The service and quality of this company is absolutely terrible. Coming from Spectrum in a different state I thought no company could get any worse...well CenturyLink takes the cake for poor service, poor speeds, poor quality, poor website. Everything about them is a big fat zero! I switched to a company who has much better value for less price. Never go to CenturyLink!!! read more

NOPE, NOPE, AND NOPE! I live in Ocala fl and have used CenturyLink for several years now. CenturyLink which have rebranded (Optimum) to distance themselves from the horrible reviews that they are given. They are terrible. They have the worst customer service of the 2 "monopolies" that are offered in Ocala. Please make no mistake even though "monopolies" are not allowed, they still exist. When there are only a couple of options offered in your area, they are doing just that. They have recently begun installing fiber optic in Ocala which I know we are all grateful for. That being said, let me share a story. CenturyLink is utilizing a third party for this installation, which isn't a big deal except there is less accountability when this occurs. They came out to our gated community last Friday (with zero issues) but didn't complete their installation so returned on Tuesday to complete it. The crew cut a line to both Cox and CenturyLink customers in the neighborhood. They either didn't notice or didn't care. When we reported it to CenturyLink they had zero customers listed as an "outage." We set up an appointment to have it serviced the following day (today) and CenturyLink wanted to charge $99 for the tech to come out IF the issue was on our end. I already KNEW that it was a result of their digging up everyone's yards. CenturyLink called this morning to let us know that their competitor (Cox) had to notify them that a line was cut as they were notified by Cox customers in the neighborhood on Tuesday. How embarrassing! Cox came out this morning (immediately) and restored service to their customers but CenturyLink says they don't know when service will be restored to its customers even though it was their "mistake." My daughter works from home and does not get paid when she can't utilize the internet. I don't know if there are others in the neighborhood that have a similar issue. That being said, it is NOT acceptable to play with people's money especially in our current economy. Our federal government is doing the same thing so it's become common place. I am NO longer accepting sub par or "kick the can down the road" mentality. It's all of our responsibility to hold those "in power" accountable when they attempt to treat us "less" than. We ALL deserve better. It's time to know it and believe it! I personally am starting to cut ties with all corporations that I know don't treat their customers well and or their employees. Generally speaking if they aren't treating their customers well, trust me they aren't treating their employees any better. I was in HR Management for 18 years and witnessed it firsthand. I am no longer condoning and or enabling their bad behaviors, I know I deserve better and am going to get it. They don't need OR deserve your money if they can't be accountable. It's going to take all of us demanding better for ourselves if we want to eradicate this mentality/behaviors. May peace be with us all. read more

Customers communication is abysmal. Tried to get the status of an active service ticket for 4 hours and never got an answer. I was provided links that did not work. Was asked for my information multiple times but no status could be provided. I can't imagine worse customer service. read more

Like many others, I wish there was a lower score than 1 Star. I have not had phone service since before September. They have sent "7" ! technicians since September and all of them state the same issue. The main phone line to our neighborhood has been cut. When I call or do a chat the only resolution they offer is to send another tech! They have been charging me $60.00 monthly for no service. They finally gave me a partial discount (by applying a credit to my account) but they continued to bill me and just take the money from the refund for payment. This makes no sense. I have spent more than 30 hours talking via chat, to each tech that shows up and today I finally got to a person. They are going to research and call me right back. I am not holding my breath for that phone call. I am furious, and exhausted dealing with them. As soon as I get my refund - hopefully - I will find another provider. I have been with Century Link since 1986. Loyal means nothing to them. Customer service is nonexistent. read more

If I could give 0 stars I would. They provide the kind of service that would be a disgrace even in a 3rd world country. The absolute worst I have ever had the displeasure of contacting. And, thanks to whoever controls who can provide phone/internet in specific areas, they know they have little competition. Unconscionable, especially when serving primarily senior citizens. Florida must be able to do better than Centurylink read more

I wish I could give negative stars! I don't know about this particular store but Century Link is a POS!! I have been trying for 2 weeks to get Internet hooked up. When I 1st spoke with The customer service representative Danny, I was told it should be easy, won't take long, and then he said that my credit came back Code 9. BTW he never told me he was running my credit. He ended up saying that I have to send in my ID & a copy of my social security card. I felt uncomfortable with that but I sent it. Once it was verified I tried to reach out by email and phone but was not able to get in touch with anyone to continue setting up my service! I have spent more than 20 hours total on the phone! I know this because I've talked to about 15 people for over an hour each time! None of them were able to confirm and get to the point of actually installing the freaking internet!!! I'm finally on a call as we speak with a manager after all this! They kept saying that there was a fraud alert... if there was another it's because of them! They verified my name & last 4 of my social for the 20th time and now all of a sudden the manager is setting up installation... It also was extremely difficult to get past the voice prompts to a human! Especially since I had an account already so saying INSTALLATION was not an option... the machine assumed it was already installed & kept asking if I want to pay the Bill! Now I only have to wait through the weekend... which considering it's been 2 weeks...! Smdh Hopefully this service actually works but I'm definitely demanding a credit on the 1st bill! This is ridiculous! read more

