Not much to say as it was an equipment change out, but I'm glad my experience was quick and easy. This morning my router was not working after trying all the usual troubleshooting hacks. The Chat specialist suggested me to go to the store and exchange the router for a new one. Thank goodness I made an appointment because they're definitely was a wait for walk in, but I arrived at my appointment right on time and was helped five minutes after and was out the door within 10 minutes. Stephanie was very pleasant and helpful. read more

I finally did it. I canceled cable and stuck with just Internet. I came here to return my cable boxes. I did not have an appointment and that wasn't necessary nor was there a wait time! Both employees were super friendly and even made me aware I could get a cheap cell phone. I declined because I'm happy with my current service. I can't do too many changes in one day! Haha This store has all the updated tech and all the accessories to go along with it. read more

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Stopped in at Spectrum to get a new remote control and met with sales specialist Nelson to hear about mobile phone service and options. We took home the information and new remote to make our decision at a later date. read more

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Terrible experience. One worker just left while there was a line of 15 people. Waited for over 3 hours to just return equipment. Employee could have alternated people that just needed to return equipment(60 seconds) instead of spending 1+ hrs with others and working as slow as possible. read more

Wow! what a wonderful experience I just had at this location in Apopka. As soon as I walked in the door, I was greeted by the manager, Leslie and everyone else in front of me. She was so cordial and so kind. It was great to immediately get acknowledged, knowing that there would be a wait. I wasn't even there five minutes and all of the staff took great care of everybody. Isaac is my guy. I have gone to him in the past and he is exceptional in his knowledge and professionalism. It's great to know the employees really do care about you. I have gone to this location a lot over the years and this is the best that it has ran in a long time, I would strongly suggest Spectrum that you keep as they are a well oiled machine. read more

Worst store ever... no humans... no service... I been waiting 3 hours to return my equipment... ridiculous... definetly do not recommend Spectrum for nothing... read more

I switched providers and Spectrum could not process my payment because they deleted my account. Sent me emails to "update my payment information that they had for 15 years". Couldn't update it because they closed my account and now they turned me over to a collection agency. I have a 760 credit rating and if these scumbags ruins it, I WILL SEE THEM IN COURT. THEY SUCK! Get another Interconnect/cable company and use your smart T.V. apps, NOT WORTH $300 per month if you have Amazon plus and or Netflix. NOW they want to negotiate!! TOTAL RIPOFF organization (in my opinion of course)! read more

Spectrum is way too expensive! In three years it's climbed to $275/a month! Dropped cable, phone and all movie channels down to basic (loss good channels) resulting in a $155/a month bill! Called to cancel they offer a promotion to lower the price. What a catch! How about giving all paying customers the lowest best price! What a novel idea. By the way they don't "prorate the final bill if cancelled before the end of the billing period. Needless to say the service has been cancelled! The Spectrum store stole one of the pieces equipment turned in last year! My husband couldn't find the turn in confirmation. They could see the box was being used. They sent a technician to the house to check! Why would a customer steal equipment and still keep the service! Glad to be done with them! read more

Spectrum chat asking me stupid questions " When was the outage" When was it restored " My reply - I would need to sort through weeks of e mails, so your saying you can't see 3 hurricanes in the last few weeks where technicians came out then Spectrum had to send more qualified technicians ? Spectrum Chat reply - Is there anything else I can help you with ? My Reply - where is the link to review this conversation ? ( silence ) My Reply - Jesus send us a new internet service ran by Musk because Spectrum has Dementia. read more

In the past we had the best cable and internet service available through Brighthouse. Nowadays we are forced to rely on Spectrum, and they pretty much suck. They have some really good associates but the overall service sucks big time. It goes off constantly and locks channels for no good reason. Technical support is slow and useless. Probably time to go elsewhere. read more

Spectrum - Internet Service Providers Near Me - Apopka, Florida

Terrible service. Cancelling isn't easy at all. Overpriced with really poor quality compared to better competitors (i.e., Quantum Fiber). Customer service is abysmal. Do NOT recommend! read more

Spectrum continuously increase my service charges for Internet and mobile phone, over $20 every month for the same service use. They promised to refund me $10 several times, but I never got it. Their customer service is unsatisfactory (ignore me). Dr. Adel Khalifa read more

Interesting that the local spectrum office internet is down. My DVR stopped working and just needed to do an exchange. You would think that it would have been a easy swap out. Not Spectrum. read more

