If you have any option at all, it's better than this. I can't understand why every customer they have doesn't leave and can't believe they have enough customers and money to afford their stupid tv commercials. read more

Wow recently purchased Nulink servicing Coweta County in GA. The service speed improved but customer service is horrible. Calling into customer service and speaking with an agent is akin to speaking with a first year high school student. The customer service portal is horrible and lacks functionality. The cost of Wow/Nulink is expensive; $65 per month with no additional features. If shopping for internet in this service area, I would recommend looking at AT&T first or another option besides Nulink. read more

Nulink used to be great. I consider a cable/internet company great if you never have to contact them. However, since WOW! picked them up, you can't get in touch. They have closed their office and I've been on hold several times for over TWO HOURS before eventually having to hang up. Literally, not just like "well it seems like it was a long time...." I mean literally over TWO HOURS. I've sent them three messages through their website over the past few weeks and have received ZERO response. Meanwhile, they are overcharging me and I can't speak to anyone about it. I really don't see any choice but to stop payment as they have been over-charging me roughly 3x my normal bill. How could any company survive this way? Such a shame. Imagine...I'm having to jump ship to go to Comcast/Xfinity? When you make Comcast/Xfinity customer service look good, you know you're exceptionally horrible. read more

Please do not ignore the vast majority of negative reviews that this incompetent company has. I foolishly ignored them trying to save a couple of bucks by switching internet providers. Do not believe what their sales reps say when they tell you they've changed and their customer service is a top priority. They have the worst customer service of any company I've ever seen. Their technician who did the installation was extremely unprofessional. He just walked into my house without knocking on my door and started to rearrange my furniture without permission. He then proceeded to accidentally cut my cable and had no idea how to fix it. I couldn't even believe how unprofessional he was. After several days of using the service, I had inconsistent connection and some drops in coverage. I ended up canceling the service after 5 days due to poor performance compared to my previous provider. Despite cancelling and speaking with 3 different representatives, WOW never cancelled their appointment to bury their cable line in my yard. Despite the fact that I was no longer a customer, they still sent someone out to destroy my yard with no consent or acknowledgement in advance. I've tried taking the matter up with multiple reps and they continue to lie to me and tell me that a supervisor will call me back just to get me off the phone. As you can imagine, I never received a call back. Even the sales rep who suckered me into trying them out wouldn't return my messages. This company will do anything to get you to sign up, then leave you out to dry. I wouldn't recommend them to my worst enemy. Please don't ignore the countless others who hate this company to save you a few dollars. They are worthless! read more

I am deeply concerned that this internet service provider would disrupt service in the middle of the day, with children in school using their computers to work, for a past due payment of $65.00. We are in the middle of a Pandemic and that should be considered before disrupting service. At least make an effort to reach out to the customer more than once before the service is interrupted via email / text / or telephone to inform the customer of your intent. Business as usual should not be the norm for the time that we are living in, as I was told, " Oh we wait until 11 am on the last day of the billing cycle and if the bill isn't paid then we shut off the service". Kids are in school from 8:00 am - 3:30 pm and need internet access to work, so it would be nice to know that we can count on having their service uninterrupted during those hours. Grant it, I was able to pay the bill and get the service restored, but that could have occurred yesterday had I received any kind of alert from the company. A little support and consideration would be much appreciated. read more

I've been a customer of NuLink's for the past decade since it was Newnan Utilities. Whenever I have to call in for service issues I've had the best customer service (thus far.) I haven't had to call for any issues since they were bought out by WOW until this weekend. I purchased my own cable modem because I hoped it would increase my internet speed as I was not getting anywhere near what I was paying for. I called Nulink to have them register my new modem after hours and it became a literal nightmare. I chose the option for personal home internet technical service and they transferred me to WOW Internet's technical support. Except WOW had no clue who I was. My telephone number, my account number and my address were all unknown to them, so they sent me back to NuLink's help line. After choosing personal home internet technical service again it once again sent me to a WOW representative who could not find any of my information and they once again sent me to NuLink's help line. This time I chose their business internet technical support option and someone from a messaging service answered and said they would have someone return my call within 24 hours. HAS THIS BECOME OUR AFTER HOURS HELP LINE NOW NULINK??? DISGRACEFUL. read more

