I went in to get my sim card which was inserted wrong and got stuck, removed. They told me it would…read morebe $45 IF they got it out. They proceeded to take my phone into the back and came out 25 minutes later saying there was nothing they could it and that it was stuck. I then went to T-Mobile where they got it out for me for free and truly were concerned with my situation. Simply Mac does not care about anything other than money and I have tried to support this business but I will not be returning. A majority of the staff is friendly and the owner (I assume) is professional, yet nonchalant and unfriendly. Save yourself some time and look into alternative shops before you decide to come here.

THIS PLACE SUCKS!!!!!!!!!…read more I took my laptop here for a battery replacement and they didn't have the part. Fine. I was told they would order it and to come back in a week. I asked if I should leave my laptop with them while we wait and I was instructed not to do so. Fine. I come back in a week, I'm told the manager who orders parts was on vacation last week and just returned on Tuesday, and that I would have to wait another week. Fine. I wait another week. I call just to be told that not only will it be another week, but that things would've been Expedited had I left my laptop at the store. THEY HAVE NO ACTUAL CLUE ON WHEN THE PART WILL ARRIVE. So why do they keep quoting a 'week'????? Poor customer service. Don't waist your time here.

Called to purchase faster RAM for my computer. The company had cards in stock, but charged a…read morepremium for them, blaming an internet search for the pricing. Once I received the parts and had a part number to use for a direct search, I found the same items at MUCH lower prices at several places. To put a context, they charged me over $130 for two cards that I found elsewhere at $27 each. When I called the company back to share my frustration, the sales person told me it was my responsibility to research better before buying. I won't go back.

Although the only business I've done with them in the past year was the installation of a GPU to a…read moredesktop, which I bought myself on amazon and payed them $50 to install it, my most recent conversation with the store will forever keep me from doing business with this store again. I called asking for a price quote on building a gaming PC for my little brother, expecting somewhere around 50-75 dollars max because it's less than a hour of labor. The store said it would be $200 dollars and "that's the price" when I asked for an explanation or how many hours it would take for labor, He rudely hung up on me and refused my second call. In my opinion there time isn't ever gonna be worth $200 for a single hour, and are most likely scamming people that can find answers for free on the internet. Just my two cents for hanging up on me- a tech savvy customer who was just trying to save some time. Learn to be kind and respectful, you never know who's on the other line.

Thanks again for keeping me up and running. You might recall that when I brought in my computer you…read moreand your staff found that a virus had snuck in but was quickly and painlessly removed. Thanks so much

From the owner: We make IT easy!…read more Computers, Networks, Websites are easy with BWS Technologies. BWS will assist you in realizing truly enjoyable technology. We design, develop, and implement client friendly technology solutions that enhance your personal and business goals Experience and Knowledge providing great results since 1996

You never know the caliber of the sales person who will assist you. Recently I bought a laptop…read morethere and the sales person was great! Very knowledgeable. Then I went in a week or two later and bought a printer. The sales rep didn't know jack squat, and he stank! Serious body odor!

This is a review on Best Buy online. I went online thinking…read moreI would get the Eeros I would need for a mesh network and a bridge for another device. After spending an hour and a half going through the wickets... I was sold these three items and the annual membership as well as for Geek Squad to install and set up a better mesh network as told and sold by the online. He was trying to sell more but I wanted to make sure everything was going to be in good working order. He said you will get a call in two days or less for them to schedule a time and complete the install. Three days went by and I called... since you can't call any of the stores directly. When I called I was told that the Eeros have been back ordered and they did not know how long it would take to get them. I then asked how long have they been backord. I was this has been known for at least two months. I told them what the online sales did. No apology, no nothing I then cancelled everything. Two days later I discovered they had not cancelled the membership. I called again and finally got it cancelled. This is after wasting over five hours in total of my time due to incompetence of the online staff. There is no question I am done with Best Buy. This place has really gone downhill fast. So much for trusting anything that they have to say.

I purchased a TV from Walmart. On Walmart website, there is an option to select…read moremounting/installation service for $79, which is paid at the time of purchase. So, I purchased the service and was sent confirmation that a Hello Tech would make contact with me to schedule the install. On September 24, 2024, I received the email requesting that I select the date and time to install. I selected the evening of September 24, 2024, from 6pm to 8pm. Approximately two hours later the appointment was cancelled with no explanation. Because Walmart site indicates no refund on mounting services, I made contact with Hello Tech via phone. I was advised that my location was outside of their service area. They didn't even mention refunding my money. When I asked about the money I had already paid, I was advised that it would take 4 to 6 weeks before a check could be sent out to me, or 7 to 14 days by PayPal. I requested the PayPal method of reimbursement. As of date, I have not received my money. Why would you accept a job, take the money, then say you do not service the area. I ended up paying another company to mount my television, while I continue to wait on my refund. This service (or lack of service) is terrible; I would not recommend Hello Tech to anyone.

Julian was extremely knowledgeable in technical matters, patient with us and instructions, and…read morepersonable & professional. The router is bad but to get to that point Julians methodical mindset went through multiple steps before coming to that conclusion. I'm pretty patient but his demeanor was exemplary and shows he really like what he does and cares about people. I would recommend him for future assignments and to my friends as well.

The staff is super knowledgeable about all of their products and very friendly! They offer great…read morediscounts for gold club members. Great prices compared to other shops in the area!! Definitely will be going back.

Most helpful and coolest staff. Great quality products! They have such a great rewards system and…read moreways to save if you're a loyal customer. Highly recommend!

Mr. Wesley was polite, to the point and honest. Thank you for a great business transaction!read more

I called DR Computer repair to update my laptop he said he updated it but I still can not use it. I…read morepaid him $75 bucks to update it. but it's still not working. I call him and I told him I can't get on the internet or youtube. He told me in so many words there is nothing more he could do for me.i will not recommend him to anyone.iam unhappy and unsatisfied with his service