As I was on my way to go have my phone looked at a possibly "fixed" store I was directed to by phone support, I was passing by this Appoka store. I thought to my self I would rather go talk to them first. I had spent a lot of time on the phone with that technical support, my issue not fixed and feeling quite dissatisfied, I stopped in. I was greater by Jose, explained my frustration and issue. We went through a few questions, he said try this btw is had to do with my phone no longer working with the Bluetooth of my car. It would pair but then just keep on a hamster well of being connected, not connected. It would not stay in one state long enough for my phone to even be used. In not more that few 3-5 minute's he gave me a solution, it worked and I AM ONE HAPPY CAMPER! Thank you Jose for you respect, sympathy, knowledge and willingness to think of all the scenarios to help me!! GREAT JOB!! ​ read more

If it weren't for velcro these people would never be able to wear shoes. There is no common sense at this store and when you ask a simple question you've got somebody reading from the screen who can't figure out what 2 + 2 is. I'm sure this doesn't represent the entire company as a whole but facepalm this has got to be one of the ridiculous experiences I've ever had with an individual. read more

I had an excellent experience with Joe at Spectrum Mobile in Altamonte Springs,, Florida! Easy to sign in, appt. was close to actual time seen and Joe was extremely patient, knowledgeable, and had a great sense of humor. I would recommend Spectrum Mobile at this location on Hwy. 436 for everyone. Bob read more

TERRIBLE customer service. My phone died and I needed a new one. The store was busy, so I had to wait a bit. Unfortunately, I got Latasha. After listening to her interact with other customers, by time she called me I knew two things: (1) She had six years of service and (2) that she was leaving at 6PM. Once my name was called, not only did I feel rushed, it was done with a level of disinterest and prefuctory treatment that it reached a level of all but being insulting. And, when I had to go back the next day because the data transfer between the old phone and the new phone had lost most of my data, I found out that she hadn't followed the basic steps to successfully accomplish this task. I asked for a number I could call to complain about the previous service from Latasha. When I finally got through the phone tree of automated attendants and got a live attendant, I said why I was calling and was immediately put on hold since I needed to be transferred to the right person. After 7 minutes on hold, the same rep came back on the phone and said she could help me. Then she advised me she needed to pull up the website for the store I had visited. When I asked why she couldn't take the complaint, she explained that she needed to get the website, which I could go to, and list the complaint. When I asked if there was someone else I could talk to, I was advised again I could go to the website and do it myself. When I said that this wasn't good customer service since she had told me she was going to connect me to someone, she hung up on me. Obviously, Spectrum's customer service standards are low across the board. After years of being their customer and dealing with this sort of thing from them, I'm done. As soon as I can find new mobile, cable and internet services (their price increases are outrages for the quality of services received), I am dropping Spectrum. EVERYONE should. read more

Company sent out a replacement router and modem. Spectrum said I could take original to ups or any store. This store on 436 will not take it. Said "The system won't let us". Waste of my time and I honestly don't believe the worker. Before coming, The spectrum associate on the -800 number told me to take it to the spectrum store rather than ups so I could get a receipt of delivery. She said the company is notorious for losing the devices, in processing or not giving credit to people who turn in their items. Very disappointed in this experience. read more

Spectrum - Internet Service Providers Near Me - Apopka, Florida

Sometimes Spectrum doesn't always fix things every time. I've been stuck with no internet all morning the only thing I could get on is this and some other apps it is now 4:23 PM I've been stuck with no internet since 9:48 AM. read more

Spectrum - A Spectrum Cable box that is not in use because it is dead - Internet Service Providers Near Me - Apopka, Florida

I worked with sapphire today. I am 3 days away from making my payment & she was amazing. All of the staff that I spoke with was extremely helpful but especially Sapphire. read more

It is no fault of this location but just a remote store for a terrible brand. I have nothing but issues from my Spectrum equipment. I am on my own router now instead of using their brand. Which had been replaced at least a half dozen times. I have no other provider for high speed in my area so I'm stuck with them. I miss my CenturyLink Fiber everyday. See you in hell Spectrum you owe me a beer at the bar. read more

Brad was the best customer service rep, I have had the pleasure of working with. No matter how hard Verizon made it difficult to switch ( took a hour to get my PIN), the one they gave me in the store did not work. Brads calm manner and was very soft spoken made a challenging situation very enjoyable! Thanks Spectrum! read more

I would avoid this company unless you enjoy your payment being raised every few months by $5 "due to a nationwide price increase." The price literally for me has went up every 3 months and after being manipulated into "a deal" where they say your price won't change for a year, it goes up again. The customer service personnel is unhelpful and they lie. I do not recommend this company. read more

Terrible service they obviously don't want to be there working and lack good customer service. I've been tot he store about 3 times to get the best modem they have and they never have it.... how are you going to provide a service to someone that you can't even provide the equipment for and expect us to pay out of our pockets to buy equipment from other places when that's what we pay for having you as a "provider". Been with you guys for over 18 years and this is what I think of you. read more

Came to the store to pick up equipment for home Internet. 5 people in the store, told it would be a 20 to 30 minute wait because 2 of them "Arn't helping customers right now". When questioned, they told me there is another store 7 minutes away. read more

Slowest in person service ever. I will not be giving them my business if I can avoid it.