Horrible experience. Internet speed was not useful for streaming. I terminated the service immediately. and was told no charge for service, returned the equipment and there is no record of either. Now I'm fighting to get a$278.00 charge removed from the credit bureau. read more

Horrible experience when I was switching from NuLink to Charter Spectrum. I wanted to keep my phone number . This required NuLink to "PORT" (switch) my number to Charter Spectrum. When doing this, I was required to continue paying NuLink after I started service with Charter waiting for NuLink to do their job and port the number within the normal 7 day time period. NOT !!! Over a 4 WEEK time span I was on my Cell phone approximately 9 times and each time NuLink assured me they would have this done within 3 days. Three times I even had NewLink, Charter and myself on A 3-way phone conversation trying to get them to port my phone number! It took 4 weeks! Nulink insisted I pay them for the four week period. NO! turned me over to two collection agencies . read more

My Internet has been ok but I have had NO cable for well over a month, maybe even two months.... I have tried to call several times.... On hold for an hour ..... no one there and no links online to request service. read more

I have had this service for 2 months and have paid almost 200 for the highest speed internet cable and phone. I have yet to have 1 day where my internet did not cut out. They have sent service people to my home 4 times and each time they have a different answer. I work from home and when my internet cuts out, I lose calls. This is going to get me fired and when I call, they can only tell me they are working in the area. No I'm sorry here is a little credit, NOTHING. THIS COMPANY IS HORRIBLE!!! read more

I work from home and the service goes out often and for no reason at all. Our entire neighborhood has to have the company to have wifi here and you would think that they would be prepared for the number of people and devices that they would have to provide internet for. To make matters worse, you can never reach customer service. It could take 2-6 hours before someone answers the phone. No exaggeration. I'm still on the line now and it's been an hour and a half. No explanation as to why the connection is down and why I can't switch to another company. Just here, waiting, missing work. read more

Nulink-W0W customer service basically non existent . Hard to believe this company can last much longer. If there was active competition they would fold . You cannot contact them by phone and when you email you get reply promising a follow up which never comes- amazingly poor service read more

I SO wish we hadn't switched from AT&T. We had a user friendly tv service and now you have to go through multiple screens to record a series etc. So unhappy. And tv has been acting up for days and now is completely out. I can't report it because when I call to do so...the call cuts off after I select report an outage. will be ending my service ASAP. read more

They deserve zero stars. Terrible customer service and lack of vision for the company. This was a local business but is now part of Wow. When the tornado hit their facility, it was obvious they had no business continuity plans. Now on a normal outage they won't answer the phone. I've been on hold for about 4-5 hours today waiting on someone to pick up with no luck. This has to be one of the worst run internet providers. I know Comcast and ATT are bad too but this place doesn't deserve my money anymore. I'm done and switching to ATT. They are finally running fiber to the house and have unlimited data for the same price as Nulink. read more

