 1-800 number. I asked if I should do that to get the new phone also. She said sure. So I'm at a different Verizon location. When you spend this much on new phones you deserve good service. read more

Rachel and Asha gave us excellent customer service today! We had several different things going on at once...tablet shopping, iPad trading, phone replacement,etc. They were patient and helped us get everything worked out! read more

I will not visit this corporate store again. My brand new apple x phone turned to a black screen after 9 days. Of course I was stunned that my $1000 plus purchase fried for no reason. Spoke with Verizon on the phone and after much deliberation it was decided that I drive from my vacation and family to the nearest corporate store and see a particular manager who had been for warned of the issue and would be waiting and ready to send me on my way. This did not happen. I waited over 30 minutes to see "Jessica" who never appeared. The man that did show up told me "I didn't need to see her, that he was qualified to help me." So not to be terribly lengthy, he was condescending, arrogant, accepted texts and calls while waiting on me and when asked if the phone had had problems generally, replied, "that's just how it is with these things." Basically, got to accept that. I lost 2 days of family videos and pictures, lost about 5 hours of family time driving and waiting and dealing and then was told I would be charged a $35 restocking fee when I requested a larger gb phone. No apologies. I then called Verizon on the phone and received excellent service, another new phone, a small inconvenience credit, a thank you for being a customer since 1994, and apologies for the lost data and everything else. Phone help was great. Personal help, not so much. read more

I walked into Verizon because the I needed to make changes to my plan. Marlandus was the gentleman who helped me. Not only was he high spirited, but also he was knowledgeable. After answering my questions for over 30 minutes, he never lost patience. Trust me, I asked a lot of questions. I can truly say that in my 10 years of dealing with Verizon, I haven' t had any major problems. Actually, I have been pleased with the customer service on the phone, but the store takes it to another level. read more

Very helpful, knowledgeable and friendly staff. I ordered my phone online and picked it up the next day. Once i picked it up, I discovered a few other items I needed. I would shop here again. read more

The staff is usually pretty friendly and they try to be helpful. I was having trouble setting up my new phone and even though it took two days, they were able to get it sorted out. The lady who assisted me was very patient and professional. read more

Upgraded my phone, the sales associate had an attitude every time I asked a question. I called an hour before I came and told them what phone I had & asked how much I could get for an upgrade. When I came in to trade in & upgrade I was offered an amount *substantially less than what I was told over the phone. (My phone is in perfect condition). I returned the upgraded phone a few days letter due to it having an issue. I told her I just wanted my old phone turned back on. I left then tried to use my old phone & It didn't even work. I just spent 30 min with customer service online getting my old phone activated. Also, the whole time I was in there the associates were listening to music loudly and talking obnoxiously loud. I honestly felt like I was at a local bar. Very unprofessional staff. read more

I love coming to this store for all of my smartphone and let jetpack needs! I am always greeted with a smile and every one is always very quick to help you while still providing the top grade service. I highly recommend Mary, James, and Raphael since they are all of the people I constantly work with. read more