I had been with the same cellular provider since the mid 90's. It itself went through name changes,…read morebut I never left. Now that it has been 30+ years, I decided to make a change. I did my research online and then I went to visit each providers, brick and mortar stores. I wanted to see what their "real" customer service was like and to see if there were different offerings from the stores. After researching and visiting, it was an easy decision. T-Mobil had to best package for a new customer and their customer service was the most professional and friendly. A huge shout out to KB, the store manager. She was the representative that I dealt with and she was very detailed in her presentation. She listened to my needs and wants in a cellular package and got them all for me, plus other benefits. She even transferred the new services to my iPhone and iPad, making it totally painless for me. As, I waited my turn and interacted with KB, I observed the other sales associates assist other customers. It was obvious, KB has trained them well. As new customers entered the store, they were all greeted and told they'd be assisted soon. The other representatives, were polite and none of them used high pressure sales. If you are wanting to change your cellular service or looking for your first mobil phone, I recommend shopping at this, T-Mobil store.

Do not trust this store. I dropped T-mobile due to a poor experience at this location in which…read morethey only needed to swap my router but instead upsold me to a new plan. Goodbye T-mobile. Never again.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

My wife took her cell phone in to have the screen repaired. He gave her a totally different cell…read morethat he mirrored.

Don't go here! I had my phone screen replaced, then was up-sold a new battery (not convinced I…read moreneeded a new one, but oh well). The service guy was rude and shady. After he installed the new screen, that caused a whole bunch of other problems that I didn't discover until the next day. He was such a creep that I didn't go back there to have him fix it again. He probably would have just been rude again. My loss.

I wanted to pay by bill and I drive by this store everyday on my way to work. There were two…read moreassociates in the store and they were both very friendly. I gave them my payment and since I had never been in the store before they asked what kind of phone I had. I told them I had an IPhone but it was cracked and that I could not get the Protect Cell Insurance Co to call be back to try and replace. I told them how disappointed I was with the company. The told me about the new Edge program that Verizon offers to loyal customers. The associate checked and I was eligible for the program, plus he reviewed my plan and found that I was not using much data, so he got my bill lowered by about $30. How sweet was that. He also gave me suggestions to purchase a phone on Ebay and they could help with changing things over. This guy did not make any money off of me, but he was so helpful. Thank you for the wonderful customer service.

They took my old phone to return to Verizon. They never returned it to Verizon. They told me that…read morethey would not fix this because the employee who took my phone wasn't in the office. They refused to even call him to ask where the employee was and where he put my phone. I now am being faced with paying for a phone that was on promotion and also having to lock down my credit and change passwords for every account that I own. Be careful folks. They are stealing phones and passwords from customers. This is not ok. My next stop will be the police station to report their antics. This is not acceptable on any level. They are not a Verizon company store but an authorized dealer which is not the same. I'm on the phone with Verizon trying to figure this out. Hopefully they will fix it but I'm not hopeful.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

They were so fast and helpful. My phone camera glass was cracked and I wanted to avoid any further…read moredamage to my phone due to debris and potential water damage. I was able to walk in and be serviced very quickly. I will recommend this to anyone who asks!

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

My experience with this cricket location and Cricket in general has always been very good. They…read moremake everything very simple and I have what I need quickly. There are no secret costs or fees. Mack was excellent!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Alton store today.

Went in, nobody was in there except for salesman Steve, who was very helpful. Steve was very honest…read morewhen it came to recommendations as I was telling him what kind of phone I was looking for. Signed me up and got me going, just like that. Steve deserves two thumbs up for meeting my expectations!