NuLink is now WOW, and not a wowing experience at all. Matter of fact, one of the worst I have had in a very long time. I have been a loyal customer for more than 25 years from Newnan Utilities Internet/TV which became NuLink, and now to WOW. Started having issues in November. I have talked to 7 different people making notes of each person I spoke to with time and date. I have spent over 7 hours on the phone with them. My TV's all went black on 12/22/21 and I was leaving for holiday, so could not take care of it then. I had hoped it was just an outage and would correct itself by the time I returned. No such luck. Still all black upon return. I called Customer Service Tech support explained issue with the tech who knew nothing, and if I am instructing the tech that is pretty comical because I am not a techie. He said he would have to have a tech come to my home 3 days later. Well, the tech came with another tech in training. Could not figure out the issue and was at least very honest about the fact he had not idea. He said it seemed like they had already scrambled the channels, but that was not to have happened yet. He then thought maybe my box which was not defective, but he got a new one from his truck being the 1st of 3 new boxes fully wrapped and in the boxes. None of the 3 worked and all of those were defective. He told me that they have been having this a lot. He said he would have to come back another day, but he would call me and let me know. He called later that day just as he said and told me he would not be able to return until Jan 6 because they had no more equipment as all was gone or defective. Now I have been without cable for 15 days. He said that I would receive a credit and they were aware of my outage and it would be no problem. Well, guess what? I did not receive any credit and received a full invoice. I called customer billing and was treated rude right off the back being told they did not know what I was talking about and the person I was speaking with did not have command of English as his native tongue. I could also hear loud music in the background and people laughing like a party. I asked where he was and he said he was at home. I then requested a supervisor and waited for that transfer. I got a supervisor by the name of Riley who told me that he was doing the credit and I was only to pay the amount he stated which I did. The tech returned on Jan 6th with a new box that was not defective, but my old one was not either. Now my TV's are working and I am again told I should not be paying for all the days without service. Well, this past Wednesday I received a bill for more than double my normal bill to include late fees for what they stated to be a partial payment which was the amount I was told to pay by the supervisor and did. So, I tried again to reach Customer Support Billing and after about 30 minutes a rep came on who again had no command of English as his native tongue. I had to answer all the same questions again that I had just input on the phone touch system. I immediately told this guy I wanted a supervisor. I was not given to a supervisor, I was given to anothe rep by the name of Vincent who do me this " I do not have to give you to a supervisor, I don't have to let you speak to one, I don't have to explain to you why either, and you can take it or leave it." That did it, and I came undone. They make it extremely difficult to reach them to begin with, they don't want to talk to you on the phone, they will placate you, and then continue to ask you if they have satisfied all your requests when they have done nothing! You can tell they are reading from a script and are in some back office or a bar somewhere and could not care one bit about the customer. Their customer service skills are beyond bad. They are quite quick to send you a bill, but slow to address any issue. None of them have the authority to do anything and they will do all they can to avoid talking with you or having to be on phone with you. They want you to do CHAT which is also a joke - I tried it and even worse. I would never use WOW again, and if you dig on them you can see they have some of the worst reports on them. I do not have to give my money to someone who treats customers badly, and I am not going to say OH WELL either. I am tired of companies doing this to the consumer who pays their bills and getting away with it because no one wants to say anything about it. Nope - I am not going quietly. I don't want to hear excuses of "due to Covid" either. That has nothing to do with simple manner and customer service. read more

If I could give Nulink a negative I would. It's overpriced, always messing up and let's not forget a local Monopoly! Where I live, one of the most developed residential areas in Newnan, they are my only choice. They know they are the monopoly and that's why they think they can charge whatever. Charter is crap an it's still better than nulink. If I could run the wire myself, I would go with any other company. Living off lower fayett? They are your only choice if you want cable.. Internet (never measures up to what it should be). I'm seriously hoping to hear that google fiber is coming to our area. read more

I rarely give out 1 star because I can find a redeeming factor in most businesses. I would give this service 0 stars if possible! It stinks that they are the only cable and internet provider in the area. In the last 3 months of having service, our internet has gone done for at least 3 days every 2 weeks yet they ask me to continue paying full price for a service. I just got off the phone with a customer service representative that said I should feel lucky that they are able to send a technician out to me by 24-48 hours. I don't think I should feel lucky at all because I have to waste about 30 minutes - 1 hour of my time every other week on the phone with them and they are just now sending out a technician. For someone that wants to do some work from home, this could be the worst internet service to have. It is unreliable and they don't adjust the prices based on your actual days of service! Highly recommend avoiding using this company if you can!! read more

WOW/NULINK is the worst internet service provider in the coweta county area. They cannot resolve technical issues. Every time a technician comes to your home/business there is always a different answer that doesn't fix the problem. Their technicians are on contract therefore there isn't any consistency to efficient service that they are supposed to provide. I HIGHLY DO NOT recommend using them EVER! One word to describe WOW/NULINK is FUBAR!! read more

Terrible Internet service. Service cuts in and out. We are paying for 250MB service and getting less than 100MB service. also, don't try to contact tech support or customer service. Been on hold for longer than 40 minutes before I hung up. read more

I've noticed that NuLink hasn't gotten any recent reviews, but I've had nothing but outstanding customer service and wonderful internet service since switching from AT&T U-Verse. Anytime I've had an issue, I've called and had my problem taken care of immediately. I, for one, appreciate the customer service I've received from NuLink! read more

