This store has defrauded me of my trade in value of my previous phone for a S23 earlier this year…read more Was told it could take up to 3 billing cycles to see the credit. Was lied to by one the sales staff and communication has stopped on a supposed search for my trade in. I will not do business with this company again. Make sure you get and read through all the paperwork thoroughly if you choose to do business with them.

I had a great experience switching from Verizon to ATT. One of the managers Casey was extremely…read morehelpful and went above and beyond in making the purchase very easy and painless. She was a true professional. mm

Found another great person that truly helped me and took the time to help we with a crazy situation…read morewell my wife had a old iPhone that would not charge because it was old the salesman name was James who worked at the ATT store on lindberg and new halls ferry first question was how old is this phone of course I didn't know but he looked it up and found out (it was old) we tried charging it no matter what he tried he couldn't get it to charge and he looked up my account and saw there was an update for a new phone and while i was there he tried it switch the apps to the new phone and to do this i had to have both phones close to one another and take it home while driving home the phones stopped transferring apps i got home told my wife she had a new phone and the cost was low but before i leht the store James said if you have any problems come back and ill fix it and you can be a hero lol got home and couldn't get the phones to transfer apps so i went back the next day as soon as i walked in he called me over and immediately started working on the new iPhone not only did he get it working he also saw what i was going thru about a cell phone and was a really nice person so to Att some times a potential customer might not be having a great day but if you keep hiring people like james every day could be a little brighter and sometimes thats all a person needs is kindness in your voice and a good conversation... Att you got a great salesman but even better a great person KEEP UP THE Good WORK.. and if you meet james tell him Kenny sent you and thanks again james continued success.... Kenneth Smith

I really enjoyed being helped by this young lady Chelsea. She went above and beyond to help me…read more She understood what I needed and was able to assist me. When I tried other service providers, they weren't able to help me.

ALWAYS SLOW!!! ONLY EVER HAVE 1 MAYBE 2 WORKERS!!! They always have a full store and never enough…read moreworkers. Wait over 20 minutes for them to tell us it was going to be over an hour before another person was in the store.

Gross incompetence- take your business to a corporate store. This store has untrained employees and…read morecannot do any basic troubleshooting and does not know about the equipment

My experience with this cricket location and Cricket in general has always been very good. They…read moremake everything very simple and I have what I need quickly. There are no secret costs or fees. Mack was excellent!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Alton store today.

Excellent advice given free over the phone. Will use when I actually need service beyond advice,…read moregive him a try!

Mike from compunet offered to come to my home and make sure my repair was working when I had some…read morequestions about it. He made sure I knew how to work the various applications he had installed and took time to answer some computer questions I had that were unrelated to the repair. Also, the price for his work was surprisingly reasonable. Count me as a satisfied customer. Wilson Schwager Alton, Illinois

Fixed an iPad Pro that was water damaged. After another place said they could not fix it (turns out…read moredid they not only put a service sticker with the wrong model, they failed to put it entirely back together as internal covers were missing). Digital Doc was able to fix the screen for $270 which was much better than $1000 for a new iPad Pro. Highly recommend!

Highly recommend this business -- they were able to revive my Dell laptop that I thought was dead…read more Quick turnaround and reasonably priced.

I had been with the same cellular provider since the mid 90's. It itself went through name changes,…read morebut I never left. Now that it has been 30+ years, I decided to make a change. I did my research online and then I went to visit each providers, brick and mortar stores. I wanted to see what their "real" customer service was like and to see if there were different offerings from the stores. After researching and visiting, it was an easy decision. T-Mobil had to best package for a new customer and their customer service was the most professional and friendly. A huge shout out to KB, the store manager. She was the representative that I dealt with and she was very detailed in her presentation. She listened to my needs and wants in a cellular package and got them all for me, plus other benefits. She even transferred the new services to my iPhone and iPad, making it totally painless for me. As, I waited my turn and interacted with KB, I observed the other sales associates assist other customers. It was obvious, KB has trained them well. As new customers entered the store, they were all greeted and told they'd be assisted soon. The other representatives, were polite and none of them used high pressure sales. If you are wanting to change your cellular service or looking for your first mobil phone, I recommend shopping at this, T-Mobil store.

Do not trust this store. I dropped T-mobile due to a poor experience at this location in which…read morethey only needed to swap my router but instead upsold me to a new plan. Goodbye T-mobile. Never again.