Not much to say as it was an equipment change out, but I'm glad my experience was quick and easy…read more This morning my router was not working after trying all the usual troubleshooting hacks. The Chat specialist suggested me to go to the store and exchange the router for a new one. Thank goodness I made an appointment because they're definitely was a wait for walk in, but I arrived at my appointment right on time and was helped five minutes after and was out the door within 10 minutes. Stephanie was very pleasant and helpful.

I finally did it. I canceled cable and stuck with just Internet. I came here to return my cable…read moreboxes. I did not have an appointment and that wasn't necessary nor was there a wait time! Both employees were super friendly and even made me aware I could get a cheap cell phone. I declined because I'm happy with my current service. I can't do too many changes in one day! Haha This store has all the updated tech and all the accessories to go along with it.

I have been here many times over the years, and my latest experience was as good as my previous…read morevisits. The staff are so friendly and seem genuinely interested in assisting you and fixing whatever issue you may have. This visit, I needed the back of my iPhone 16 replaced, so I booked an appointment for the Genius Bar and arrived a few minutes before. I was immediately greeted, they took my info, and sat me at a table. A few minutes later, another staff member arrived and went over what was going to happen. My phone was whisked away, and I sat and took in the atmosphere. They were giving classes on the main screen, which I found very interesting, and I learned things I never knew about my MacBook! About 90 minutes later, my representative arrived with my iPhone as good as new. I paid, thanked the staff, and walked out, happy as a clam! I love the Apple Store!

I walked in around 5:15 to have my laptop looked at. I was given an appointment for 6:35. I…read morereceived a text at 6:34 to head in. Once I checked in I waited about 5 minutes before someone came over. The gentleman helping me was very knowledgeable, he did offer upgrading as an option but also gave me alternatives that would fix my problem. Overall I am satisfied with the service I received.

I stupidly left my phone in an Athens Airport lounge - the one in Greece, not Georgia. While…read moredesperately trying to get it returned to me (to no avail, so far), I also had to navigate modern life without a smart gadget. Ended up using one of my wife's old iPhones, even though I'm an Android user. As you can imagine, there are issues galore. So, while I've gone into a T-Mobile store about once in 30 months, I've had to go to this one, closest to where I live, multiple times. Generally, everyone is friendly and helpful, but not everyone is knowledgeable. Person I had to deal with while getting my new phone couldn't answer some basic questions (might he be new?) Chris, on the other hand, is the real deal. Easy-going as a Sunday afternoon, he also knows the business like the back of his hand. It was a pleasure working with him. Employee of the year!

My mother always taught me that if you can't say anything nice, don't say anything at all!read more

iPhone Online Order Pickup Review…read more Through my work business account, I upgraded to the latest new iPhone using the online portal. The trade-in option was the best value for me. I chose the Altamonte store due to its close proximity to my workplace. When I arrived late morning, two employees were engaged with customers, but one said to me, "we will be right with you." Outside of that interaction, I found no instructions or sign-in kiosk. After about 5-10 minutes, I walked to the back of the store and spoke with a manager to find out their store's process for assisting customers. The manager professionally engaged with me and placed me next in queue. Once Kenya, one of the employees, assisted me with the process of confirming my order, and finalizing the process, I left with my shiny new phone. The lack of signage or anyone up front to direct traffic can take time to navigate, but one the service associate became available to assist, the service was very good.

gerard's customer service is the best I've ever received he had us in and out and very satisfied…read more will definitely be coming back to see him if I ever need the help again.

My daughter and I went to this store today, Jan 4, 2026 in the late afternoon, but well before…read moreclosing time. The first associate was busy with another couple, and we were next. After about 10-minutes a female associate walked into the showroom from the back, wiping her mouth as if she just ate. She was lethargic, inattentive, and couldn't comprehend why we were there. She took my license to scan, and then talked on her phone to someone else. When I asked for my license back, she said it was their policy to keep my ID until after the transaction. I explained that our transaction was over, and after insisting that she return my license, she finally did. We left, and went to the Cranes Roost store, where we received excellent service and exchanged two phones. The associate there explained that it certainly wasn't their policy to keep my ID, just to scan it to prevent fraud and protect my account. This made sense. I will avoid the Jamestown store at all costs. Very strange and unsettling experience. My daughter was in the process of texting me to let me know she was uncomfortable with the associate just prior to my cancelling the visit, so this was not just a matter of a misunderstanding. This was a matter of very poor performance by someone who, if she were working for me, would be fired immediately.