Horrible customer service. Since they switched to Wow...it's Wow how can there be worse service than what this company provides. Businesses like this shouldn't be allowed to exist. read more

Customer service is nonexistent. Service down 2 days and counting. Zero communication. I understand the storm but they could send out an email and let customers know what is going on. Fortunately I have options and will be moving on. read more

Lincoln at the technical phone area is extremely difficult over several different phone interactions. Arrogant, disrespectful and condescending. Isnt patient to answer customers questions and likes to ask " snarky" questions along with screaming at customers when questions are asked. Very displeased.He needs to be be retrained or Fired!!! read more

Regular internet issues from a company that only exists due to a monopolized market. If you have any other option (unlike me), consider ANYONE else for your internet needs. read more

We only have Internet through NuLink. It's high priced for what we get for it. Constant WiFi hiccups (housewide, not just in "problem areas"), upload/download speeds are inconsistent. Have to reboot the router/modem often. And now we're on Day 2 of a widespread outage on NuLink's end. If it wasn't the only internet company offered, we'd have switched after the promo period was over. read more

Horrible service. Took them weeks to restore service after storms and they literally to us "good" when we told them we were ending our subscription. So jerks to boot. read more

HORRIBLE service. With a wooded lot i do not any good options. I have internet, phone, cable TV and two leased DVRs with Nulink. The internet goes in and out daily. You cannot apply any junk mail filters on their e-mail service. On October 1, 2021 they moved a handful of non-HD local channels to their HD line up and in doing this they managed to cut my access to HD channels I have had for years. I am trying to access TV channels through their leased DVR that is connected to my TV with and HDMI cable. How does a company implement changes without testing the compatibility with the equipment that they lease to you? Lack of professional planning is bad enough but they are inadequately staffed for the change. I have called multiple times per day and been on hold an hour or more each time before giving up. As I type this review I am approaching HOUR THREE on hold for their technical support. In total I have spent over EIGHT hours on hold with their recording telling me that "Your call is very important to us. Please remain on hold and the next customer advocate will be with you shortly." read more

I have had great service with them for over 3 years. Recently I had an issue with my PS4 not connecting but Troy in the service department researched it and came back with the solution. PlayStation could not even assist me. Maybe Nulink had some issues in the past but I think they are doing great. read more

NuLink is new to our area. Fed up with AT&T/DirecTV as their service has been fine, but their pricing stinks. As I was going to just switch my internet provider, but then they were going to jack-up my TV monthly cost by $59. Basically, they misrepresent their plans. So, I chose to switch both Tv and Internet providers. The only consistent thing so far with NuLink is intermittent service. 100 Mbps promised. But after discussion with Customer Service, you must hook-up via Ethernet connection directly with the box in order to get this. If you are in the same room as the box, it's really pretty good WIFI service, usually 60-80 Mbps in the room. Elsewhere in the house not so good. I noticed the signal going in-and-out on my cellphone while in my office. This is what made me aware of the problem that once you leave the immediate area where the box is located, the signal diminishes. So, I went and purchased a signal booster. Intermittent results so far. There seems to be lots of variance in internet signal strength throughout the day. Cable TV is good, when it is working as designed. It is now the third time that a technician has had to visit our home to address our service issues. We've had this service exactly one-month today. Will post another review when the dust settles... ++++++++++++++++++++++++++++++++++ The dust has settled. I saw them (NuLink technicians) working down the street, so I decided to attempt to resolve the WIFI and Cable issues myself. I rebooted everything (since that seems to be the do all fix all). The primary box (Mr DVR and modem) rebooted and that TV started to work. WIFI restarted as well. I had to then unplug, wait the mandatory 15 seconds, replug and then go on the TV remote, select WOW and move to the Settings. Then go to Local Network Status and reconnect/refresh. Then on to Wireless Network Setup and reconnect via WPS with modem and then close. I then did this with all of the other TV's. All seem to be working fine now. I then called NuLink and cancelled my service call. I hope this is not a trend, and I hope whatever it was they worked on down the street to resolve our connectivity is not going to be a chronic issue. read more