CenturyLink - How long I have been on hold just to install new service! - Internet Service Providers Near Me - Apopka, Florida

I would give this company 0 stars if I could. After ordering and confirming my installation for today, a Saturday (the only day I can accommodate their install hours 8am to 5pm). I find out an "anonymous" tech has canceled my order and rescheduled for Tuesday without my consent. Why on Gods green earth would I wait 2 weeks for WiFi to be installed on a Saturday when I could've chosen 10 other earlier dates during the week? This company trains employees to be cavalier with their customers time, patience, and money. Nobody (including site supervisors) has clearance to view or see anything. Do not use this provider unless you enjoy being disrespected. read more

Trying to get a repeat service call is a nightmare. First call took over 50 minutes on the phone and the fox lasted less than. 24 hours. Elderly customer that has so much static he can't hear anyone. Needs a reliable phone in case of an emergency which he cannot get through Centurylink. Newest service call almost a week out. read more

I would give zero stars if I could. My internet has been down for 3 days. Someone showed up yesterday and said they can't fix it so they promised someone would be here today. Said I need to be home between 7am-5pm. I have cancelled my entire day to be here. I have called and been out on hold for over an hour. I have chatted with 3 reps. I still don't have any answers, there is no tech coming today. And one rep just stopped replying mid-chat. Worst customer service. Terrible support. Awful service. Do not waste your time or money with centurylink. read more

Worst service you can possibly imagine a one and a 1/2 hour program took 2 hours try call a technician he tells you everything cost extra

If I could it would be negative stars. This company gives zero $&@% about their customers. 40 year customer - cable, internet, phone and security system. Sunday lightning hits and everything is out, call and am told first available appt is in 3 days (unacceptable response time) but choice-less we agree. Call on Monday get an appt for tues. Tech comes out hooks up internet but says he doesn't have parts for cable will be back the next day. At least internet is working, (we also agree to upgrade our speed)- so we can work...... but uh oh a few hours later and NO INTERNET. We call get the run around and then they say b/c we upgraded the internet we will be without service for 2 more days. WHAAAAAT?? after many calls and promises we are assured that Thur by 5pm all will be working. You guessed it Thur night, day 5 and no internet still. Tech support tries to tell us the modem was wired incorrectly but that can't be the issue b/c it worked after the tech left. Now we have to wait for another service tech to come out and miss more time from work. Literally the worst customer service I have ever experienced. I will find another company and wash my hands of centurylink. Please pick another company and save yourself the grief. read more

We've had Century Link for a little over 4 years. During that time we've had their techs in our home at least a dozen times to resolve outages. Every time the tech said the router was the issue and would change it out. It wouldn't be long and it was out again. One tech finally replaced the switch in addition to the router and for the most part it solved the problem. We haven't had any issues recently until yesterday. At noon we lost internet service. I called and was on hold for 60 minutes and got tired of waiting and hung up. I went on their website to do the chat that they pushed so hard on the recording when I was on hold. They would ask me a question and I'd answer and then wait and wait for a response. They would finally say the session timed out and we'd start all over again. After that happening 3 times I cancelled out. I called back again and after 10 minutes on hold this time I got a human to actually speak to. He tried remotely to connect to our system and couldn't. He then tried to reboot and couldn't. Finally he said I'll have to send a technician out to fix it BUT the tech couldn't come into the home and would try to fix it from the outside. If he wasn't able to fix it they'd reschedule for someone to come into the house. Seems pretty stupid to me. Just schedule the first guy to come in and get it fixed. He said he needed approval and then a code to proceed. I waited on hold for 10 minutes before he got it. Then he tells me the next available time is on Tuesday between 8a-5p. It's Saturday afternoon and they can't get anyone there for 4 days? Are you kidding me? What kind of service is that? In my business if it took us 4 days to respond we'd lose all our customers and would be out of business in no time. I wouldn't recommend Century Link to anyone. Customer service is #1 in my book and they lack sorely in that department. Their rating should be a big fat ZERO but it wouldn't let me do that. Sorry Century Link but a 1 is way too high for what you deserve. read more