Manager and sales associates are deceptive and will absolutely lie to your face about promotions…read more(including telling you their store has a special promotion when it doesn't) and will misrepresent terms of general promotions even when asked directly for clarification. They added fees for "upgrades" without my consent (AT&T Protect Advantage and AT&T Next) even though I specifically asked them NOT to add those features. When approached about the fraudulent sales tactics and blatant lies after reviewing the bill, the store manager literally told us that he didn't care because "AT&T would have to pay for it" and not them. Yikes! Obviously, this is the type of store/management that will do anything and everything to increase their sale quotas, with absolutely no accountability from AT&T corporate. I upgraded my phone, added a second line with new phone, and added AT&T Internet Air that day. As a customer of at least 15 years, I've upgraded my device/plan in stores before and this is the only location that absolutely lied about everything they were doing on the account. At the very least, go to a different store or complete your transaction online. I personally would probably go with a different carrier altogether at this point. Not worth the hassle. If AT&T won't hold their retail locations accountable, then I have to assume they endorse it. I could probably find a better deal elsewhere anyways. (Manager: Kevin, Sales Associate: Rayan S.)

Malik helped me transfer and set up my new iPhone. His customer service was quick and kind! I would…read moredrive out of my way to this location to receive this customer service again.

I don't write reviews but I have to for this one. But Kanisha (I could 100% be spelling that wrong)…read morewas SO AMAZING. She was so sweet and helpful and I would recommend anyone to go to her!

Mobile are a necessity today but we all wonder why the prices do not go down and they have to be…read morereplaced more often then we want to. This location is always busy, and it's like buying a car in terms of how long it takes to complete a phone purchase. The staff are patient and knowledgeable about their products. Tmobile also regularly sends inquiries about their customer service. We have been customers for awhile and if there are service issues their customer service line is aware of tower issues. They offer reliable service and today we did get a promotional discount. Julio waited on us and was very efficient. So until next time.

Clearance is so rude and unprofessional. He talked to us so rudely, and like I was stupid and…read moredidn't know anything or as if he was better than me. I didn't catch the lady's name but she was also rude and keep saying "you're on the cheapest plan so there isn't much I can do" . She wasn't trying to help whatsoever, just being rude. would NOT recommend this location.

I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

this T-Mobile in the Altamonte mall needs better trained employee at all times. it feels like they…read morehire people and throw them on the floor with 2 weeks worth of training. I wanted to switch my phone number onto a new phone and add a new number to a phone already on the line. Why did this dude DELETE THE WHOLE E SIM before I was able to transfer ALL OF MY INFORMATION onto the new phone. MIND YOU i asked multiple times to check what phones they have in stock as I did NOT want to proceed with the process if the phone was not available. NO not the case he continued to fill out the tablet. He really sucks and needs to be fired. Not only was I left without a phone he deleted all the 8 years worth of information I had. GREAT THANK YOU SO MUCH.

Drop my phone cracked the screen went to get it fixed. First one in the door and to be get the help…read moreI needed after spending time with Arlan all my questions were answered, great customer service . He was polite and helpful . This location quickly became busy really fast. A small couch and a few high tops with chairs for waiting guest. The store was clean and well lit , a good selection of phones and accessories for them along the wall . Come to this location and get the best deals on your favorite iPhones.

I came in just to drop off a router, but ended up waiting over 2 hours. I honestly don't understand…read morewhy Spectrum doesn't have a quicker system or separate process for simple equipment drop-offs. It was frustrating spending that much time for something that should've taken only a few minutes.

Very friendly service. We stopped by to pick up our freebie for T-Mobile Tuesdays. Loved my tiny…read morepride tumbler! Also checked out some chargers and noise cancellation headphones. Overall it was a great experience.

This rating is specifically for the manager at the T-Mobile store in Altamonte. She had horrible…read morecustomer service. Multiple people walked out in disgust. Working in customer service isn't for everyone and I would highly suggest a job change where you don't have to interact with people. Andrea best luck to you having a better attitude and changing your job.