NuLink at it again. Line crews working on Millard Farmer, cut my phone and internet lines. Had to deal with call center for two hours, couldn't get someone out to fix the problem even though line crews were close by. No phone or internet, hard to run a business. Asked operations manager to call. Haven't heard from him. You have to really try to earn a 1.2 rating on social media. Believe me they deserve it. Anyone considering signing up with this company should take a close look at their reviews. I have been held hostage by them for 16 years because the City Of Newnan grandfathered them in on Millard Farmer Ind. Bvd. when they were part of Newnan Utilities. Their is no other provider available for us that provides cable internet. read more

They have been awful all 7 years we have had them. We only do because they are the only option in our area. The internet routinely disconnected periodically throughout the afternoon, sometimes for longer intervals. Customer support denies this claiming it is the router. We have had 3, two of which were brand new and worked perfectly well when tested at a friend's place. Genuinely awful ISP. Newnan, GA read more

By far the worst ISP i have ever had the displeasure of suffering through. And I mean SUFFERING. The connection is lost countless times during the day, with the router regularly kicking everyone connected 2-3 times an hour while it rebooted or whatever it was doing, and horrendous ping times every other moment when it did decide to let us connect. They sent "repair technicians" out at least 3 times in the very short period that I have lived here, and each time all he did was change out the router and then leave. No checking to see whether or not the problem was fixed, no running diagnostics, nothing. Just a quick box change then hopped back in his van and drove off. Will definitely be switching at the first opportunity. The router kicked me twice while i was writing this review! read more

Do not use this cable company for service in Newnan. This is the worst provider that I have ever used in my adult life. I have had two boxes and neither of them work properly and the remotes never work. The cable blacked out all the time and my Wi-Fi works about 70 % of the time. The people that you speak to to try to get some help are the rudest people I have ever spoken to. My cable went out yesterday and they told me that they would come out but they were going to charge me if they felt like it wasn't their fault. They would not come out the same day to try to fix my cable that I am paying for. This company is the worst. Do not use them or you will be paying for it. I am going to be switching to AT&T and I suggest that anyone else that is reading this needs to do the same. read more

I second the recent review of Nulink. I've had nothing but good experiences with them. Fast, solid internet and super friendly service. Either they read these older reviews and cleaned up their act, or it has something to do with the recent buyout of Nulink from some Atlanta internet service. Either way, a happy customer! read more

Over priced for what you receive. I called about the billing and was offered a lower rate. Two bills later I am still being charge the higher rate. I called again and their reasoning is they can only apply credits when the bill is paid. Well the bill was paid and now you say I have to pay the higher rate "one more time" and the credit will post but only one credit from three over payments will be given as in only $20.00 not the $60.00 from the three $20.00 over payments over the last 3 months. And, without even knowing what equipment I use they informed me my Internet was slow because I needed a better router. I said what router do you think I have and their response was well it is always a slow router that causes this read more

this new wow company only has 1 lady who doesn't understand english. i am on fixed income and was getting my bill paid on the 26th of the month. they changed it to the 23, which if before my ssc check. i told her i wanted it changed back to the 26th, when i got my bill it is now due on the 20th, Not happy Nulink, Wow is dumb! read more

After having DirecTV NuLink is a giant step backward. Very disappointed in function and quality.

HORRIBLE, horrible, horrible customer service! They are rude, randomly increase bills, take forever to answer their phones and do not care about their customers. Get TV and Internet service elsewhere! read more

These folks ought to be arrested for stealing their customers money. The service is no where near what you are charged for. The internet, phone, and cable TV are consistently cutting out, and the service techs haven't got a clue. Don't waste your time or money, get something else if you can. read more

As a new NuLink subscriber, it took a week to even get someone out to install the cable and internet service. Then, after the install, even with the premium package I find out that there is no cable box or remote included and subsequently there is no way to view a program guide to see what shows are playing or scheduled. This is ancient technology for today's high cable TV prices. A cable box is additional money per month if you want that option but which should already be the industry standard and be included in the cable package. I will definitely be looking for other options if this is the best that NuLink can do for its customers. read more