Worst service ever! Customer service sucks as well!! I wish I had Another service company available near by!! Central Florida get better providers than just spectrum !! read more

Spectrum is now not prorating your billing so that is you cancel service during a billing cycle they will still charge you the full rate! This is such a racket! Poor customer service, as usual! Can't say enough about how bad they are. If utilities had competition they wouldn't be able to screw the customer. Things would be better for us all. More competition! read more

Spectrum , you might want to make sure the people you contract out to do work. Like techs burying cables, are versed in being professional and speak to customers with respect. The guy that came to bury our cable was the total opposite of this and he disconnected our cable without even telling me. In fact he was on my property without letting me know he was there. When talking to hind he informed me he did have to tell me that he was working on my property. He disconnected our cable something I was told would not need to be done . All he had to do was knock on my door, inform me of what he was doing and letting me know that my cable may go out but only while he was working. read more

I will give them a zero if i could, bad customer service and not really helpful at all. Came to return the equipment and one of their bilingual representatives lied about returning equipment at their store. He just simply suggested to go to any ups store while indeed they are supposed to get the equipment back from you. I called the corporate store and they said they will look onto this and confirmed to me that they were supposed to get the equipment. Even in their webpage it says they do receive equipment. I would not trust this people if you were to go to this particular store, plus really bad costumer service. Save your time coming in there. read more

DO NOT BELIEVE THEM! If there were a zero rating I would give that. I called on the 14th day to return my phone & was told I couldn't, that I was over the 14 days. The next day I called & found out the 14 days had expired the day before! Then I was told oh no, it goes by delivery date not activation date. I got one excuse after another so they could hold me to the auto payment for a piece of crap Samsung phone. I found out also that other companies DO accept my existing phone & I never had to agree to buy their phone to begin with! I was told when I originally called them that NO ONE would accept it. One lie after another. I cancelled my credit card so they won't be getting any more payments for a phone I never needed. They preferred I do that than pay the $50 cancellation fee & get their phone back. Mostly because they know it is a junk phone that they overcharged me for. They can do what they want to my credit but I won't be paying them a dime more. STAY CLEAR! read more

I have Spectrum Business for my businesses phone and fax line and internet. I started out paying 125. 6 years ago and now its up to 165. Not a lot of increase but still an increase without letting you know. I'm having trouble with wifi and they will NOT help at all unless I pay for their router and up grade my services because I'm at a cheaper rate. So to help me they want me to pay another 60 dollars a month. Plus another 99 for installation fees. This is so sad that we have very little customer service when you pay so much each month. I would not recommend Spectrum!!!! read more

Horrible customer service! I do NOT recommend this location. My experience was unimaginable, from the moment I entered the door and the customer service rep was unprofessional. read more

BEWARE! Spectrum has a scheme going where if you try to cancel service, they spend 30 minutes on the phone with you first going over why you are going to cancel and trying to stop you from canceling. Then they have to transfer you to another department to actually cancel. You have to wait on hold forever for this other department to answer. Then, suddenly, you're disconnected. When you try to call back and reach this department, they act like they don't know what you're talking about. Finally, when you get your next invoice you discover that they never canceled your service and you have to pay them for another month. Worse customer service ever. I am with Hulu Live now and really love it. The app is so much better than the Spectrum app and a lot cheaper. read more

Thank you Spectrum for your horrible customer service. Since cancelling your overpriced service, I have saved hundreds, soon to be thousands of dollars. Your employees need customer service training, but honestly no matter how much training you decide to give them in hindsight, you're too late. I'll never give my family's money to your company thanks to the terrible customer service at this location. Bye read more

Horrible. That's all you really need to describe it. I don't mean to be mean or disrespectful, but the amount of outages, the internet quality, it's all bad. If you want good internet you need 1 router for every device in your house. I average 200 ping and my father is an Uber driver and keeps going offline because spectrum. That was my review of spectrum. Really looking forward to T-Mobile read more

Was here for 30 minutes waiting while the 3 guys just mosied around. No sense of urgency at all. There were 10 people in the store and 5 left because of the slowness. They also had to be next to each other the whole time helping 1 customer. Maybe one was training but still. read more

Came in as number 16 on waiting list, customer service is horrendous. No motivation to try to quickly clear the line. Wish there was another provider near by read more